Published on

Jan 24, 2024

Published on

Jan 24, 2024

Published on

Jan 24, 2024

Published on

Jan 24, 2024

Card Fraud Agent

Card Fraud Agent

Card Fraud Agent

Card Fraud Agent

Full-time

/

Austin, TX

/

Hybrid

Full-time

/

Austin, TX

/

Hybrid

Full-time

/

Austin, TX

/

Hybrid

Full-time

/

Austin, TX

/

Hybrid

About the job

We’re looking for Card Fraud Agentsto join our team in Austin, Texas! If you have some previous experience in Financial Fraud, FinCrime fighting, or Financial Compliance, this role is a unique opportunity to expand your experience while having an impact on Wise’s mission, preventing fraud, helping our customers, and improving our product. You can personally help us get closer to our mission of Money Without Borders!

You’ll receive a competitive package including a starting salary of$27.90 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below😉)

Read more about our open roles and Wise here:https://www.wise.jobs

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer truemulti-currency bankingand spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes 🚀

Here’s how you’ll be contributing to the Card Fraud team:

  • Handle suspicious transactions alerts and take appropriate actions, following internal and external guidelines

  • Facilitate card chargebacks

  • Provide world class support to our customers via email and phone, if needed, in order to investigate a dispute

  • Collaborate with the different functions within the team, to identify actionable areas for improvement and support our overall mission

  • Report when appropriate to partners, card schemes, and authorities

About you:

  • Previous work experience with financial fraud, FinCrime fighting, chargebacks, financial compliance or similar is required

  • Your verbal and written English skills are excellent - Additional languages are always welcome!

  • You have strong attention to detail, punctuality, and are comfortable taking initiative

  • You have some experience being part of a driven, high-performing team

  • You are good with routine but can also adapt and keep up with fast changes

  • You are able to work independently but also know how important good team-work is

  • You can make quick decisions in critical situations and have the ability to multitask

  • You’re flexible to work in shifts that might include evenings, weekends, and public holidays

  • Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role

  • This position will be a hybrid position, 3 days in the office each week and 2 days from home

Key benefits:

  • 🚀 RSU’s in a rapidly growing company after a year with us

  • 💻 Hybrid working model – A combination of work-from-home and from the office

  • ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

  • 💪 An annual self-development budget

  • 🩺 Medical, dental, & vision insurance – including HSA and FSA options

  • 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

  • ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

  • 🏝️ A paid 6-week sabbatical leave after four years

  • 👶🏼 18-weeks of paid parental leave, after a year with us

  • 💰 401k with up to a 4% employer match

  • 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

  • Click the link for more info on our benefits in Austin.

#BI-Hybrid

Salary (Hourly)

$27.90—$27.90 USD

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visitWise.Jobs.

Keep up to date with life at Wise by following us onLinkedInandInstagram.

About the job

We’re looking for Card Fraud Agentsto join our team in Austin, Texas! If you have some previous experience in Financial Fraud, FinCrime fighting, or Financial Compliance, this role is a unique opportunity to expand your experience while having an impact on Wise’s mission, preventing fraud, helping our customers, and improving our product. You can personally help us get closer to our mission of Money Without Borders!

You’ll receive a competitive package including a starting salary of$27.90 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below😉)

Read more about our open roles and Wise here:https://www.wise.jobs

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer truemulti-currency bankingand spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes 🚀

Here’s how you’ll be contributing to the Card Fraud team:

  • Handle suspicious transactions alerts and take appropriate actions, following internal and external guidelines

  • Facilitate card chargebacks

  • Provide world class support to our customers via email and phone, if needed, in order to investigate a dispute

  • Collaborate with the different functions within the team, to identify actionable areas for improvement and support our overall mission

  • Report when appropriate to partners, card schemes, and authorities

About you:

  • Previous work experience with financial fraud, FinCrime fighting, chargebacks, financial compliance or similar is required

  • Your verbal and written English skills are excellent - Additional languages are always welcome!

  • You have strong attention to detail, punctuality, and are comfortable taking initiative

  • You have some experience being part of a driven, high-performing team

  • You are good with routine but can also adapt and keep up with fast changes

  • You are able to work independently but also know how important good team-work is

  • You can make quick decisions in critical situations and have the ability to multitask

  • You’re flexible to work in shifts that might include evenings, weekends, and public holidays

  • Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role

  • This position will be a hybrid position, 3 days in the office each week and 2 days from home

Key benefits:

  • 🚀 RSU’s in a rapidly growing company after a year with us

  • 💻 Hybrid working model – A combination of work-from-home and from the office

  • ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

  • 💪 An annual self-development budget

  • 🩺 Medical, dental, & vision insurance – including HSA and FSA options

  • 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

  • ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

  • 🏝️ A paid 6-week sabbatical leave after four years

  • 👶🏼 18-weeks of paid parental leave, after a year with us

  • 💰 401k with up to a 4% employer match

  • 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

  • Click the link for more info on our benefits in Austin.

#BI-Hybrid

Salary (Hourly)

$27.90—$27.90 USD

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visitWise.Jobs.

Keep up to date with life at Wise by following us onLinkedInandInstagram.

About the job

We’re looking for Card Fraud Agentsto join our team in Austin, Texas! If you have some previous experience in Financial Fraud, FinCrime fighting, or Financial Compliance, this role is a unique opportunity to expand your experience while having an impact on Wise’s mission, preventing fraud, helping our customers, and improving our product. You can personally help us get closer to our mission of Money Without Borders!

You’ll receive a competitive package including a starting salary of$27.90 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below😉)

Read more about our open roles and Wise here:https://www.wise.jobs

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer truemulti-currency bankingand spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes 🚀

Here’s how you’ll be contributing to the Card Fraud team:

  • Handle suspicious transactions alerts and take appropriate actions, following internal and external guidelines

  • Facilitate card chargebacks

  • Provide world class support to our customers via email and phone, if needed, in order to investigate a dispute

  • Collaborate with the different functions within the team, to identify actionable areas for improvement and support our overall mission

  • Report when appropriate to partners, card schemes, and authorities

About you:

  • Previous work experience with financial fraud, FinCrime fighting, chargebacks, financial compliance or similar is required

  • Your verbal and written English skills are excellent - Additional languages are always welcome!

  • You have strong attention to detail, punctuality, and are comfortable taking initiative

  • You have some experience being part of a driven, high-performing team

  • You are good with routine but can also adapt and keep up with fast changes

  • You are able to work independently but also know how important good team-work is

  • You can make quick decisions in critical situations and have the ability to multitask

  • You’re flexible to work in shifts that might include evenings, weekends, and public holidays

  • Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role

  • This position will be a hybrid position, 3 days in the office each week and 2 days from home

Key benefits:

  • 🚀 RSU’s in a rapidly growing company after a year with us

  • 💻 Hybrid working model – A combination of work-from-home and from the office

  • ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

  • 💪 An annual self-development budget

  • 🩺 Medical, dental, & vision insurance – including HSA and FSA options

  • 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

  • ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

  • 🏝️ A paid 6-week sabbatical leave after four years

  • 👶🏼 18-weeks of paid parental leave, after a year with us

  • 💰 401k with up to a 4% employer match

  • 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

  • Click the link for more info on our benefits in Austin.

#BI-Hybrid

Salary (Hourly)

$27.90—$27.90 USD

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visitWise.Jobs.

Keep up to date with life at Wise by following us onLinkedInandInstagram.

About the job

We’re looking for Card Fraud Agentsto join our team in Austin, Texas! If you have some previous experience in Financial Fraud, FinCrime fighting, or Financial Compliance, this role is a unique opportunity to expand your experience while having an impact on Wise’s mission, preventing fraud, helping our customers, and improving our product. You can personally help us get closer to our mission of Money Without Borders!

You’ll receive a competitive package including a starting salary of$27.90 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below😉)

Read more about our open roles and Wise here:https://www.wise.jobs

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer truemulti-currency bankingand spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes 🚀

Here’s how you’ll be contributing to the Card Fraud team:

  • Handle suspicious transactions alerts and take appropriate actions, following internal and external guidelines

  • Facilitate card chargebacks

  • Provide world class support to our customers via email and phone, if needed, in order to investigate a dispute

  • Collaborate with the different functions within the team, to identify actionable areas for improvement and support our overall mission

  • Report when appropriate to partners, card schemes, and authorities

About you:

  • Previous work experience with financial fraud, FinCrime fighting, chargebacks, financial compliance or similar is required

  • Your verbal and written English skills are excellent - Additional languages are always welcome!

  • You have strong attention to detail, punctuality, and are comfortable taking initiative

  • You have some experience being part of a driven, high-performing team

  • You are good with routine but can also adapt and keep up with fast changes

  • You are able to work independently but also know how important good team-work is

  • You can make quick decisions in critical situations and have the ability to multitask

  • You’re flexible to work in shifts that might include evenings, weekends, and public holidays

  • Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role

  • This position will be a hybrid position, 3 days in the office each week and 2 days from home

Key benefits:

  • 🚀 RSU’s in a rapidly growing company after a year with us

  • 💻 Hybrid working model – A combination of work-from-home and from the office

  • ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

  • 💪 An annual self-development budget

  • 🩺 Medical, dental, & vision insurance – including HSA and FSA options

  • 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

  • ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

  • 🏝️ A paid 6-week sabbatical leave after four years

  • 👶🏼 18-weeks of paid parental leave, after a year with us

  • 💰 401k with up to a 4% employer match

  • 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

  • Click the link for more info on our benefits in Austin.

#BI-Hybrid

Salary (Hourly)

$27.90—$27.90 USD

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visitWise.Jobs.

Keep up to date with life at Wise by following us onLinkedInandInstagram.

About Company

Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money.Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE.16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year.For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages.Login to access customer support: https://wise.com/login/FB: https://www.facebook.com/Wise/IG:https://www.instagram.com/wiseaccount/TW:https://twitter.com/home

Total Employees

5,319

Company 2-Year Growth

76%

Median Employee Tenure

1.8 years