Published on

Jun 10, 2024

Published on

Jun 10, 2024

Published on

Jun 10, 2024

Published on

Jun 10, 2024

Fraud Analyst

Fraud Analyst

Fraud Analyst

Fraud Analyst

Full-time

/

Baltimore, MD

/

Hybrid

Full-time

/

Baltimore, MD

/

Hybrid

Full-time

/

Baltimore, MD

/

Hybrid

Full-time

/

Baltimore, MD

/

Hybrid

About the job

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Digital Fraud Analyst plays a critical role in identifying and deterring card not present fraud. This role is responsible for decisions on online orders placed on UA.com and UA.ca, and to protect the business from fraud and unauthorized transactions.

Your Impact

Review, analyze, and decision on orders that are flagged for manual review using company fraud management system “Accertify” and other data validation toolsManage fraud review queue volume and complete detailed reviews in a timely and efficient manner Contact customers to validate purchase when necessaryAnalyze and identify links between fraudulent transactions to identify and stop fraud ringsMaintain detailed order notes to include steps performed to support resolution of orderProvide support to customer service leadership team on fraud related inquiries and customer escalationsIdentify training opportunities within customer service that impact fraudSupport Retail UA Protect, Investigations, and DH teams on cross-functional investigationsRepresent Fraud Operations with integrity and professionalismAssist with onboarding, training, and mentoring temporary seasonal fraud analystsProtect the business from non-traditional card not present fraud including but not limited to claims abuse, refund fraud, and affiliate fraudBe willing to take on additional tasks such as special projects, other duties assigned by Manager

Qualifications

Bachelor’s degree or at least two (2) years of experience in e-Commerce fraud, payments, or customer service industryWorking knowledge of Accertify or other fraud decisioning platforms is a plusMust be able to work in a fast-paced, highly collaborative, ever-changing environment Strong internet research skills with the ability to navigate multiple systems at once Must have strong analytical skills and have confidence in making decisions independently Fine-tuned organizational and critical thinking skillsProficient with Microsoft Office applications (Word, Excel, PowerPoint)Ability to work a flexible schedule to accommodate business needs, including weekends and holidays

Workplace Location

Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MDReturn to Work Designation: Three (3) days week in-office, the remainder of work week remote

Relocation

No relocation provided

Base Compensation

$22.22 - $30.55 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local communityUnder Armour Merchandise DiscountsCompetitive 401(k) plan matchingMaternity and Parental Leave for eligible and FMLA-eligible teammatesHealth & fitness benefits, discounts, and resources - We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.

About the job

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Digital Fraud Analyst plays a critical role in identifying and deterring card not present fraud. This role is responsible for decisions on online orders placed on UA.com and UA.ca, and to protect the business from fraud and unauthorized transactions.

Your Impact

Review, analyze, and decision on orders that are flagged for manual review using company fraud management system “Accertify” and other data validation toolsManage fraud review queue volume and complete detailed reviews in a timely and efficient manner Contact customers to validate purchase when necessaryAnalyze and identify links between fraudulent transactions to identify and stop fraud ringsMaintain detailed order notes to include steps performed to support resolution of orderProvide support to customer service leadership team on fraud related inquiries and customer escalationsIdentify training opportunities within customer service that impact fraudSupport Retail UA Protect, Investigations, and DH teams on cross-functional investigationsRepresent Fraud Operations with integrity and professionalismAssist with onboarding, training, and mentoring temporary seasonal fraud analystsProtect the business from non-traditional card not present fraud including but not limited to claims abuse, refund fraud, and affiliate fraudBe willing to take on additional tasks such as special projects, other duties assigned by Manager

Qualifications

Bachelor’s degree or at least two (2) years of experience in e-Commerce fraud, payments, or customer service industryWorking knowledge of Accertify or other fraud decisioning platforms is a plusMust be able to work in a fast-paced, highly collaborative, ever-changing environment Strong internet research skills with the ability to navigate multiple systems at once Must have strong analytical skills and have confidence in making decisions independently Fine-tuned organizational and critical thinking skillsProficient with Microsoft Office applications (Word, Excel, PowerPoint)Ability to work a flexible schedule to accommodate business needs, including weekends and holidays

Workplace Location

Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MDReturn to Work Designation: Three (3) days week in-office, the remainder of work week remote

Relocation

No relocation provided

Base Compensation

$22.22 - $30.55 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local communityUnder Armour Merchandise DiscountsCompetitive 401(k) plan matchingMaternity and Parental Leave for eligible and FMLA-eligible teammatesHealth & fitness benefits, discounts, and resources - We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.

About the job

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Digital Fraud Analyst plays a critical role in identifying and deterring card not present fraud. This role is responsible for decisions on online orders placed on UA.com and UA.ca, and to protect the business from fraud and unauthorized transactions.

Your Impact

Review, analyze, and decision on orders that are flagged for manual review using company fraud management system “Accertify” and other data validation toolsManage fraud review queue volume and complete detailed reviews in a timely and efficient manner Contact customers to validate purchase when necessaryAnalyze and identify links between fraudulent transactions to identify and stop fraud ringsMaintain detailed order notes to include steps performed to support resolution of orderProvide support to customer service leadership team on fraud related inquiries and customer escalationsIdentify training opportunities within customer service that impact fraudSupport Retail UA Protect, Investigations, and DH teams on cross-functional investigationsRepresent Fraud Operations with integrity and professionalismAssist with onboarding, training, and mentoring temporary seasonal fraud analystsProtect the business from non-traditional card not present fraud including but not limited to claims abuse, refund fraud, and affiliate fraudBe willing to take on additional tasks such as special projects, other duties assigned by Manager

Qualifications

Bachelor’s degree or at least two (2) years of experience in e-Commerce fraud, payments, or customer service industryWorking knowledge of Accertify or other fraud decisioning platforms is a plusMust be able to work in a fast-paced, highly collaborative, ever-changing environment Strong internet research skills with the ability to navigate multiple systems at once Must have strong analytical skills and have confidence in making decisions independently Fine-tuned organizational and critical thinking skillsProficient with Microsoft Office applications (Word, Excel, PowerPoint)Ability to work a flexible schedule to accommodate business needs, including weekends and holidays

Workplace Location

Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MDReturn to Work Designation: Three (3) days week in-office, the remainder of work week remote

Relocation

No relocation provided

Base Compensation

$22.22 - $30.55 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local communityUnder Armour Merchandise DiscountsCompetitive 401(k) plan matchingMaternity and Parental Leave for eligible and FMLA-eligible teammatesHealth & fitness benefits, discounts, and resources - We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.

About the job

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Digital Fraud Analyst plays a critical role in identifying and deterring card not present fraud. This role is responsible for decisions on online orders placed on UA.com and UA.ca, and to protect the business from fraud and unauthorized transactions.

Your Impact

Review, analyze, and decision on orders that are flagged for manual review using company fraud management system “Accertify” and other data validation toolsManage fraud review queue volume and complete detailed reviews in a timely and efficient manner Contact customers to validate purchase when necessaryAnalyze and identify links between fraudulent transactions to identify and stop fraud ringsMaintain detailed order notes to include steps performed to support resolution of orderProvide support to customer service leadership team on fraud related inquiries and customer escalationsIdentify training opportunities within customer service that impact fraudSupport Retail UA Protect, Investigations, and DH teams on cross-functional investigationsRepresent Fraud Operations with integrity and professionalismAssist with onboarding, training, and mentoring temporary seasonal fraud analystsProtect the business from non-traditional card not present fraud including but not limited to claims abuse, refund fraud, and affiliate fraudBe willing to take on additional tasks such as special projects, other duties assigned by Manager

Qualifications

Bachelor’s degree or at least two (2) years of experience in e-Commerce fraud, payments, or customer service industryWorking knowledge of Accertify or other fraud decisioning platforms is a plusMust be able to work in a fast-paced, highly collaborative, ever-changing environment Strong internet research skills with the ability to navigate multiple systems at once Must have strong analytical skills and have confidence in making decisions independently Fine-tuned organizational and critical thinking skillsProficient with Microsoft Office applications (Word, Excel, PowerPoint)Ability to work a flexible schedule to accommodate business needs, including weekends and holidays

Workplace Location

Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MDReturn to Work Designation: Three (3) days week in-office, the remainder of work week remote

Relocation

No relocation provided

Base Compensation

$22.22 - $30.55 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local communityUnder Armour Merchandise DiscountsCompetitive 401(k) plan matchingMaternity and Parental Leave for eligible and FMLA-eligible teammatesHealth & fitness benefits, discounts, and resources - We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.

About Company

Under Armour is obsessed with being better, stronger, and more focused than anyone else out there. Our mission: to make athletes better. Our vision: to inspire you with performance solutions you never knew you needed and can’t imagine living without. Our values define and unite us, the beliefs that are the red thread that connect everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do. LOVE ATHLETES We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover. CELEBRATE THE WINS We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win. STAND FOR EQUALITY We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent. ACT SUSTAINABLY We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field. FIGHT ON TOGETHER We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.

Total Employees

11,658

Company 2-Year Growth

0%

Median Employee Tenure

3.8 years

Because no one goes to school
for fighting fraud.