Published on

Mar 23, 2024

Published on

Mar 23, 2024

Published on

Mar 23, 2024

Published on

Mar 23, 2024

Director, Trust & Safety Investigations and Response

Director, Trust & Safety Investigations and Response

Director, Trust & Safety Investigations and Response

Director, Trust & Safety Investigations and Response

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

Full-time

/

Phoenix, AZ

/

Hybrid

About the job

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About The Team

We are seeking an accomplished Director with a proven track record in strategic planning, leadership, and operational excellence in high-stakes environments.

In this pivotal role, you will lead our programs and teams responsible for investigating auto crime incidents, securing assets, responding effectively to incidents, and maintaining robust relations with law enforcement agencies across the United States. The ideal candidate excels in developing crime mitigation strategies, leveraging data for insights, and enhancing collaboration between internal and external partners to ensure a safe, secure, and trustworthy marketplace for our global customers.

This position is based in Phoenix, AZ and will report to our Head of Trust & Safety.

What You Will Do

  • Oversee and lead the strategic development and operational execution of Turo's investigation, incident response, and law enforcement responses initiatives

  • Direct and mentor a group of managers and professionals, establish scalability through the development of efficient and streamlined processes.

  • Ensure alignment of strategies and efforts with the international Trust & Safety group, leveraging global insights and resources.

  • initiate training and development programs to advance capabilities in investigations, including improving techniques and our knowledge base.

  • Manage the budget and vendors for the programs; evaluate and procure technology and tools to enhance capabilities and operational efficiency.

  • Prepare comprehensive reporting for senior management, detailing performance, trends, and recommendations for policy and procedural changes.

  • Stay informed about emerging threats, technologies, and methodologies in auto theft and customer safety, adapting strategies accordingly.


Your profile

  • 10+ years of relevant experience, including progressive experience in managing and scaling multiple programs in a fast-paced environment.

  • Exceptional analytical, problem-solving, and decision-making abilities.

  • Outstanding communication skills: can present to large and senior audiences, inspire global teams, provide clear direction, and communicate results effectively.

  • Passionate about delivering best-in-class support, understanding stakeholders' needs through feedback, and balancing customer, employee, and Turo's needs in decision-making.

  • Proven track record of successful collaboration with law enforcement agencies and understanding of legal procedures and requirements.

  • Strong organizational leadership skills, with the ability to inspire and motivate high-performing teams.

  • Familiarity with the peer-to-peer marketplace model and the unique challenges it presents in terms of security and trust.


The Phoenix base salary target range for this full-time position is $145,000-$175,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees

  • Employer-paid medical, dental, and vision insurance (Country specific)

  • Retirement employer match

  • $2,000 Learning & Development stipend to invest in your professional development

  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program

  • $100 USD Monthly Turo travel credit

  • Cell phone, internet and Fringe benefit stipend

  • Paid time off to relax and recharge

  • Paid holidays, volunteer time off, and parental leave

  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities

  • Annual Turbo Week (week-long, company-wide conference)


We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

About the job

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About The Team

We are seeking an accomplished Director with a proven track record in strategic planning, leadership, and operational excellence in high-stakes environments.

In this pivotal role, you will lead our programs and teams responsible for investigating auto crime incidents, securing assets, responding effectively to incidents, and maintaining robust relations with law enforcement agencies across the United States. The ideal candidate excels in developing crime mitigation strategies, leveraging data for insights, and enhancing collaboration between internal and external partners to ensure a safe, secure, and trustworthy marketplace for our global customers.

This position is based in Phoenix, AZ and will report to our Head of Trust & Safety.

What You Will Do

  • Oversee and lead the strategic development and operational execution of Turo's investigation, incident response, and law enforcement responses initiatives

  • Direct and mentor a group of managers and professionals, establish scalability through the development of efficient and streamlined processes.

  • Ensure alignment of strategies and efforts with the international Trust & Safety group, leveraging global insights and resources.

  • initiate training and development programs to advance capabilities in investigations, including improving techniques and our knowledge base.

  • Manage the budget and vendors for the programs; evaluate and procure technology and tools to enhance capabilities and operational efficiency.

  • Prepare comprehensive reporting for senior management, detailing performance, trends, and recommendations for policy and procedural changes.

  • Stay informed about emerging threats, technologies, and methodologies in auto theft and customer safety, adapting strategies accordingly.


Your profile

  • 10+ years of relevant experience, including progressive experience in managing and scaling multiple programs in a fast-paced environment.

  • Exceptional analytical, problem-solving, and decision-making abilities.

  • Outstanding communication skills: can present to large and senior audiences, inspire global teams, provide clear direction, and communicate results effectively.

  • Passionate about delivering best-in-class support, understanding stakeholders' needs through feedback, and balancing customer, employee, and Turo's needs in decision-making.

  • Proven track record of successful collaboration with law enforcement agencies and understanding of legal procedures and requirements.

  • Strong organizational leadership skills, with the ability to inspire and motivate high-performing teams.

  • Familiarity with the peer-to-peer marketplace model and the unique challenges it presents in terms of security and trust.


The Phoenix base salary target range for this full-time position is $145,000-$175,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees

  • Employer-paid medical, dental, and vision insurance (Country specific)

  • Retirement employer match

  • $2,000 Learning & Development stipend to invest in your professional development

  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program

  • $100 USD Monthly Turo travel credit

  • Cell phone, internet and Fringe benefit stipend

  • Paid time off to relax and recharge

  • Paid holidays, volunteer time off, and parental leave

  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities

  • Annual Turbo Week (week-long, company-wide conference)


We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

About the job

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About The Team

We are seeking an accomplished Director with a proven track record in strategic planning, leadership, and operational excellence in high-stakes environments.

In this pivotal role, you will lead our programs and teams responsible for investigating auto crime incidents, securing assets, responding effectively to incidents, and maintaining robust relations with law enforcement agencies across the United States. The ideal candidate excels in developing crime mitigation strategies, leveraging data for insights, and enhancing collaboration between internal and external partners to ensure a safe, secure, and trustworthy marketplace for our global customers.

This position is based in Phoenix, AZ and will report to our Head of Trust & Safety.

What You Will Do

  • Oversee and lead the strategic development and operational execution of Turo's investigation, incident response, and law enforcement responses initiatives

  • Direct and mentor a group of managers and professionals, establish scalability through the development of efficient and streamlined processes.

  • Ensure alignment of strategies and efforts with the international Trust & Safety group, leveraging global insights and resources.

  • initiate training and development programs to advance capabilities in investigations, including improving techniques and our knowledge base.

  • Manage the budget and vendors for the programs; evaluate and procure technology and tools to enhance capabilities and operational efficiency.

  • Prepare comprehensive reporting for senior management, detailing performance, trends, and recommendations for policy and procedural changes.

  • Stay informed about emerging threats, technologies, and methodologies in auto theft and customer safety, adapting strategies accordingly.


Your profile

  • 10+ years of relevant experience, including progressive experience in managing and scaling multiple programs in a fast-paced environment.

  • Exceptional analytical, problem-solving, and decision-making abilities.

  • Outstanding communication skills: can present to large and senior audiences, inspire global teams, provide clear direction, and communicate results effectively.

  • Passionate about delivering best-in-class support, understanding stakeholders' needs through feedback, and balancing customer, employee, and Turo's needs in decision-making.

  • Proven track record of successful collaboration with law enforcement agencies and understanding of legal procedures and requirements.

  • Strong organizational leadership skills, with the ability to inspire and motivate high-performing teams.

  • Familiarity with the peer-to-peer marketplace model and the unique challenges it presents in terms of security and trust.


The Phoenix base salary target range for this full-time position is $145,000-$175,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees

  • Employer-paid medical, dental, and vision insurance (Country specific)

  • Retirement employer match

  • $2,000 Learning & Development stipend to invest in your professional development

  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program

  • $100 USD Monthly Turo travel credit

  • Cell phone, internet and Fringe benefit stipend

  • Paid time off to relax and recharge

  • Paid holidays, volunteer time off, and parental leave

  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities

  • Annual Turbo Week (week-long, company-wide conference)


We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

About the job

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About The Team

We are seeking an accomplished Director with a proven track record in strategic planning, leadership, and operational excellence in high-stakes environments.

In this pivotal role, you will lead our programs and teams responsible for investigating auto crime incidents, securing assets, responding effectively to incidents, and maintaining robust relations with law enforcement agencies across the United States. The ideal candidate excels in developing crime mitigation strategies, leveraging data for insights, and enhancing collaboration between internal and external partners to ensure a safe, secure, and trustworthy marketplace for our global customers.

This position is based in Phoenix, AZ and will report to our Head of Trust & Safety.

What You Will Do

  • Oversee and lead the strategic development and operational execution of Turo's investigation, incident response, and law enforcement responses initiatives

  • Direct and mentor a group of managers and professionals, establish scalability through the development of efficient and streamlined processes.

  • Ensure alignment of strategies and efforts with the international Trust & Safety group, leveraging global insights and resources.

  • initiate training and development programs to advance capabilities in investigations, including improving techniques and our knowledge base.

  • Manage the budget and vendors for the programs; evaluate and procure technology and tools to enhance capabilities and operational efficiency.

  • Prepare comprehensive reporting for senior management, detailing performance, trends, and recommendations for policy and procedural changes.

  • Stay informed about emerging threats, technologies, and methodologies in auto theft and customer safety, adapting strategies accordingly.


Your profile

  • 10+ years of relevant experience, including progressive experience in managing and scaling multiple programs in a fast-paced environment.

  • Exceptional analytical, problem-solving, and decision-making abilities.

  • Outstanding communication skills: can present to large and senior audiences, inspire global teams, provide clear direction, and communicate results effectively.

  • Passionate about delivering best-in-class support, understanding stakeholders' needs through feedback, and balancing customer, employee, and Turo's needs in decision-making.

  • Proven track record of successful collaboration with law enforcement agencies and understanding of legal procedures and requirements.

  • Strong organizational leadership skills, with the ability to inspire and motivate high-performing teams.

  • Familiarity with the peer-to-peer marketplace model and the unique challenges it presents in terms of security and trust.


The Phoenix base salary target range for this full-time position is $145,000-$175,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees

  • Employer-paid medical, dental, and vision insurance (Country specific)

  • Retirement employer match

  • $2,000 Learning & Development stipend to invest in your professional development

  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program

  • $100 USD Monthly Turo travel credit

  • Cell phone, internet and Fringe benefit stipend

  • Paid time off to relax and recharge

  • Paid holidays, volunteer time off, and parental leave

  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities

  • Annual Turbo Week (week-long, company-wide conference)


We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

About Company

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by building an accessible, flexible, and scalable car sharing business from the ground up.Turo has raised $450M+ from top-tier investors, including Kleiner Perkins, Canaan Partners, August Capital, GV, Shasta Ventures, Sumitomo Corporation, and IAC. With a talented, dedicated team, Turo is changing the way people think about travel.Discover Turo at turo.com, the App Store, and Google Play, and check out our blog, Field Notes, at blog.turo.com.

Total Employees

1,651

Company 2-Year Growth

46%

Median Employee Tenure

2.3 years

Because no one goes to school
for fighting fraud.