Published on

May 11, 2024

Published on

May 11, 2024

Published on

May 11, 2024

Published on

May 11, 2024

Fraud Investigation Analyst

Fraud Investigation Analyst

Fraud Investigation Analyst

Fraud Investigation Analyst

Full-time

/

Austin, TX

/

On-site

Full-time

/

Austin, TX

/

On-site

Full-time

/

Austin, TX

/

On-site

Full-time

/

Austin, TX

/

On-site

About the job

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About The Role

Self is building a community of people who are looking to better their lives by building a credit history. You will join our Fraud Investigation team and be responsible for daily operational workflows supporting document reviews, fraud investigations, and customer verification. You will be challenged to use judgment to make decisions that will detect and mitigate fraud. You will be researching and investigating various red flag reviews and escalations as they relate to suspicious activity. You will be empowered to tackle daily fraud reviews and escalations to help our company scale and mitigate fraud loss.

Responsibilities may evolve within the above description as you become more senior in the role.

Responsibilities

Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications which includes interacting with customers over email.Conduct thorough investigations into suspected cases of financial fraud, including but not limited to account takeovers, identity theft, payment fraud, and unauthorized transactions.Document investigation findings, maintain detailed case records, and prepare findings in reports for management as necessary.Utilize advanced analytical tools and techniques to identify patterns, anomalies, and potential fraud indicators Investigate and monitors financial activity and transactions that appear to be suspiciousMonitor internal channels for prioritized workflow processes, balancing quality with quantity Investigate accounts for loss mitigation leveraging industry knowledge and various systemic toolsAnalyze statistical data on complex cases to determine linkage across customers using various data elements Make outbound contacts to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc.Use detective analysis on suspicious activity to identify control gaps and offer opportunities for improvement.

Qualifications

2+ years of experience in financial fraud investigation or related role within the fintech, banking, or payments industry working on payment and identity investigations, fraud typologies, document verification, and/or KYC reviews (required)Experience working with Visa, ACH, Check payemnts and chargebacksExceptional communication skills and experience in customer-facing interactionsHigh EQ and ability to build rapport with team membersAbility to adapt to change in a fast-paced environment and make judgmental business decisions with minimal need for managerial supportStrong technical skills and knowledge of common rules such as Adverse Action notices, The Bank Secrecy Act, USA PATRIOT ACT, etc.Experience with tools such as Sentilink, Jira Service desk, Google Suite, Lexis Nexis, etc.Knowledge of relevant regulations and compliance requirements pertaining to financial fraud prevention, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.Austin, Texas based preferred or willing to travel for training or ongoing business needs.

Personality Traits

Enjoys tackling repetitive tasks and offering ideas for process improvementAbility to work both independently and on a small team with minimal supervisionBrings high energy and interest to customer inquiries and remains calm under pressure Strong written, verbal, and organization skillsCan join team culture and build rapport remotely

Base salary range: $49,000- 71,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits And Perks

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

Our Perks Include

Company Equity in the form of RSUs Quarterly performance-based bonuses Generous employer-paid health, vision and dental insurance coverage Flexible vacation policy Educational assistance Free gym membership Casual dress code Team building events and activities Remote work arrangements/ flexible work schedule Paid parental leave

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer

About the job

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About The Role

Self is building a community of people who are looking to better their lives by building a credit history. You will join our Fraud Investigation team and be responsible for daily operational workflows supporting document reviews, fraud investigations, and customer verification. You will be challenged to use judgment to make decisions that will detect and mitigate fraud. You will be researching and investigating various red flag reviews and escalations as they relate to suspicious activity. You will be empowered to tackle daily fraud reviews and escalations to help our company scale and mitigate fraud loss.

Responsibilities may evolve within the above description as you become more senior in the role.

Responsibilities

Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications which includes interacting with customers over email.Conduct thorough investigations into suspected cases of financial fraud, including but not limited to account takeovers, identity theft, payment fraud, and unauthorized transactions.Document investigation findings, maintain detailed case records, and prepare findings in reports for management as necessary.Utilize advanced analytical tools and techniques to identify patterns, anomalies, and potential fraud indicators Investigate and monitors financial activity and transactions that appear to be suspiciousMonitor internal channels for prioritized workflow processes, balancing quality with quantity Investigate accounts for loss mitigation leveraging industry knowledge and various systemic toolsAnalyze statistical data on complex cases to determine linkage across customers using various data elements Make outbound contacts to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc.Use detective analysis on suspicious activity to identify control gaps and offer opportunities for improvement.

Qualifications

2+ years of experience in financial fraud investigation or related role within the fintech, banking, or payments industry working on payment and identity investigations, fraud typologies, document verification, and/or KYC reviews (required)Experience working with Visa, ACH, Check payemnts and chargebacksExceptional communication skills and experience in customer-facing interactionsHigh EQ and ability to build rapport with team membersAbility to adapt to change in a fast-paced environment and make judgmental business decisions with minimal need for managerial supportStrong technical skills and knowledge of common rules such as Adverse Action notices, The Bank Secrecy Act, USA PATRIOT ACT, etc.Experience with tools such as Sentilink, Jira Service desk, Google Suite, Lexis Nexis, etc.Knowledge of relevant regulations and compliance requirements pertaining to financial fraud prevention, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.Austin, Texas based preferred or willing to travel for training or ongoing business needs.

Personality Traits

Enjoys tackling repetitive tasks and offering ideas for process improvementAbility to work both independently and on a small team with minimal supervisionBrings high energy and interest to customer inquiries and remains calm under pressure Strong written, verbal, and organization skillsCan join team culture and build rapport remotely

Base salary range: $49,000- 71,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits And Perks

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

Our Perks Include

Company Equity in the form of RSUs Quarterly performance-based bonuses Generous employer-paid health, vision and dental insurance coverage Flexible vacation policy Educational assistance Free gym membership Casual dress code Team building events and activities Remote work arrangements/ flexible work schedule Paid parental leave

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer

About the job

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About The Role

Self is building a community of people who are looking to better their lives by building a credit history. You will join our Fraud Investigation team and be responsible for daily operational workflows supporting document reviews, fraud investigations, and customer verification. You will be challenged to use judgment to make decisions that will detect and mitigate fraud. You will be researching and investigating various red flag reviews and escalations as they relate to suspicious activity. You will be empowered to tackle daily fraud reviews and escalations to help our company scale and mitigate fraud loss.

Responsibilities may evolve within the above description as you become more senior in the role.

Responsibilities

Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications which includes interacting with customers over email.Conduct thorough investigations into suspected cases of financial fraud, including but not limited to account takeovers, identity theft, payment fraud, and unauthorized transactions.Document investigation findings, maintain detailed case records, and prepare findings in reports for management as necessary.Utilize advanced analytical tools and techniques to identify patterns, anomalies, and potential fraud indicators Investigate and monitors financial activity and transactions that appear to be suspiciousMonitor internal channels for prioritized workflow processes, balancing quality with quantity Investigate accounts for loss mitigation leveraging industry knowledge and various systemic toolsAnalyze statistical data on complex cases to determine linkage across customers using various data elements Make outbound contacts to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc.Use detective analysis on suspicious activity to identify control gaps and offer opportunities for improvement.

Qualifications

2+ years of experience in financial fraud investigation or related role within the fintech, banking, or payments industry working on payment and identity investigations, fraud typologies, document verification, and/or KYC reviews (required)Experience working with Visa, ACH, Check payemnts and chargebacksExceptional communication skills and experience in customer-facing interactionsHigh EQ and ability to build rapport with team membersAbility to adapt to change in a fast-paced environment and make judgmental business decisions with minimal need for managerial supportStrong technical skills and knowledge of common rules such as Adverse Action notices, The Bank Secrecy Act, USA PATRIOT ACT, etc.Experience with tools such as Sentilink, Jira Service desk, Google Suite, Lexis Nexis, etc.Knowledge of relevant regulations and compliance requirements pertaining to financial fraud prevention, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.Austin, Texas based preferred or willing to travel for training or ongoing business needs.

Personality Traits

Enjoys tackling repetitive tasks and offering ideas for process improvementAbility to work both independently and on a small team with minimal supervisionBrings high energy and interest to customer inquiries and remains calm under pressure Strong written, verbal, and organization skillsCan join team culture and build rapport remotely

Base salary range: $49,000- 71,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits And Perks

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

Our Perks Include

Company Equity in the form of RSUs Quarterly performance-based bonuses Generous employer-paid health, vision and dental insurance coverage Flexible vacation policy Educational assistance Free gym membership Casual dress code Team building events and activities Remote work arrangements/ flexible work schedule Paid parental leave

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer

About the job

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About The Role

Self is building a community of people who are looking to better their lives by building a credit history. You will join our Fraud Investigation team and be responsible for daily operational workflows supporting document reviews, fraud investigations, and customer verification. You will be challenged to use judgment to make decisions that will detect and mitigate fraud. You will be researching and investigating various red flag reviews and escalations as they relate to suspicious activity. You will be empowered to tackle daily fraud reviews and escalations to help our company scale and mitigate fraud loss.

Responsibilities may evolve within the above description as you become more senior in the role.

Responsibilities

Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications which includes interacting with customers over email.Conduct thorough investigations into suspected cases of financial fraud, including but not limited to account takeovers, identity theft, payment fraud, and unauthorized transactions.Document investigation findings, maintain detailed case records, and prepare findings in reports for management as necessary.Utilize advanced analytical tools and techniques to identify patterns, anomalies, and potential fraud indicators Investigate and monitors financial activity and transactions that appear to be suspiciousMonitor internal channels for prioritized workflow processes, balancing quality with quantity Investigate accounts for loss mitigation leveraging industry knowledge and various systemic toolsAnalyze statistical data on complex cases to determine linkage across customers using various data elements Make outbound contacts to customers to further investigate possible suspicious activity, identity theft, fraudulent applications etc.Use detective analysis on suspicious activity to identify control gaps and offer opportunities for improvement.

Qualifications

2+ years of experience in financial fraud investigation or related role within the fintech, banking, or payments industry working on payment and identity investigations, fraud typologies, document verification, and/or KYC reviews (required)Experience working with Visa, ACH, Check payemnts and chargebacksExceptional communication skills and experience in customer-facing interactionsHigh EQ and ability to build rapport with team membersAbility to adapt to change in a fast-paced environment and make judgmental business decisions with minimal need for managerial supportStrong technical skills and knowledge of common rules such as Adverse Action notices, The Bank Secrecy Act, USA PATRIOT ACT, etc.Experience with tools such as Sentilink, Jira Service desk, Google Suite, Lexis Nexis, etc.Knowledge of relevant regulations and compliance requirements pertaining to financial fraud prevention, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.Austin, Texas based preferred or willing to travel for training or ongoing business needs.

Personality Traits

Enjoys tackling repetitive tasks and offering ideas for process improvementAbility to work both independently and on a small team with minimal supervisionBrings high energy and interest to customer inquiries and remains calm under pressure Strong written, verbal, and organization skillsCan join team culture and build rapport remotely

Base salary range: $49,000- 71,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits And Perks

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

Our Perks Include

Company Equity in the form of RSUs Quarterly performance-based bonuses Generous employer-paid health, vision and dental insurance coverage Flexible vacation policy Educational assistance Free gym membership Casual dress code Team building events and activities Remote work arrangements/ flexible work schedule Paid parental leave

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer

Self Financial, Inc.

Austin, TX

Visit Company Website

Self Financial, Inc.

Austin, TX

Visit Company Website

Self Financial, Inc.

Austin, TX

Visit Company Website

Self Financial, Inc.

Austin, TX

Visit Company Website

About Company

About Self FinancialSelf Financial is a credit-building platform that works to increase economic inclusion and financial resilience through easy-to-use products that make building credit accessible. Self's signature Credit Builder Account and secured Self Visa® Credit Card issued by its partner banks are designed to enable people to build credit and savings simultaneously. The company also offers free rent reporting to the three major credit bureaus, and utility payment reporting to TransUnion. Self is also the Official Credit Building App of the San Antonio Spurs. Find it on the Apple App Store (250,000+ reviews and an average 4.9 rating) or Google Play or visit Self.inc for more information.

Total Employees

695

Company 2-Year Growth

0%

Median Employee Tenure

2.1 years

Because no one goes to school
for fighting fraud.