Published on

Mar 19, 2024

Published on

Mar 19, 2024

Published on

Mar 19, 2024

Published on

Mar 19, 2024

Analyst, Fraud Investigations

Analyst, Fraud Investigations

Analyst, Fraud Investigations

Analyst, Fraud Investigations

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

About the job

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

Upgrade is searching for aFraud Investigations Analystto assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.

What You’ll Do:


  • Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims

  • Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products

  • Escalate potentially suspicious activity and high risk customers for further review

  • Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information

  • Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners



What We Look For:


  • 2-3 years of BSA/AML, Investigations, or Fraud related experience

  • Bachelor's degree required

  • Experience working in a production-based environment and managing an assigned work queue

  • Strong interpersonal, analytical, and problem-solving skills

  • Outstanding verbal and written communication skills, attention to detail, and the ability to work independently

  • Experience managing large datasets



Nice to Have:



  • Advanced Excel knowledge

  • CAMS, CFE, and/or CGSS preferred

  • Prior experience in FinTech or start-up environment

  • Proficiency in SQL



What We Offer You:


  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance

  • Flexible PTO

  • Opportunities for professional growth and development

  • Paid parental leave

  • Health & wellness initiatives



#BI-Hybrid

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

Upgrade is searching for aFraud Investigations Analystto assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.

What You’ll Do:


  • Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims

  • Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products

  • Escalate potentially suspicious activity and high risk customers for further review

  • Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information

  • Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners



What We Look For:


  • 2-3 years of BSA/AML, Investigations, or Fraud related experience

  • Bachelor's degree required

  • Experience working in a production-based environment and managing an assigned work queue

  • Strong interpersonal, analytical, and problem-solving skills

  • Outstanding verbal and written communication skills, attention to detail, and the ability to work independently

  • Experience managing large datasets



Nice to Have:



  • Advanced Excel knowledge

  • CAMS, CFE, and/or CGSS preferred

  • Prior experience in FinTech or start-up environment

  • Proficiency in SQL



What We Offer You:


  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance

  • Flexible PTO

  • Opportunities for professional growth and development

  • Paid parental leave

  • Health & wellness initiatives



#BI-Hybrid

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

Upgrade is searching for aFraud Investigations Analystto assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.

What You’ll Do:


  • Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims

  • Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products

  • Escalate potentially suspicious activity and high risk customers for further review

  • Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information

  • Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners



What We Look For:


  • 2-3 years of BSA/AML, Investigations, or Fraud related experience

  • Bachelor's degree required

  • Experience working in a production-based environment and managing an assigned work queue

  • Strong interpersonal, analytical, and problem-solving skills

  • Outstanding verbal and written communication skills, attention to detail, and the ability to work independently

  • Experience managing large datasets



Nice to Have:



  • Advanced Excel knowledge

  • CAMS, CFE, and/or CGSS preferred

  • Prior experience in FinTech or start-up environment

  • Proficiency in SQL



What We Offer You:


  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance

  • Flexible PTO

  • Opportunities for professional growth and development

  • Paid parental leave

  • Health & wellness initiatives



#BI-Hybrid

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

Upgrade is searching for aFraud Investigations Analystto assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.

What You’ll Do:


  • Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims

  • Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products

  • Escalate potentially suspicious activity and high risk customers for further review

  • Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information

  • Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners



What We Look For:


  • 2-3 years of BSA/AML, Investigations, or Fraud related experience

  • Bachelor's degree required

  • Experience working in a production-based environment and managing an assigned work queue

  • Strong interpersonal, analytical, and problem-solving skills

  • Outstanding verbal and written communication skills, attention to detail, and the ability to work independently

  • Experience managing large datasets



Nice to Have:



  • Advanced Excel knowledge

  • CAMS, CFE, and/or CGSS preferred

  • Prior experience in FinTech or start-up environment

  • Proficiency in SQL



What We Offer You:


  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance

  • Flexible PTO

  • Opportunities for professional growth and development

  • Paid parental leave

  • Health & wellness initiatives



#BI-Hybrid

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Company

Upgrade is a fintech unicorn founded in 2017. Since then we’ve helped customers access over $25 billion in consumer credit, with millions of families across America using a credit line, personal loan, or Rewards Checking or Premier Savings account through Upgrade. We are looking for new team members who get excited about designing and delivering new and better products. Come join us if you like to tackle big problems and make a meaningful difference in people's lives! Our innovative Upgrade Card has been the fastest growing credit card in America (Nilson Report) for two years in a row. We’ve been named a “Best Place to Work in the Bay Area” for the last three years, as well as one of the “Top Companies to work for in Arizona” in 2021 and 2022. We’ve also been recognized as a best company for Diversity, Women, Veterans, Culture, Compensation, Engineering, and Overall Outlook by team members on Comparably.

Total Employees

1,170

Company 2-Year Growth

53%

Median Employee Tenure

2.1 years

Because no one goes to school
for fighting fraud.