Published on

Feb 10, 2024

Published on

Feb 10, 2024

Published on

Feb 10, 2024

Published on

Feb 10, 2024

E-Commerce Fraud Prevention Lead

E-Commerce Fraud Prevention Lead

E-Commerce Fraud Prevention Lead

E-Commerce Fraud Prevention Lead

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

About the job

About Rare Carat


At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.


In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.


About the role


The role of E-commerce Fraud Lead is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way.


Essential Duties & Responsibilities:


  • Complete order screening accurately and in a timely manner.

  • Identifying valid or fraudulent transactions.

  • Contacting customers via telephone to verify purchases. The position does require regular inbound and outbound customer interaction via phone.

  • Identify and communicate potential process improvements in the fraud processes as needed.

  • Identify fraud patterns and communicate across the team and to management.

  • Monitoring voicemail, e-mail, messages, and related information for support inquiries.

  • Maintain effective working relationships across internal and external departments, as necessary.


Requirements:


  • At least one year of e-commerce fraud experience required

  • Including but not limited to experience in e-commerce, online payments, credit card processing, fraud screening, online investigations, and chargeback resolution.

  • Must have strong written and verbal communication skills, typing ability, and professional telephone manners.

  • Must be detail-oriented with strong analytical and organizational skills.

  • Extremely proactive and naturally inquisitive.

  • Ability to understand multiple systems and processes.

  • Ability to work effectively in a fast-paced, rapidly changing environment, while managing responsibilities and meeting deadlines.

  • Ability to work independently with little supervision.

  • Must be reliable, punctual, and have outstanding attendance.

  • Must have a reliable internet connection and a personal computer or laptop

  • Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays. Note: Shifts may change due to business needs.

  • A bachelor’s degree or equivalent experience is strongly preferred.

About the job

About Rare Carat


At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.


In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.


About the role


The role of E-commerce Fraud Lead is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way.


Essential Duties & Responsibilities:


  • Complete order screening accurately and in a timely manner.

  • Identifying valid or fraudulent transactions.

  • Contacting customers via telephone to verify purchases. The position does require regular inbound and outbound customer interaction via phone.

  • Identify and communicate potential process improvements in the fraud processes as needed.

  • Identify fraud patterns and communicate across the team and to management.

  • Monitoring voicemail, e-mail, messages, and related information for support inquiries.

  • Maintain effective working relationships across internal and external departments, as necessary.


Requirements:


  • At least one year of e-commerce fraud experience required

  • Including but not limited to experience in e-commerce, online payments, credit card processing, fraud screening, online investigations, and chargeback resolution.

  • Must have strong written and verbal communication skills, typing ability, and professional telephone manners.

  • Must be detail-oriented with strong analytical and organizational skills.

  • Extremely proactive and naturally inquisitive.

  • Ability to understand multiple systems and processes.

  • Ability to work effectively in a fast-paced, rapidly changing environment, while managing responsibilities and meeting deadlines.

  • Ability to work independently with little supervision.

  • Must be reliable, punctual, and have outstanding attendance.

  • Must have a reliable internet connection and a personal computer or laptop

  • Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays. Note: Shifts may change due to business needs.

  • A bachelor’s degree or equivalent experience is strongly preferred.

About the job

About Rare Carat


At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.


In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.


About the role


The role of E-commerce Fraud Lead is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way.


Essential Duties & Responsibilities:


  • Complete order screening accurately and in a timely manner.

  • Identifying valid or fraudulent transactions.

  • Contacting customers via telephone to verify purchases. The position does require regular inbound and outbound customer interaction via phone.

  • Identify and communicate potential process improvements in the fraud processes as needed.

  • Identify fraud patterns and communicate across the team and to management.

  • Monitoring voicemail, e-mail, messages, and related information for support inquiries.

  • Maintain effective working relationships across internal and external departments, as necessary.


Requirements:


  • At least one year of e-commerce fraud experience required

  • Including but not limited to experience in e-commerce, online payments, credit card processing, fraud screening, online investigations, and chargeback resolution.

  • Must have strong written and verbal communication skills, typing ability, and professional telephone manners.

  • Must be detail-oriented with strong analytical and organizational skills.

  • Extremely proactive and naturally inquisitive.

  • Ability to understand multiple systems and processes.

  • Ability to work effectively in a fast-paced, rapidly changing environment, while managing responsibilities and meeting deadlines.

  • Ability to work independently with little supervision.

  • Must be reliable, punctual, and have outstanding attendance.

  • Must have a reliable internet connection and a personal computer or laptop

  • Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays. Note: Shifts may change due to business needs.

  • A bachelor’s degree or equivalent experience is strongly preferred.

About the job

About Rare Carat


At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.


In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.


About the role


The role of E-commerce Fraud Lead is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way.


Essential Duties & Responsibilities:


  • Complete order screening accurately and in a timely manner.

  • Identifying valid or fraudulent transactions.

  • Contacting customers via telephone to verify purchases. The position does require regular inbound and outbound customer interaction via phone.

  • Identify and communicate potential process improvements in the fraud processes as needed.

  • Identify fraud patterns and communicate across the team and to management.

  • Monitoring voicemail, e-mail, messages, and related information for support inquiries.

  • Maintain effective working relationships across internal and external departments, as necessary.


Requirements:


  • At least one year of e-commerce fraud experience required

  • Including but not limited to experience in e-commerce, online payments, credit card processing, fraud screening, online investigations, and chargeback resolution.

  • Must have strong written and verbal communication skills, typing ability, and professional telephone manners.

  • Must be detail-oriented with strong analytical and organizational skills.

  • Extremely proactive and naturally inquisitive.

  • Ability to understand multiple systems and processes.

  • Ability to work effectively in a fast-paced, rapidly changing environment, while managing responsibilities and meeting deadlines.

  • Ability to work independently with little supervision.

  • Must be reliable, punctual, and have outstanding attendance.

  • Must have a reliable internet connection and a personal computer or laptop

  • Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays. Note: Shifts may change due to business needs.

  • A bachelor’s degree or equivalent experience is strongly preferred.

About Company

In just 5 years, Rare Carat has grown to be America's #1 marketplace for diamonds, and was called the “Secret to Buying A Diamond” by the New York Times.RareCarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.Launched in 2016 in Forbes as “Kayak” for diamonds, the company now connects buyers with wholesalers around the world. Rare Carat has been featured in the New York Times, TechCrunch, NPR, USA Today, and CNBC.The marketplace is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head.

Total Employees

92

Company 2-Year Growth

96%

Median Employee Tenure

1.5 years