Published on

Feb 4, 2024

Published on

Feb 4, 2024

Published on

Feb 4, 2024

Published on

Feb 4, 2024

Complex and Internal Fraud Manager

Complex and Internal Fraud Manager

Complex and Internal Fraud Manager

Complex and Internal Fraud Manager

Full-time

/

United Kingdom

/

Remote

Full-time

/

United Kingdom

/

Remote

Full-time

/

United Kingdom

/

Remote

Full-time

/

United Kingdom

/

Remote

About the job

📈 Business Unit: Chief Operating Office, Complex and Internal Investigations

💰 Salary range: £44,000 - up to £63,000 annum DOE + red-hot benefits

✔Remote – Work from anywhere – Some travel will be required to Leeds, Gosforth, or Glasgow hubs.

📝 Contract Type: Permanent


❗Don’t settle for dull - Live a life more Virgin❗


✨ Our Team

It’s an exciting time as we grow our Complex and Internal Fraud Investigations team who have a critical role to play, keeping us and our customers safe. The rewarding and challenging role of Investigations Manager is critical to the future success of the Bank's Fraud team. As a fraud SME, you’ll be responsible for leading on and undertaking complex, high value investigations and conduct root cause analysis where suspicious or fraudulent activity has been perpetrated by customers, colleagues, or suppliers.


👉 What you’ll be doing

  • Managing investigations into complex, internal fraud cases that are sensitive, high profile and / or high value in nature across multiple disciplines, products, segments, and channels and managing engagement with law enforcement and legal representatives, providing evidence to the requisite standard as required.

  • Reviewing investigation reports delivered by the Complex and Internal Investigations team and producing where required, escalating outputs to support HR, 1LOD and 2LOD teams across the bank understand control deficiencies and following the disciplinary process in the case of Internal Fraud.

  • Establishing root causes, trends, fraud control effectiveness and operational control failings across investigations and making recommendations to the relevant area in how to strengthen and improve Virgin Moneys control environment.

  • Proactive management of intelligence gathered from internal and external sources to strengthen the Bank's fraud prevention and detection controls across systems, processes, procedures, and education.

  • Supporting the Complex & Internal Investigations team by providing coaching and inspiring leadership to all team members ensuring investigative techniques and standards stay up to date with Industry best practice.

  • Deputising for Complex and Internal Investigations Lead during periods of absence or meeting delegation.

  • Use and development of proactive fraud detection and analytical tools, testing new applications and exception reports, providing feedback and recommendations.

  • Feed investigation findings into risk-based Fraud oversight plan for VMUK ensuring accountable stakeholders are aware of their responsibilities to resolve these in a timely manner.


✔ We need you to have

  • Track record of successfully undertaking complex or internal fraud investigations, root cause analysis and control improvement and / or managing a fraud investigations / assurance function.

  • The ability to produce targeted high quality written and verbal communication to Senior Management level.

  • Extensive knowledge of fraud risks and the current UK threat landscape and how this applies to work undertaken by a Complex and Internal Investigations team.

  • Experience of developing and coaching colleagues across operations, as a functional specialist on the risks of Fraud.

  • Networker able to communicate with influence at all levels to lead and drive change.

  • Track record of driving value through extensive fraud industry network.


✔It’s a bonus if you have but not essential

  • Internal fraud related qualification or certification

  • External fraud related qualification or certification


🔥 Red Hot Rewards 🔥

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more

• Up to five extra paid well-being days per year

• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt

• Market-leading pension

• Free private medical cover, income protection and life assurance

• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness

• Ability to work anywhere in the UK (where the role allows)


And there's no waiting around, you'll enjoy these benefits from day one.


Feeling insatiably curious about this role? Apply as soon as you can 🏃‍♀️💨 If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

About the job

📈 Business Unit: Chief Operating Office, Complex and Internal Investigations

💰 Salary range: £44,000 - up to £63,000 annum DOE + red-hot benefits

✔Remote – Work from anywhere – Some travel will be required to Leeds, Gosforth, or Glasgow hubs.

📝 Contract Type: Permanent


❗Don’t settle for dull - Live a life more Virgin❗


✨ Our Team

It’s an exciting time as we grow our Complex and Internal Fraud Investigations team who have a critical role to play, keeping us and our customers safe. The rewarding and challenging role of Investigations Manager is critical to the future success of the Bank's Fraud team. As a fraud SME, you’ll be responsible for leading on and undertaking complex, high value investigations and conduct root cause analysis where suspicious or fraudulent activity has been perpetrated by customers, colleagues, or suppliers.


👉 What you’ll be doing

  • Managing investigations into complex, internal fraud cases that are sensitive, high profile and / or high value in nature across multiple disciplines, products, segments, and channels and managing engagement with law enforcement and legal representatives, providing evidence to the requisite standard as required.

  • Reviewing investigation reports delivered by the Complex and Internal Investigations team and producing where required, escalating outputs to support HR, 1LOD and 2LOD teams across the bank understand control deficiencies and following the disciplinary process in the case of Internal Fraud.

  • Establishing root causes, trends, fraud control effectiveness and operational control failings across investigations and making recommendations to the relevant area in how to strengthen and improve Virgin Moneys control environment.

  • Proactive management of intelligence gathered from internal and external sources to strengthen the Bank's fraud prevention and detection controls across systems, processes, procedures, and education.

  • Supporting the Complex & Internal Investigations team by providing coaching and inspiring leadership to all team members ensuring investigative techniques and standards stay up to date with Industry best practice.

  • Deputising for Complex and Internal Investigations Lead during periods of absence or meeting delegation.

  • Use and development of proactive fraud detection and analytical tools, testing new applications and exception reports, providing feedback and recommendations.

  • Feed investigation findings into risk-based Fraud oversight plan for VMUK ensuring accountable stakeholders are aware of their responsibilities to resolve these in a timely manner.


✔ We need you to have

  • Track record of successfully undertaking complex or internal fraud investigations, root cause analysis and control improvement and / or managing a fraud investigations / assurance function.

  • The ability to produce targeted high quality written and verbal communication to Senior Management level.

  • Extensive knowledge of fraud risks and the current UK threat landscape and how this applies to work undertaken by a Complex and Internal Investigations team.

  • Experience of developing and coaching colleagues across operations, as a functional specialist on the risks of Fraud.

  • Networker able to communicate with influence at all levels to lead and drive change.

  • Track record of driving value through extensive fraud industry network.


✔It’s a bonus if you have but not essential

  • Internal fraud related qualification or certification

  • External fraud related qualification or certification


🔥 Red Hot Rewards 🔥

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more

• Up to five extra paid well-being days per year

• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt

• Market-leading pension

• Free private medical cover, income protection and life assurance

• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness

• Ability to work anywhere in the UK (where the role allows)


And there's no waiting around, you'll enjoy these benefits from day one.


Feeling insatiably curious about this role? Apply as soon as you can 🏃‍♀️💨 If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

About the job

📈 Business Unit: Chief Operating Office, Complex and Internal Investigations

💰 Salary range: £44,000 - up to £63,000 annum DOE + red-hot benefits

✔Remote – Work from anywhere – Some travel will be required to Leeds, Gosforth, or Glasgow hubs.

📝 Contract Type: Permanent


❗Don’t settle for dull - Live a life more Virgin❗


✨ Our Team

It’s an exciting time as we grow our Complex and Internal Fraud Investigations team who have a critical role to play, keeping us and our customers safe. The rewarding and challenging role of Investigations Manager is critical to the future success of the Bank's Fraud team. As a fraud SME, you’ll be responsible for leading on and undertaking complex, high value investigations and conduct root cause analysis where suspicious or fraudulent activity has been perpetrated by customers, colleagues, or suppliers.


👉 What you’ll be doing

  • Managing investigations into complex, internal fraud cases that are sensitive, high profile and / or high value in nature across multiple disciplines, products, segments, and channels and managing engagement with law enforcement and legal representatives, providing evidence to the requisite standard as required.

  • Reviewing investigation reports delivered by the Complex and Internal Investigations team and producing where required, escalating outputs to support HR, 1LOD and 2LOD teams across the bank understand control deficiencies and following the disciplinary process in the case of Internal Fraud.

  • Establishing root causes, trends, fraud control effectiveness and operational control failings across investigations and making recommendations to the relevant area in how to strengthen and improve Virgin Moneys control environment.

  • Proactive management of intelligence gathered from internal and external sources to strengthen the Bank's fraud prevention and detection controls across systems, processes, procedures, and education.

  • Supporting the Complex & Internal Investigations team by providing coaching and inspiring leadership to all team members ensuring investigative techniques and standards stay up to date with Industry best practice.

  • Deputising for Complex and Internal Investigations Lead during periods of absence or meeting delegation.

  • Use and development of proactive fraud detection and analytical tools, testing new applications and exception reports, providing feedback and recommendations.

  • Feed investigation findings into risk-based Fraud oversight plan for VMUK ensuring accountable stakeholders are aware of their responsibilities to resolve these in a timely manner.


✔ We need you to have

  • Track record of successfully undertaking complex or internal fraud investigations, root cause analysis and control improvement and / or managing a fraud investigations / assurance function.

  • The ability to produce targeted high quality written and verbal communication to Senior Management level.

  • Extensive knowledge of fraud risks and the current UK threat landscape and how this applies to work undertaken by a Complex and Internal Investigations team.

  • Experience of developing and coaching colleagues across operations, as a functional specialist on the risks of Fraud.

  • Networker able to communicate with influence at all levels to lead and drive change.

  • Track record of driving value through extensive fraud industry network.


✔It’s a bonus if you have but not essential

  • Internal fraud related qualification or certification

  • External fraud related qualification or certification


🔥 Red Hot Rewards 🔥

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more

• Up to five extra paid well-being days per year

• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt

• Market-leading pension

• Free private medical cover, income protection and life assurance

• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness

• Ability to work anywhere in the UK (where the role allows)


And there's no waiting around, you'll enjoy these benefits from day one.


Feeling insatiably curious about this role? Apply as soon as you can 🏃‍♀️💨 If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

About the job

📈 Business Unit: Chief Operating Office, Complex and Internal Investigations

💰 Salary range: £44,000 - up to £63,000 annum DOE + red-hot benefits

✔Remote – Work from anywhere – Some travel will be required to Leeds, Gosforth, or Glasgow hubs.

📝 Contract Type: Permanent


❗Don’t settle for dull - Live a life more Virgin❗


✨ Our Team

It’s an exciting time as we grow our Complex and Internal Fraud Investigations team who have a critical role to play, keeping us and our customers safe. The rewarding and challenging role of Investigations Manager is critical to the future success of the Bank's Fraud team. As a fraud SME, you’ll be responsible for leading on and undertaking complex, high value investigations and conduct root cause analysis where suspicious or fraudulent activity has been perpetrated by customers, colleagues, or suppliers.


👉 What you’ll be doing

  • Managing investigations into complex, internal fraud cases that are sensitive, high profile and / or high value in nature across multiple disciplines, products, segments, and channels and managing engagement with law enforcement and legal representatives, providing evidence to the requisite standard as required.

  • Reviewing investigation reports delivered by the Complex and Internal Investigations team and producing where required, escalating outputs to support HR, 1LOD and 2LOD teams across the bank understand control deficiencies and following the disciplinary process in the case of Internal Fraud.

  • Establishing root causes, trends, fraud control effectiveness and operational control failings across investigations and making recommendations to the relevant area in how to strengthen and improve Virgin Moneys control environment.

  • Proactive management of intelligence gathered from internal and external sources to strengthen the Bank's fraud prevention and detection controls across systems, processes, procedures, and education.

  • Supporting the Complex & Internal Investigations team by providing coaching and inspiring leadership to all team members ensuring investigative techniques and standards stay up to date with Industry best practice.

  • Deputising for Complex and Internal Investigations Lead during periods of absence or meeting delegation.

  • Use and development of proactive fraud detection and analytical tools, testing new applications and exception reports, providing feedback and recommendations.

  • Feed investigation findings into risk-based Fraud oversight plan for VMUK ensuring accountable stakeholders are aware of their responsibilities to resolve these in a timely manner.


✔ We need you to have

  • Track record of successfully undertaking complex or internal fraud investigations, root cause analysis and control improvement and / or managing a fraud investigations / assurance function.

  • The ability to produce targeted high quality written and verbal communication to Senior Management level.

  • Extensive knowledge of fraud risks and the current UK threat landscape and how this applies to work undertaken by a Complex and Internal Investigations team.

  • Experience of developing and coaching colleagues across operations, as a functional specialist on the risks of Fraud.

  • Networker able to communicate with influence at all levels to lead and drive change.

  • Track record of driving value through extensive fraud industry network.


✔It’s a bonus if you have but not essential

  • Internal fraud related qualification or certification

  • External fraud related qualification or certification


🔥 Red Hot Rewards 🔥

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more

• Up to five extra paid well-being days per year

• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt

• Market-leading pension

• Free private medical cover, income protection and life assurance

• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness

• Ability to work anywhere in the UK (where the role allows)


And there's no waiting around, you'll enjoy these benefits from day one.


Feeling insatiably curious about this role? Apply as soon as you can 🏃‍♀️💨 If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

Virgin Money

United Kingdom

Visit Company Website

Virgin Money

United Kingdom

Visit Company Website

Virgin Money

United Kingdom

Visit Company Website

Virgin Money

United Kingdom

Visit Company Website

About Company

A proud member of the Virgin Group, we strive to create positive experiences for our millions of customers. Our purpose, Making You Happier About Money, guides the way we do business every day and is the (Virgin) red thread that weaves throughout every decision we make.And we're all-in on it, from our values and behaviours to the products we offer and the experiences we create. We offer market-leading products and services to meet the full range of our 6.6m customers' retail and business banking needs via our leading technology platform, telephone banking and a national network of innovative stores and business banking centres.We're looking to the future – digitising our processes and revolutionising our services. We believe in doing banking differently, coming up with big ideas and working together. We all live our best lives when we can be ourselves, do incredible things, see the possibilities, and feel fired up.Live to make a difference. Live a life that suits you. Live a life more Virgin.

Total Employees

4,554

Company 2-Year Growth

15%

Median Employee Tenure

4.4 years