Published on

May 10, 2024

Published on

May 10, 2024

Published on

May 10, 2024

Published on

May 10, 2024

Cyber Fraud Analyst I

Cyber Fraud Analyst I

Cyber Fraud Analyst I

Cyber Fraud Analyst I

Full-time

/

Framingham, MA

/

Hybrid

Full-time

/

Framingham, MA

/

Hybrid

Full-time

/

Framingham, MA

/

Hybrid

Full-time

/

Framingham, MA

/

Hybrid

About the job

Job Description

Cyber Fraud Analyst

Work Model: Hybrid, Framingham, MA

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What You’ll Be Doing

Execute deep analysis to understand current and historical trends.Collate data from various sources to identify fraudulent transactions; including alerts from machine learning anomaly detection.Investigate and resolve fraud cases from start to finish.Provide actionable feedback to Analytics Team on emerging trends and how to better serve our customers.Interpret results from machine learning decision tree output to understand risk profiles.Act as the subject matter expert and liaison to all business stakeholders and partners. Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents (fraud or policy management) as a first point of contact for all stakeholders. (E.g., Legal, Customer Service, Finance, Store Operations, Supply Chain, and Merchants).

What You Bring To The Table

Strong communication and problem-solving skills.Strong decision-making ability and be self-disciplined.Ability to analyze data for patterns and trends and communicate findings in an effective manner.Ability to work within a fast-paced, results orientated, and changing environment.Deep understanding of Staples’ fraud landscape; strong written/verbal communication skills to explain fraud identification to internal/external customers.

What’s Needed- Basic Qualifications

3+ years of knowledge and experience with regard to fraud, security, or ecommerce operations.Must be available to work nights/weekends on a rotating schedule.

What’s Needed- Preferred Qualifications

Familiarity with Tableau and SQL a plusUnderstanding of the current cyber fraud landscape preferredBachelors degree in related field preferred

We Offer

Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday ScheduleOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

About the job

Job Description

Cyber Fraud Analyst

Work Model: Hybrid, Framingham, MA

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What You’ll Be Doing

Execute deep analysis to understand current and historical trends.Collate data from various sources to identify fraudulent transactions; including alerts from machine learning anomaly detection.Investigate and resolve fraud cases from start to finish.Provide actionable feedback to Analytics Team on emerging trends and how to better serve our customers.Interpret results from machine learning decision tree output to understand risk profiles.Act as the subject matter expert and liaison to all business stakeholders and partners. Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents (fraud or policy management) as a first point of contact for all stakeholders. (E.g., Legal, Customer Service, Finance, Store Operations, Supply Chain, and Merchants).

What You Bring To The Table

Strong communication and problem-solving skills.Strong decision-making ability and be self-disciplined.Ability to analyze data for patterns and trends and communicate findings in an effective manner.Ability to work within a fast-paced, results orientated, and changing environment.Deep understanding of Staples’ fraud landscape; strong written/verbal communication skills to explain fraud identification to internal/external customers.

What’s Needed- Basic Qualifications

3+ years of knowledge and experience with regard to fraud, security, or ecommerce operations.Must be available to work nights/weekends on a rotating schedule.

What’s Needed- Preferred Qualifications

Familiarity with Tableau and SQL a plusUnderstanding of the current cyber fraud landscape preferredBachelors degree in related field preferred

We Offer

Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday ScheduleOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

About the job

Job Description

Cyber Fraud Analyst

Work Model: Hybrid, Framingham, MA

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What You’ll Be Doing

Execute deep analysis to understand current and historical trends.Collate data from various sources to identify fraudulent transactions; including alerts from machine learning anomaly detection.Investigate and resolve fraud cases from start to finish.Provide actionable feedback to Analytics Team on emerging trends and how to better serve our customers.Interpret results from machine learning decision tree output to understand risk profiles.Act as the subject matter expert and liaison to all business stakeholders and partners. Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents (fraud or policy management) as a first point of contact for all stakeholders. (E.g., Legal, Customer Service, Finance, Store Operations, Supply Chain, and Merchants).

What You Bring To The Table

Strong communication and problem-solving skills.Strong decision-making ability and be self-disciplined.Ability to analyze data for patterns and trends and communicate findings in an effective manner.Ability to work within a fast-paced, results orientated, and changing environment.Deep understanding of Staples’ fraud landscape; strong written/verbal communication skills to explain fraud identification to internal/external customers.

What’s Needed- Basic Qualifications

3+ years of knowledge and experience with regard to fraud, security, or ecommerce operations.Must be available to work nights/weekends on a rotating schedule.

What’s Needed- Preferred Qualifications

Familiarity with Tableau and SQL a plusUnderstanding of the current cyber fraud landscape preferredBachelors degree in related field preferred

We Offer

Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday ScheduleOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

About the job

Job Description

Cyber Fraud Analyst

Work Model: Hybrid, Framingham, MA

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What You’ll Be Doing

Execute deep analysis to understand current and historical trends.Collate data from various sources to identify fraudulent transactions; including alerts from machine learning anomaly detection.Investigate and resolve fraud cases from start to finish.Provide actionable feedback to Analytics Team on emerging trends and how to better serve our customers.Interpret results from machine learning decision tree output to understand risk profiles.Act as the subject matter expert and liaison to all business stakeholders and partners. Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents (fraud or policy management) as a first point of contact for all stakeholders. (E.g., Legal, Customer Service, Finance, Store Operations, Supply Chain, and Merchants).

What You Bring To The Table

Strong communication and problem-solving skills.Strong decision-making ability and be self-disciplined.Ability to analyze data for patterns and trends and communicate findings in an effective manner.Ability to work within a fast-paced, results orientated, and changing environment.Deep understanding of Staples’ fraud landscape; strong written/verbal communication skills to explain fraud identification to internal/external customers.

What’s Needed- Basic Qualifications

3+ years of knowledge and experience with regard to fraud, security, or ecommerce operations.Must be available to work nights/weekends on a rotating schedule.

What’s Needed- Preferred Qualifications

Familiarity with Tableau and SQL a plusUnderstanding of the current cyber fraud landscape preferredBachelors degree in related field preferred

We Offer

Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday ScheduleOnline and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

About Company

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts. More information about Staples is available at www.staplesadvantage.com.This page supports Staples’ eCommerce and direct sales business and careers. For news or positions related to Staples® stores, visit the Staples Stores page.

Total Employees

30,061

Company 2-Year Growth

0%

Median Employee Tenure

7.7 years

Because no one goes to school
for fighting fraud.