Published on

Feb 10, 2024

Published on

Feb 10, 2024

Published on

Feb 10, 2024

Published on

Feb 10, 2024

Account Protection Specialist, Enterprise Banking Services

Account Protection Specialist, Enterprise Banking Services

Account Protection Specialist, Enterprise Banking Services

Account Protection Specialist, Enterprise Banking Services

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

About the job

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

You Lead the Way. We’ve Got Your Back.

The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.

Minimum Qualifications

  • Experience working with online deposit fraud

  • Excellent Customer First Focus = Easy, Recognize, Solve

  • Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases

  • Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources

  • Ability to effectively communicate American Express concerns while ensuring customers that they are valued

  • Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products

  • Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

  • Manage multiple tasks effectively while progressing through work concurrently

  • Resilient with the desire to continually improve personal performance, customer satisfaction and business brand

  • Demonstrated patience and ability to solve customer concerns

  • Ability to navigate in multiple computer systems while interacting with the customer simultaneously

  • Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate

  • Must have strong time management skills and the ability to work under pressure and with limited supervision

  • Ability to use good, sound judgment in decision making

  • Ability to effectively manage change and remain calm in stressful situations

  • Self-Motivated and committed to drive results with professional business maturity

  • Must have excellent written and verbal communication skills

Department Hours are Monday through Friday 6:55am to 7:30pm MST and Saturday 8am to 4:30pm MST.

The ideal candidate must live in the Phoenix, AZ metropolitan area and able to work a hybrid schedule. (3 days a week in office/ 2 days remote)

Salary Range: $20.00 to $24.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About the job

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

You Lead the Way. We’ve Got Your Back.

The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.

Minimum Qualifications

  • Experience working with online deposit fraud

  • Excellent Customer First Focus = Easy, Recognize, Solve

  • Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases

  • Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources

  • Ability to effectively communicate American Express concerns while ensuring customers that they are valued

  • Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products

  • Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

  • Manage multiple tasks effectively while progressing through work concurrently

  • Resilient with the desire to continually improve personal performance, customer satisfaction and business brand

  • Demonstrated patience and ability to solve customer concerns

  • Ability to navigate in multiple computer systems while interacting with the customer simultaneously

  • Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate

  • Must have strong time management skills and the ability to work under pressure and with limited supervision

  • Ability to use good, sound judgment in decision making

  • Ability to effectively manage change and remain calm in stressful situations

  • Self-Motivated and committed to drive results with professional business maturity

  • Must have excellent written and verbal communication skills

Department Hours are Monday through Friday 6:55am to 7:30pm MST and Saturday 8am to 4:30pm MST.

The ideal candidate must live in the Phoenix, AZ metropolitan area and able to work a hybrid schedule. (3 days a week in office/ 2 days remote)

Salary Range: $20.00 to $24.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About the job

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

You Lead the Way. We’ve Got Your Back.

The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.

Minimum Qualifications

  • Experience working with online deposit fraud

  • Excellent Customer First Focus = Easy, Recognize, Solve

  • Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases

  • Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources

  • Ability to effectively communicate American Express concerns while ensuring customers that they are valued

  • Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products

  • Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

  • Manage multiple tasks effectively while progressing through work concurrently

  • Resilient with the desire to continually improve personal performance, customer satisfaction and business brand

  • Demonstrated patience and ability to solve customer concerns

  • Ability to navigate in multiple computer systems while interacting with the customer simultaneously

  • Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate

  • Must have strong time management skills and the ability to work under pressure and with limited supervision

  • Ability to use good, sound judgment in decision making

  • Ability to effectively manage change and remain calm in stressful situations

  • Self-Motivated and committed to drive results with professional business maturity

  • Must have excellent written and verbal communication skills

Department Hours are Monday through Friday 6:55am to 7:30pm MST and Saturday 8am to 4:30pm MST.

The ideal candidate must live in the Phoenix, AZ metropolitan area and able to work a hybrid schedule. (3 days a week in office/ 2 days remote)

Salary Range: $20.00 to $24.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About the job

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

You Lead the Way. We’ve Got Your Back.

The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.

Minimum Qualifications

  • Experience working with online deposit fraud

  • Excellent Customer First Focus = Easy, Recognize, Solve

  • Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases

  • Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources

  • Ability to effectively communicate American Express concerns while ensuring customers that they are valued

  • Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products

  • Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

  • Manage multiple tasks effectively while progressing through work concurrently

  • Resilient with the desire to continually improve personal performance, customer satisfaction and business brand

  • Demonstrated patience and ability to solve customer concerns

  • Ability to navigate in multiple computer systems while interacting with the customer simultaneously

  • Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate

  • Must have strong time management skills and the ability to work under pressure and with limited supervision

  • Ability to use good, sound judgment in decision making

  • Ability to effectively manage change and remain calm in stressful situations

  • Self-Motivated and committed to drive results with professional business maturity

  • Must have excellent written and verbal communication skills

Department Hours are Monday through Friday 6:55am to 7:30pm MST and Saturday 8am to 4:30pm MST.

The ideal candidate must live in the Phoenix, AZ metropolitan area and able to work a hybrid schedule. (3 days a week in office/ 2 days remote)

Salary Range: $20.00 to $24.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Phoenix, AZ

Visit Company Website

American Express

Phoenix, AZ

Visit Company Website

American Express

Phoenix, AZ

Visit Company Website

American Express

Phoenix, AZ

Visit Company Website

About Company

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Check out the recent awards we’re proud of: • Human Rights Campaign Corporate Equality Index Score of 100% - 2021• FORTUNE 100 Best Companies to Work For - 2021• FORTUNE 100 Best Companies to Work For - 2020• FORTUNE World’s Most Admired Companies - 2020• FORTUNE 100 Best Workplaces for Women – 2020• FORTUNE 100 Best Workplaces for Diversity - 2019 Learn more about us at: https://www.americanexpress.com/careershttps://www.americanexpress.com/https://www.facebook.com/AmericanExpressUShttps://www.instagram.com/americanexpress/https://twitter.com/americanexpresshttps://www.youtube.com/user/AmericanExpressSee our community guidelines at: https://about.americanexpress.com/Community-Guidelines/If you have a customer service issue or question, please visit www.americanexpress.com/contactus

Total Employees

75,957

Company 2-Year Growth

17%

Median Employee Tenure

4.7 years