Published on

Jun 19, 2024

Published on

Jun 19, 2024

Published on

Jun 19, 2024

Published on

Jun 19, 2024

FRAUD ANALYST

FRAUD ANALYST

FRAUD ANALYST

FRAUD ANALYST

Full-time

/

Atlanta, GA

/

On-site

Full-time

/

Atlanta, GA

/

On-site

Full-time

/

Atlanta, GA

/

On-site

Full-time

/

Atlanta, GA

/

On-site

About the job

Req118261

Position Purpose

This position will be responsible for credit card fraud prevention activities for in-store and ecommerce sales. Core responsibilities will include monitoring and designing countermeasures to fraud trends, working with internal partners to understand chargeback trends. Additional responsibilities will include performing order and customer verification for transactions deemed high-risk and responding to customer and store inquiries related to fraud prevention activities and assisting with investigations and ad hoc requests.

Major Tasks, Responsibilities & Key Accountabilities

30% - Regular review of transaction to identify fraud trends and new fraud rules and/or fraud screening strategies.

30% - Regular review and monitoring of existing fraud rules and collaboration with Fraud Data Analysts and Fraud Managers to modify and update rules

20% - Work with customers and offshore fraud teams via phone and email on escalated orders and customer issues

10% - Work independently or with colleagues to build ad-hoc reporting and presentations of current and past fraud trend activity.

10%- Working cross-functionally with the Asset Protection, Pro, Store Operations and HD.com teams to investigate fraud cases, compromised Home Depot accounts

Nature And Scope

This position reports to the Payments Fraud Manager

This position has no direct reports.

Environment

Environmental Job Requirements:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel

No travel is required for this position

Additional Environmental Job Requirements

**SHIFT SCHEDULE**

Wednesday - Saturday, 7am to 6pm shift (4 days/week of 10 hours work with a hour lunch)

Standard Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Minimum Qualifications

Intermediate level Excel (Pivot tables, COUNTIF/SUMIF, etc)

Education Required

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years Of Relevant Work Experience

0-2 years

Certifications & Licenses

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

Experience in building fraud rules and identifying fraud trends

Strong analytical mind-set with ability to detect trends and data anomalies.

Experience in SQL and BI tools (Tableau, PowerBI, Redshift, etc.)

Knowledge, Skills, Abilities And Competencies

Strong verbal and written communication skills; including customer service and interpersonal skills

Strong analytical skills and problem solving skills

Detailed oriented with an ability to think logically and reasonably

About the job

Req118261

Position Purpose

This position will be responsible for credit card fraud prevention activities for in-store and ecommerce sales. Core responsibilities will include monitoring and designing countermeasures to fraud trends, working with internal partners to understand chargeback trends. Additional responsibilities will include performing order and customer verification for transactions deemed high-risk and responding to customer and store inquiries related to fraud prevention activities and assisting with investigations and ad hoc requests.

Major Tasks, Responsibilities & Key Accountabilities

30% - Regular review of transaction to identify fraud trends and new fraud rules and/or fraud screening strategies.

30% - Regular review and monitoring of existing fraud rules and collaboration with Fraud Data Analysts and Fraud Managers to modify and update rules

20% - Work with customers and offshore fraud teams via phone and email on escalated orders and customer issues

10% - Work independently or with colleagues to build ad-hoc reporting and presentations of current and past fraud trend activity.

10%- Working cross-functionally with the Asset Protection, Pro, Store Operations and HD.com teams to investigate fraud cases, compromised Home Depot accounts

Nature And Scope

This position reports to the Payments Fraud Manager

This position has no direct reports.

Environment

Environmental Job Requirements:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel

No travel is required for this position

Additional Environmental Job Requirements

**SHIFT SCHEDULE**

Wednesday - Saturday, 7am to 6pm shift (4 days/week of 10 hours work with a hour lunch)

Standard Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Minimum Qualifications

Intermediate level Excel (Pivot tables, COUNTIF/SUMIF, etc)

Education Required

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years Of Relevant Work Experience

0-2 years

Certifications & Licenses

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

Experience in building fraud rules and identifying fraud trends

Strong analytical mind-set with ability to detect trends and data anomalies.

Experience in SQL and BI tools (Tableau, PowerBI, Redshift, etc.)

Knowledge, Skills, Abilities And Competencies

Strong verbal and written communication skills; including customer service and interpersonal skills

Strong analytical skills and problem solving skills

Detailed oriented with an ability to think logically and reasonably

About the job

Req118261

Position Purpose

This position will be responsible for credit card fraud prevention activities for in-store and ecommerce sales. Core responsibilities will include monitoring and designing countermeasures to fraud trends, working with internal partners to understand chargeback trends. Additional responsibilities will include performing order and customer verification for transactions deemed high-risk and responding to customer and store inquiries related to fraud prevention activities and assisting with investigations and ad hoc requests.

Major Tasks, Responsibilities & Key Accountabilities

30% - Regular review of transaction to identify fraud trends and new fraud rules and/or fraud screening strategies.

30% - Regular review and monitoring of existing fraud rules and collaboration with Fraud Data Analysts and Fraud Managers to modify and update rules

20% - Work with customers and offshore fraud teams via phone and email on escalated orders and customer issues

10% - Work independently or with colleagues to build ad-hoc reporting and presentations of current and past fraud trend activity.

10%- Working cross-functionally with the Asset Protection, Pro, Store Operations and HD.com teams to investigate fraud cases, compromised Home Depot accounts

Nature And Scope

This position reports to the Payments Fraud Manager

This position has no direct reports.

Environment

Environmental Job Requirements:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel

No travel is required for this position

Additional Environmental Job Requirements

**SHIFT SCHEDULE**

Wednesday - Saturday, 7am to 6pm shift (4 days/week of 10 hours work with a hour lunch)

Standard Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Minimum Qualifications

Intermediate level Excel (Pivot tables, COUNTIF/SUMIF, etc)

Education Required

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years Of Relevant Work Experience

0-2 years

Certifications & Licenses

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

Experience in building fraud rules and identifying fraud trends

Strong analytical mind-set with ability to detect trends and data anomalies.

Experience in SQL and BI tools (Tableau, PowerBI, Redshift, etc.)

Knowledge, Skills, Abilities And Competencies

Strong verbal and written communication skills; including customer service and interpersonal skills

Strong analytical skills and problem solving skills

Detailed oriented with an ability to think logically and reasonably

About the job

Req118261

Position Purpose

This position will be responsible for credit card fraud prevention activities for in-store and ecommerce sales. Core responsibilities will include monitoring and designing countermeasures to fraud trends, working with internal partners to understand chargeback trends. Additional responsibilities will include performing order and customer verification for transactions deemed high-risk and responding to customer and store inquiries related to fraud prevention activities and assisting with investigations and ad hoc requests.

Major Tasks, Responsibilities & Key Accountabilities

30% - Regular review of transaction to identify fraud trends and new fraud rules and/or fraud screening strategies.

30% - Regular review and monitoring of existing fraud rules and collaboration with Fraud Data Analysts and Fraud Managers to modify and update rules

20% - Work with customers and offshore fraud teams via phone and email on escalated orders and customer issues

10% - Work independently or with colleagues to build ad-hoc reporting and presentations of current and past fraud trend activity.

10%- Working cross-functionally with the Asset Protection, Pro, Store Operations and HD.com teams to investigate fraud cases, compromised Home Depot accounts

Nature And Scope

This position reports to the Payments Fraud Manager

This position has no direct reports.

Environment

Environmental Job Requirements:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel

No travel is required for this position

Additional Environmental Job Requirements

**SHIFT SCHEDULE**

Wednesday - Saturday, 7am to 6pm shift (4 days/week of 10 hours work with a hour lunch)

Standard Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Minimum Qualifications

Intermediate level Excel (Pivot tables, COUNTIF/SUMIF, etc)

Education Required

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years Of Relevant Work Experience

0-2 years

Certifications & Licenses

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

Experience in building fraud rules and identifying fraud trends

Strong analytical mind-set with ability to detect trends and data anomalies.

Experience in SQL and BI tools (Tableau, PowerBI, Redshift, etc.)

Knowledge, Skills, Abilities And Competencies

Strong verbal and written communication skills; including customer service and interpersonal skills

Strong analytical skills and problem solving skills

Detailed oriented with an ability to think logically and reasonably

About Company

The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals.We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. All of our associates have one thing in mind — helping our customers build and improve their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.

Total Employees

153,077

Company 2-Year Growth

0%

Median Employee Tenure

3.6 years

Because no one goes to school
for fighting fraud.