Published on

Mar 22, 2024

Published on

Mar 22, 2024

Published on

Mar 22, 2024

Published on

Mar 22, 2024

Fraud Analyst - Accertify Risk Services

Fraud Analyst - Accertify Risk Services

Fraud Analyst - Accertify Risk Services

Fraud Analyst - Accertify Risk Services

Full-time

/

Madrid, Spain

/

Hybrid

Full-time

/

Madrid, Spain

/

Hybrid

Full-time

/

Madrid, Spain

/

Hybrid

Full-time

/

Madrid, Spain

/

Hybrid

About the job

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust and a career you can trust.

We are proud to be #TeamAccertify.

Accertify is growing, and we are looking to add a Fraud Analyst to our global fraud-fighting team.

How will you make an impact in this role?

Fraud Analyst, Accertify Strategic Risk Services

Accertify is a leading provider of digital identity, fraud prevention, and chargeback management solutions to merchant customers worldwide. Accertify’s suite of products and services helps e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. Our Fraud Analysts help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high risk e-commerce transactions for Clients across all industries. If you’re interested in working on a top performing fraud team, then this is the job for you! Strategic Risk Services started as a team of 8 in 2009 and has quickly grown to a team of 150+. Our growth is due to overwhelming commitment to meet and exceed Client expectations.

Essential Duties and Responsibilities:


  • Works well with a team of industry experts to monitor real-time fraud decisioning software

  • Independently resolves problems that require in depth investigation and/or research

  • Constantly communicates fraud trends and shares best practices with peers and leaders

  • Performs manual review of queued transactions to determine likelihood of fraud

  • Develops Client specific expertise to further support a model-first vision

  • Maintains professional persistence when reviewing transactions or speaking with customers

  • Thoroughly researches transaction risk utilizing both new and existing tools

  • Ability to deal with incoming calls from customers and clients

  • Prioritizes work to meet and exceed deadlines

  • Reports platform issues as they arise and proactively identifies potential impacts to Clients

  • Utilizes fraud platform features to build upon initial familiarity with Client risk profiles


Minimum Qualifications:

  • Strong desire to build a career in the fraud industry (no previous experience in fraud required)

  • Fluency in English

  • Availability to work rotating shifts. Morning, afternoon and evening shifts; including non-business hours, weekends and holidays

  • Fine-tuned organizational, analytical, and critical thinking skills

  • Exceptional problem-solving skills

  • Display confidence in making decisions independently

  • Ability to work in a fast paced, ever changing environment

  • Strong internet research skills with the ability to navigate multiple systems at once

  • Experience and/or strong working knowledge of Microsoft Office Suite


Preferred Qualifications:

  • University degree

  • Fluency other EU languages

  • Previous e-commerce fraud prevention/investigation experience


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

About the job

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust and a career you can trust.

We are proud to be #TeamAccertify.

Accertify is growing, and we are looking to add a Fraud Analyst to our global fraud-fighting team.

How will you make an impact in this role?

Fraud Analyst, Accertify Strategic Risk Services

Accertify is a leading provider of digital identity, fraud prevention, and chargeback management solutions to merchant customers worldwide. Accertify’s suite of products and services helps e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. Our Fraud Analysts help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high risk e-commerce transactions for Clients across all industries. If you’re interested in working on a top performing fraud team, then this is the job for you! Strategic Risk Services started as a team of 8 in 2009 and has quickly grown to a team of 150+. Our growth is due to overwhelming commitment to meet and exceed Client expectations.

Essential Duties and Responsibilities:


  • Works well with a team of industry experts to monitor real-time fraud decisioning software

  • Independently resolves problems that require in depth investigation and/or research

  • Constantly communicates fraud trends and shares best practices with peers and leaders

  • Performs manual review of queued transactions to determine likelihood of fraud

  • Develops Client specific expertise to further support a model-first vision

  • Maintains professional persistence when reviewing transactions or speaking with customers

  • Thoroughly researches transaction risk utilizing both new and existing tools

  • Ability to deal with incoming calls from customers and clients

  • Prioritizes work to meet and exceed deadlines

  • Reports platform issues as they arise and proactively identifies potential impacts to Clients

  • Utilizes fraud platform features to build upon initial familiarity with Client risk profiles


Minimum Qualifications:

  • Strong desire to build a career in the fraud industry (no previous experience in fraud required)

  • Fluency in English

  • Availability to work rotating shifts. Morning, afternoon and evening shifts; including non-business hours, weekends and holidays

  • Fine-tuned organizational, analytical, and critical thinking skills

  • Exceptional problem-solving skills

  • Display confidence in making decisions independently

  • Ability to work in a fast paced, ever changing environment

  • Strong internet research skills with the ability to navigate multiple systems at once

  • Experience and/or strong working knowledge of Microsoft Office Suite


Preferred Qualifications:

  • University degree

  • Fluency other EU languages

  • Previous e-commerce fraud prevention/investigation experience


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

About the job

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust and a career you can trust.

We are proud to be #TeamAccertify.

Accertify is growing, and we are looking to add a Fraud Analyst to our global fraud-fighting team.

How will you make an impact in this role?

Fraud Analyst, Accertify Strategic Risk Services

Accertify is a leading provider of digital identity, fraud prevention, and chargeback management solutions to merchant customers worldwide. Accertify’s suite of products and services helps e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. Our Fraud Analysts help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high risk e-commerce transactions for Clients across all industries. If you’re interested in working on a top performing fraud team, then this is the job for you! Strategic Risk Services started as a team of 8 in 2009 and has quickly grown to a team of 150+. Our growth is due to overwhelming commitment to meet and exceed Client expectations.

Essential Duties and Responsibilities:


  • Works well with a team of industry experts to monitor real-time fraud decisioning software

  • Independently resolves problems that require in depth investigation and/or research

  • Constantly communicates fraud trends and shares best practices with peers and leaders

  • Performs manual review of queued transactions to determine likelihood of fraud

  • Develops Client specific expertise to further support a model-first vision

  • Maintains professional persistence when reviewing transactions or speaking with customers

  • Thoroughly researches transaction risk utilizing both new and existing tools

  • Ability to deal with incoming calls from customers and clients

  • Prioritizes work to meet and exceed deadlines

  • Reports platform issues as they arise and proactively identifies potential impacts to Clients

  • Utilizes fraud platform features to build upon initial familiarity with Client risk profiles


Minimum Qualifications:

  • Strong desire to build a career in the fraud industry (no previous experience in fraud required)

  • Fluency in English

  • Availability to work rotating shifts. Morning, afternoon and evening shifts; including non-business hours, weekends and holidays

  • Fine-tuned organizational, analytical, and critical thinking skills

  • Exceptional problem-solving skills

  • Display confidence in making decisions independently

  • Ability to work in a fast paced, ever changing environment

  • Strong internet research skills with the ability to navigate multiple systems at once

  • Experience and/or strong working knowledge of Microsoft Office Suite


Preferred Qualifications:

  • University degree

  • Fluency other EU languages

  • Previous e-commerce fraud prevention/investigation experience


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

About the job

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust and a career you can trust.

We are proud to be #TeamAccertify.

Accertify is growing, and we are looking to add a Fraud Analyst to our global fraud-fighting team.

How will you make an impact in this role?

Fraud Analyst, Accertify Strategic Risk Services

Accertify is a leading provider of digital identity, fraud prevention, and chargeback management solutions to merchant customers worldwide. Accertify’s suite of products and services helps e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. Our Fraud Analysts help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high risk e-commerce transactions for Clients across all industries. If you’re interested in working on a top performing fraud team, then this is the job for you! Strategic Risk Services started as a team of 8 in 2009 and has quickly grown to a team of 150+. Our growth is due to overwhelming commitment to meet and exceed Client expectations.

Essential Duties and Responsibilities:


  • Works well with a team of industry experts to monitor real-time fraud decisioning software

  • Independently resolves problems that require in depth investigation and/or research

  • Constantly communicates fraud trends and shares best practices with peers and leaders

  • Performs manual review of queued transactions to determine likelihood of fraud

  • Develops Client specific expertise to further support a model-first vision

  • Maintains professional persistence when reviewing transactions or speaking with customers

  • Thoroughly researches transaction risk utilizing both new and existing tools

  • Ability to deal with incoming calls from customers and clients

  • Prioritizes work to meet and exceed deadlines

  • Reports platform issues as they arise and proactively identifies potential impacts to Clients

  • Utilizes fraud platform features to build upon initial familiarity with Client risk profiles


Minimum Qualifications:

  • Strong desire to build a career in the fraud industry (no previous experience in fraud required)

  • Fluency in English

  • Availability to work rotating shifts. Morning, afternoon and evening shifts; including non-business hours, weekends and holidays

  • Fine-tuned organizational, analytical, and critical thinking skills

  • Exceptional problem-solving skills

  • Display confidence in making decisions independently

  • Ability to work in a fast paced, ever changing environment

  • Strong internet research skills with the ability to navigate multiple systems at once

  • Experience and/or strong working knowledge of Microsoft Office Suite


Preferred Qualifications:

  • University degree

  • Fluency other EU languages

  • Previous e-commerce fraud prevention/investigation experience


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

American Express

Madrid, Spain

Visit Company Website

American Express

Madrid, Spain

Visit Company Website

American Express

Madrid, Spain

Visit Company Website

American Express

Madrid, Spain

Visit Company Website

About Company

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Check out the recent awards we’re proud of: • Human Rights Campaign Corporate Equality Index Score of 100% - 2021• FORTUNE 100 Best Companies to Work For - 2021• FORTUNE 100 Best Companies to Work For - 2020• FORTUNE World’s Most Admired Companies - 2020• FORTUNE 100 Best Workplaces for Women – 2020• FORTUNE 100 Best Workplaces for Diversity - 2019 Learn more about us at: https://www.americanexpress.com/careershttps://www.americanexpress.com/https://www.facebook.com/AmericanExpressUShttps://www.instagram.com/americanexpress/https://twitter.com/americanexpresshttps://www.youtube.com/user/AmericanExpressSee our community guidelines at: https://about.americanexpress.com/Community-Guidelines/If you have a customer service issue or question, please visit www.americanexpress.com/contactus

Total Employees

76,298

Company 2-Year Growth

16%

Median Employee Tenure

4.7 years

Because no one goes to school
for fighting fraud.