Published on

Apr 29, 2024

Published on

Apr 29, 2024

Published on

Apr 29, 2024

Published on

Apr 29, 2024

Fraud Analyst

Fraud Analyst

Fraud Analyst

Fraud Analyst

Full-time

/

Kuala Lumpur, Malaysia

/

On-site

Full-time

/

Kuala Lumpur, Malaysia

/

On-site

Full-time

/

Kuala Lumpur, Malaysia

/

On-site

Full-time

/

Kuala Lumpur, Malaysia

/

On-site

About the job

Job Description

Role Summary

This position’s primary responsibility is reviewing queued transactions and decision them based on risk rules and good judgment by utilizing various fraud tools to gather, analyze, and interpret data from several sources including authorizations, financial data, third-party data providers, and online methods.

This role is the first point of contact for inbound customer contact (phone or email) in the Digital Fraud Department and is focused on ensuring that every customer is treated with respect, integrity, and professionalism. It requires a person who can roll up their sleeves and make things happen, has strong “Card not present” (CNP) and ACH risk experience in eCommerce / eCommerce environments, and/or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile). Relies on instructions and pre-established guidelines to perform the functions of the job.

Job Responsibilities:

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications:

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

Responsibilities

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

About the job

Job Description

Role Summary

This position’s primary responsibility is reviewing queued transactions and decision them based on risk rules and good judgment by utilizing various fraud tools to gather, analyze, and interpret data from several sources including authorizations, financial data, third-party data providers, and online methods.

This role is the first point of contact for inbound customer contact (phone or email) in the Digital Fraud Department and is focused on ensuring that every customer is treated with respect, integrity, and professionalism. It requires a person who can roll up their sleeves and make things happen, has strong “Card not present” (CNP) and ACH risk experience in eCommerce / eCommerce environments, and/or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile). Relies on instructions and pre-established guidelines to perform the functions of the job.

Job Responsibilities:

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications:

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

Responsibilities

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

About the job

Job Description

Role Summary

This position’s primary responsibility is reviewing queued transactions and decision them based on risk rules and good judgment by utilizing various fraud tools to gather, analyze, and interpret data from several sources including authorizations, financial data, third-party data providers, and online methods.

This role is the first point of contact for inbound customer contact (phone or email) in the Digital Fraud Department and is focused on ensuring that every customer is treated with respect, integrity, and professionalism. It requires a person who can roll up their sleeves and make things happen, has strong “Card not present” (CNP) and ACH risk experience in eCommerce / eCommerce environments, and/or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile). Relies on instructions and pre-established guidelines to perform the functions of the job.

Job Responsibilities:

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications:

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

Responsibilities

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

About the job

Job Description

Role Summary

This position’s primary responsibility is reviewing queued transactions and decision them based on risk rules and good judgment by utilizing various fraud tools to gather, analyze, and interpret data from several sources including authorizations, financial data, third-party data providers, and online methods.

This role is the first point of contact for inbound customer contact (phone or email) in the Digital Fraud Department and is focused on ensuring that every customer is treated with respect, integrity, and professionalism. It requires a person who can roll up their sleeves and make things happen, has strong “Card not present” (CNP) and ACH risk experience in eCommerce / eCommerce environments, and/or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile). Relies on instructions and pre-established guidelines to perform the functions of the job.

Job Responsibilities:

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications:

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

Responsibilities

Review independently queued transactions and decision them based on risk rules and good judgement. Conduct extensive research to identify valid or fraudulent transactions.Must possess a high level of customer service with internal and external customers which includes answering incoming calls.High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.Call or request documentation via email to verify a customer’s identity.Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this for further review.Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to Management.Perform other duties as assigned.

Qualifications

Associate degree required (Bachelor’s a plus) or work-related experience.A degree in the Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.Must have the ability to handle incoming customer calls in a timely manner.Excellent verbal and written communication skills.Ability to multitask and prioritize deliverables.Solid analytical, interpretive, and problem-solving skillsKnowledge of Zendesk, Cisco Telephony System, or other CRM platforms is a plus.Ability to manage parallel tasks and accurately document resolutions.Must be able to meet strict deadlines.Must possess strong internet research skills along with the ability to navigate multiple systems at once.Strong understanding of customer needsStrong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.Willingness to be an integral part of a highly functional team.Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and OutlookMust be able to work weekends and holidays (and possibly occasional evenings) when needed.Must have excellent verbal and written English skills.

Ria Money Transfer

Kuala Lumpur, Malaysia

Visit Company Website

Ria Money Transfer

Kuala Lumpur, Malaysia

Visit Company Website

Ria Money Transfer

Kuala Lumpur, Malaysia

Visit Company Website

Ria Money Transfer

Kuala Lumpur, Malaysia

Visit Company Website

About Company

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. The company is steadfast in its commitment to serve its customers and the communities in which they live, opening ways for a better everyday life.Founded in 1987, the company has grown from a single storefront in New York City, to become one of the largest money transfer companies worldwide, with more than 490,000 locations and presence in 160+ countries around the world. Social Media Disclosure: Ria Money Transfer is a service of Continental Exchange Solutions, Inc., NMLS ID 920968. License status can be viewed at www.nmlsconsumeraccess.org. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Continental Exchange Solutions, Inc., NMLS ID 920968 at 1100 North Eutaw Street, Ste. 611, Baltimore, MD 21201, phone 888-784-0136.

Total Employees

3,470

Company 2-Year Growth

0%

Median Employee Tenure

3.1 years

Because no one goes to school
for fighting fraud.