Published on

Mar 30, 2024

Published on

Mar 30, 2024

Published on

Mar 30, 2024

Published on

Mar 30, 2024

Contact Fraud Analyst

Contact Fraud Analyst

Contact Fraud Analyst

Contact Fraud Analyst

Full-time

/

Tennessee, United States

/

Remote

Full-time

/

Tennessee, United States

/

Remote

Full-time

/

Tennessee, United States

/

Remote

Full-time

/

Tennessee, United States

/

Remote

About the job

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

This role is a specialized role that involves the research and risk mitigation associated with transactional fraud review. This role is responsible for managing, monitoring, and coordinating fraud risk management projects for credit and debit card transactions. Determines the level of fraud risk and calculates the overall exposure to Elavon, develops policies and procedures used to evaluate and control fraud risk, and analyzes the potential profit/loss impact to the business line. Develops and maintains the analytical framework and support systems for the fraud management and reporting processes. Required to monitor account activity and secure accounts to prevent losses. Work with internal and external departments, partners, and banks to validate charges are authorized. While fraud prevention and risk mitigation are performed, effective communication with our customers and partners is a

This role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

Must currently live in Tennessee to qualify

Start Date: May 6th, 2024 Training Onsite Knoxville TN. 5-weeks 8:00am-4:30pm Monday-Friday Eastern Time.

Schedule: 8am-4:30pm Monday-Friday Eastern Time

Basic Qualifications

  • High school diploma or equivalent

  • At least one year of related work experience



Preferred Skills/Experience

  • Ability to identify and interpret data and resolve exceptions

  • Ability to work with unwritten but generally understood instructions

  • Effective verbal and written communication skills

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • Some experience with loss mitigation a plus



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):


  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law



EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federalKNOW YOUR RIGHTSEEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank accepts applications for this position on an ongoing basis.

About the job

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

This role is a specialized role that involves the research and risk mitigation associated with transactional fraud review. This role is responsible for managing, monitoring, and coordinating fraud risk management projects for credit and debit card transactions. Determines the level of fraud risk and calculates the overall exposure to Elavon, develops policies and procedures used to evaluate and control fraud risk, and analyzes the potential profit/loss impact to the business line. Develops and maintains the analytical framework and support systems for the fraud management and reporting processes. Required to monitor account activity and secure accounts to prevent losses. Work with internal and external departments, partners, and banks to validate charges are authorized. While fraud prevention and risk mitigation are performed, effective communication with our customers and partners is a

This role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

Must currently live in Tennessee to qualify

Start Date: May 6th, 2024 Training Onsite Knoxville TN. 5-weeks 8:00am-4:30pm Monday-Friday Eastern Time.

Schedule: 8am-4:30pm Monday-Friday Eastern Time

Basic Qualifications

  • High school diploma or equivalent

  • At least one year of related work experience



Preferred Skills/Experience

  • Ability to identify and interpret data and resolve exceptions

  • Ability to work with unwritten but generally understood instructions

  • Effective verbal and written communication skills

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • Some experience with loss mitigation a plus



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):


  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law



EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federalKNOW YOUR RIGHTSEEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank accepts applications for this position on an ongoing basis.

About the job

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

This role is a specialized role that involves the research and risk mitigation associated with transactional fraud review. This role is responsible for managing, monitoring, and coordinating fraud risk management projects for credit and debit card transactions. Determines the level of fraud risk and calculates the overall exposure to Elavon, develops policies and procedures used to evaluate and control fraud risk, and analyzes the potential profit/loss impact to the business line. Develops and maintains the analytical framework and support systems for the fraud management and reporting processes. Required to monitor account activity and secure accounts to prevent losses. Work with internal and external departments, partners, and banks to validate charges are authorized. While fraud prevention and risk mitigation are performed, effective communication with our customers and partners is a

This role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

Must currently live in Tennessee to qualify

Start Date: May 6th, 2024 Training Onsite Knoxville TN. 5-weeks 8:00am-4:30pm Monday-Friday Eastern Time.

Schedule: 8am-4:30pm Monday-Friday Eastern Time

Basic Qualifications

  • High school diploma or equivalent

  • At least one year of related work experience



Preferred Skills/Experience

  • Ability to identify and interpret data and resolve exceptions

  • Ability to work with unwritten but generally understood instructions

  • Effective verbal and written communication skills

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • Some experience with loss mitigation a plus



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):


  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law



EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federalKNOW YOUR RIGHTSEEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank accepts applications for this position on an ongoing basis.

About the job

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

This role is a specialized role that involves the research and risk mitigation associated with transactional fraud review. This role is responsible for managing, monitoring, and coordinating fraud risk management projects for credit and debit card transactions. Determines the level of fraud risk and calculates the overall exposure to Elavon, develops policies and procedures used to evaluate and control fraud risk, and analyzes the potential profit/loss impact to the business line. Develops and maintains the analytical framework and support systems for the fraud management and reporting processes. Required to monitor account activity and secure accounts to prevent losses. Work with internal and external departments, partners, and banks to validate charges are authorized. While fraud prevention and risk mitigation are performed, effective communication with our customers and partners is a

This role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

Must currently live in Tennessee to qualify

Start Date: May 6th, 2024 Training Onsite Knoxville TN. 5-weeks 8:00am-4:30pm Monday-Friday Eastern Time.

Schedule: 8am-4:30pm Monday-Friday Eastern Time

Basic Qualifications

  • High school diploma or equivalent

  • At least one year of related work experience



Preferred Skills/Experience

  • Ability to identify and interpret data and resolve exceptions

  • Ability to work with unwritten but generally understood instructions

  • Effective verbal and written communication skills

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • Some experience with loss mitigation a plus



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):


  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law



EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federalKNOW YOUR RIGHTSEEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank accepts applications for this position on an ongoing basis.

U.S. Bank

Tennessee, United States

Visit Company Website

U.S. Bank

Tennessee, United States

Visit Company Website

U.S. Bank

Tennessee, United States

Visit Company Website

U.S. Bank

Tennessee, United States

Visit Company Website

About Company

At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies.We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity. U.S. Bank, NA. Member FDIC. Equal Housing Lender.

Total Employees

77,287

Company 2-Year Growth

14%

Median Employee Tenure

5.9 years

Because no one goes to school
for fighting fraud.