Published on

Jan 31, 2024

Published on

Jan 31, 2024

Published on

Jan 31, 2024

Published on

Jan 31, 2024

Disputes Investigator I

Disputes Investigator I

Disputes Investigator I

Disputes Investigator I

Full-time

/

Springfield, MO

/

Hybrid

Full-time

/

Springfield, MO

/

Hybrid

Full-time

/

Springfield, MO

/

Hybrid

Full-time

/

Springfield, MO

/

Hybrid

About the job

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Requestform. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Disputes Investigator I

Are you ready to put your investigative mind to work? Then read on, this position might be the right fit for you!

We are a dynamic team of investigators passionate about the review of potential fraud, as well as other drivers for chargebacks. We review these chargebacks to assess the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for a new member of our chargeback team to help in the defense against these losses. Dispute Investigators are primarily responsible for reviewing individual disputes and making decisions based on the information available. We value multifaceted strengths and recognize the importance of individual contributions.

Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Are you experienced in research or investigation? Does the prospect of a continually growing job with multiple avenues of approach sound appealing? Are you an individual who has a detailed approach to life and a desire to continue growing and improving? If this sounds like you then the Chargeback Analyst job may be right up your alley!

What You’ll Do

  • You will assist the team in identifying fraud, providing a benefit to both the company and our customers.

  • Work independently of other analysts while still chipping into the overall goals of the team and department.

  • You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involved

  • We want someone to assist with special projects both inside and outside the queue when required

  • You will assist in the identification and reporting of bugs or issues impacting the team

  • Research transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activity

  • You May execute standard SQL database queries to retrieve data and produce standardized reports

  • May analyze or assist with the analysis of acquired data and reports to identify new fraudulent activity

  • Continue to grow in skill and understanding of current fraud trends

  • May assist with or perform special projects in a timely manner, as requested

  • Maintains or exceeds required performance standards

  • Potential outreach with customers, banks, vendors, airlines, and internal business partners to determine the best way to minimize chargeback losses

Who You Are

  • Bachelor's in related field preferred; or Equivalent related professional experience

  • You have strong communication skills, self-motivation, and results-oriented approach

  • 1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred

  • The ability to self-motivate and strive for improvement both in yourself and those around you

  • Proven customer service, organizational, and analytical skills

  • Confidence in making instinctual decisions with little or no supervision

  • Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit

The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

About the job

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Requestform. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Disputes Investigator I

Are you ready to put your investigative mind to work? Then read on, this position might be the right fit for you!

We are a dynamic team of investigators passionate about the review of potential fraud, as well as other drivers for chargebacks. We review these chargebacks to assess the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for a new member of our chargeback team to help in the defense against these losses. Dispute Investigators are primarily responsible for reviewing individual disputes and making decisions based on the information available. We value multifaceted strengths and recognize the importance of individual contributions.

Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Are you experienced in research or investigation? Does the prospect of a continually growing job with multiple avenues of approach sound appealing? Are you an individual who has a detailed approach to life and a desire to continue growing and improving? If this sounds like you then the Chargeback Analyst job may be right up your alley!

What You’ll Do

  • You will assist the team in identifying fraud, providing a benefit to both the company and our customers.

  • Work independently of other analysts while still chipping into the overall goals of the team and department.

  • You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involved

  • We want someone to assist with special projects both inside and outside the queue when required

  • You will assist in the identification and reporting of bugs or issues impacting the team

  • Research transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activity

  • You May execute standard SQL database queries to retrieve data and produce standardized reports

  • May analyze or assist with the analysis of acquired data and reports to identify new fraudulent activity

  • Continue to grow in skill and understanding of current fraud trends

  • May assist with or perform special projects in a timely manner, as requested

  • Maintains or exceeds required performance standards

  • Potential outreach with customers, banks, vendors, airlines, and internal business partners to determine the best way to minimize chargeback losses

Who You Are

  • Bachelor's in related field preferred; or Equivalent related professional experience

  • You have strong communication skills, self-motivation, and results-oriented approach

  • 1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred

  • The ability to self-motivate and strive for improvement both in yourself and those around you

  • Proven customer service, organizational, and analytical skills

  • Confidence in making instinctual decisions with little or no supervision

  • Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit

The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

About the job

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Requestform. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Disputes Investigator I

Are you ready to put your investigative mind to work? Then read on, this position might be the right fit for you!

We are a dynamic team of investigators passionate about the review of potential fraud, as well as other drivers for chargebacks. We review these chargebacks to assess the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for a new member of our chargeback team to help in the defense against these losses. Dispute Investigators are primarily responsible for reviewing individual disputes and making decisions based on the information available. We value multifaceted strengths and recognize the importance of individual contributions.

Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Are you experienced in research or investigation? Does the prospect of a continually growing job with multiple avenues of approach sound appealing? Are you an individual who has a detailed approach to life and a desire to continue growing and improving? If this sounds like you then the Chargeback Analyst job may be right up your alley!

What You’ll Do

  • You will assist the team in identifying fraud, providing a benefit to both the company and our customers.

  • Work independently of other analysts while still chipping into the overall goals of the team and department.

  • You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involved

  • We want someone to assist with special projects both inside and outside the queue when required

  • You will assist in the identification and reporting of bugs or issues impacting the team

  • Research transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activity

  • You May execute standard SQL database queries to retrieve data and produce standardized reports

  • May analyze or assist with the analysis of acquired data and reports to identify new fraudulent activity

  • Continue to grow in skill and understanding of current fraud trends

  • May assist with or perform special projects in a timely manner, as requested

  • Maintains or exceeds required performance standards

  • Potential outreach with customers, banks, vendors, airlines, and internal business partners to determine the best way to minimize chargeback losses

Who You Are

  • Bachelor's in related field preferred; or Equivalent related professional experience

  • You have strong communication skills, self-motivation, and results-oriented approach

  • 1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred

  • The ability to self-motivate and strive for improvement both in yourself and those around you

  • Proven customer service, organizational, and analytical skills

  • Confidence in making instinctual decisions with little or no supervision

  • Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit

The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

About the job

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Requestform. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Disputes Investigator I

Are you ready to put your investigative mind to work? Then read on, this position might be the right fit for you!

We are a dynamic team of investigators passionate about the review of potential fraud, as well as other drivers for chargebacks. We review these chargebacks to assess the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for a new member of our chargeback team to help in the defense against these losses. Dispute Investigators are primarily responsible for reviewing individual disputes and making decisions based on the information available. We value multifaceted strengths and recognize the importance of individual contributions.

Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Are you experienced in research or investigation? Does the prospect of a continually growing job with multiple avenues of approach sound appealing? Are you an individual who has a detailed approach to life and a desire to continue growing and improving? If this sounds like you then the Chargeback Analyst job may be right up your alley!

What You’ll Do

  • You will assist the team in identifying fraud, providing a benefit to both the company and our customers.

  • Work independently of other analysts while still chipping into the overall goals of the team and department.

  • You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involved

  • We want someone to assist with special projects both inside and outside the queue when required

  • You will assist in the identification and reporting of bugs or issues impacting the team

  • Research transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activity

  • You May execute standard SQL database queries to retrieve data and produce standardized reports

  • May analyze or assist with the analysis of acquired data and reports to identify new fraudulent activity

  • Continue to grow in skill and understanding of current fraud trends

  • May assist with or perform special projects in a timely manner, as requested

  • Maintains or exceeds required performance standards

  • Potential outreach with customers, banks, vendors, airlines, and internal business partners to determine the best way to minimize chargeback losses

Who You Are

  • Bachelor's in related field preferred; or Equivalent related professional experience

  • You have strong communication skills, self-motivation, and results-oriented approach

  • 1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred

  • The ability to self-motivate and strive for improvement both in yourself and those around you

  • Proven customer service, organizational, and analytical skills

  • Confidence in making instinctual decisions with little or no supervision

  • Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit

The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group

Springfield, MO

Visit Company Website

Expedia Group

Springfield, MO

Visit Company Website

Expedia Group

Springfield, MO

Visit Company Website

Expedia Group

Springfield, MO

Visit Company Website

About Company

At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides. We create transformative tech that enables unforgettable experiences for all travelers, everywhere. Our trusted family of brands are known and loved by millions, and we power more trips than ​anyone else.​ To learn more about our vision of a more open world through travel, visit www.expediagroup.com. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter.Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs. If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links:Expedia: https://www.expedia.com/helpcenterHotels.com: https://service.hotels.com/en-us/Vrbo: https://help.vrbo.com/For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp

Total Employees

22,914

Company 2-Year Growth

17%

Median Employee Tenure

4 years