Published on

Jan 28, 2024

Published on

Jan 28, 2024

Published on

Jan 28, 2024

Published on

Jan 28, 2024

Fraud & Identity Specialist

Fraud & Identity Specialist

Fraud & Identity Specialist

Fraud & Identity Specialist

Contract

/

United States

/

Remote

Contract

/

United States

/

Remote

Contract

/

United States

/

Remote

Contract

/

United States

/

Remote

About the job

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.

This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.

Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

About The Job

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities

  • Maintain a queue of inbound customer appeals with time management and prioritization skills

  • Recognize and present opportunities to improve and drive tasks to full resolution

  • Complete live/ historical data reviews with a detail-oriented approach

  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

About You

MINIMUM QUALIFICATIONS


  • 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record

  • Strong verbal and written communication skills

  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

  • Ability to make critical and sensitive issues quickly in a fast paced environment

  • Operate within a high degree of confidentiality

  • Weekends or holiday availability

Preferred Qualifications

  • Familiarity with ZenDesk or similar (preferred)

  • Proficient in Excel/ Google Sheets

  • Understanding of the gig economy



Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$23—$23 USD

WA

$23—$23 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$23—$23 USD

All other states

$23—$23 USD

About the job

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.

This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.

Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

About The Job

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities

  • Maintain a queue of inbound customer appeals with time management and prioritization skills

  • Recognize and present opportunities to improve and drive tasks to full resolution

  • Complete live/ historical data reviews with a detail-oriented approach

  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

About You

MINIMUM QUALIFICATIONS


  • 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record

  • Strong verbal and written communication skills

  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

  • Ability to make critical and sensitive issues quickly in a fast paced environment

  • Operate within a high degree of confidentiality

  • Weekends or holiday availability

Preferred Qualifications

  • Familiarity with ZenDesk or similar (preferred)

  • Proficient in Excel/ Google Sheets

  • Understanding of the gig economy



Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$23—$23 USD

WA

$23—$23 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$23—$23 USD

All other states

$23—$23 USD

About the job

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.

This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.

Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

About The Job

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities

  • Maintain a queue of inbound customer appeals with time management and prioritization skills

  • Recognize and present opportunities to improve and drive tasks to full resolution

  • Complete live/ historical data reviews with a detail-oriented approach

  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

About You

MINIMUM QUALIFICATIONS


  • 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record

  • Strong verbal and written communication skills

  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

  • Ability to make critical and sensitive issues quickly in a fast paced environment

  • Operate within a high degree of confidentiality

  • Weekends or holiday availability

Preferred Qualifications

  • Familiarity with ZenDesk or similar (preferred)

  • Proficient in Excel/ Google Sheets

  • Understanding of the gig economy



Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$23—$23 USD

WA

$23—$23 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$23—$23 USD

All other states

$23—$23 USD

About the job

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.

This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.

Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

About The Job

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities

  • Maintain a queue of inbound customer appeals with time management and prioritization skills

  • Recognize and present opportunities to improve and drive tasks to full resolution

  • Complete live/ historical data reviews with a detail-oriented approach

  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

About You

MINIMUM QUALIFICATIONS


  • 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record

  • Strong verbal and written communication skills

  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions

  • Ability to make critical and sensitive issues quickly in a fast paced environment

  • Operate within a high degree of confidentiality

  • Weekends or holiday availability

Preferred Qualifications

  • Familiarity with ZenDesk or similar (preferred)

  • Proficient in Excel/ Google Sheets

  • Understanding of the gig economy



Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$23—$23 USD

WA

$23—$23 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$23—$23 USD

All other states

$23—$23 USD

About Company

Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,200 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 80,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company, and to start shopping, visit www.instacart.com.

Total Employees

19,049

Company 2-Year Growth

13%

Median Employee Tenure

2.8 years