Published on

Mar 18, 2024

Published on

Mar 18, 2024

Published on

Mar 18, 2024

Published on

Mar 18, 2024

Fraud Investigator

Fraud Investigator

Fraud Investigator

Fraud Investigator

Full-time

/

North Carolina, United States

/

Remote

Full-time

/

North Carolina, United States

/

Remote

Full-time

/

North Carolina, United States

/

Remote

Full-time

/

North Carolina, United States

/

Remote

About the job

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

Summary

As a Fraud Investigator, you will investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation. A primary responsibility of a fraud investigator at Jenius Bank is recovery of lost funds via third party engagement with other institutions, timely return of eligible activity, and prompt action on newly identified cases.

Principal Duties And Responsibilities

  • Maintain and manage a case load while meeting competing SLA requirements.

  • Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.

  • Recover fraudulent funds that have left the walls of Jenius Bank through prompt action.

  • Interview and question victims, suspects, and third parties by phone to determine elements pertinent to the case.

  • Complete SAR documentation required for proper and timely SAR filing.

  • Be flexible, ready to learn, and ready to teach within a high-performing team of fraud professionals.


Position Specifications

  • Minimum 3 years’ experience in financial services with direct customer interaction.

  • Minimum 1 yr Investigations experience. Equivalent fraud detection experience may be considered.

  • Comfort with conflict/experience interviewing parties by phone

  • Excellent verbal and written communication skills

  • Experience working independently and with a team

  • Detail-oriented


Education And Experience Preferred

  • Associates degree or higher in criminal justice or related field.

  • 3+ years of fraud experience.

  • Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud

  • Previous experience with SAR writing/review

  • Outbound/Inbound call center experience.

  • Bi-Lingual - Spanish Speaking preferred


EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

About the job

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

Summary

As a Fraud Investigator, you will investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation. A primary responsibility of a fraud investigator at Jenius Bank is recovery of lost funds via third party engagement with other institutions, timely return of eligible activity, and prompt action on newly identified cases.

Principal Duties And Responsibilities

  • Maintain and manage a case load while meeting competing SLA requirements.

  • Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.

  • Recover fraudulent funds that have left the walls of Jenius Bank through prompt action.

  • Interview and question victims, suspects, and third parties by phone to determine elements pertinent to the case.

  • Complete SAR documentation required for proper and timely SAR filing.

  • Be flexible, ready to learn, and ready to teach within a high-performing team of fraud professionals.


Position Specifications

  • Minimum 3 years’ experience in financial services with direct customer interaction.

  • Minimum 1 yr Investigations experience. Equivalent fraud detection experience may be considered.

  • Comfort with conflict/experience interviewing parties by phone

  • Excellent verbal and written communication skills

  • Experience working independently and with a team

  • Detail-oriented


Education And Experience Preferred

  • Associates degree or higher in criminal justice or related field.

  • 3+ years of fraud experience.

  • Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud

  • Previous experience with SAR writing/review

  • Outbound/Inbound call center experience.

  • Bi-Lingual - Spanish Speaking preferred


EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

About the job

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

Summary

As a Fraud Investigator, you will investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation. A primary responsibility of a fraud investigator at Jenius Bank is recovery of lost funds via third party engagement with other institutions, timely return of eligible activity, and prompt action on newly identified cases.

Principal Duties And Responsibilities

  • Maintain and manage a case load while meeting competing SLA requirements.

  • Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.

  • Recover fraudulent funds that have left the walls of Jenius Bank through prompt action.

  • Interview and question victims, suspects, and third parties by phone to determine elements pertinent to the case.

  • Complete SAR documentation required for proper and timely SAR filing.

  • Be flexible, ready to learn, and ready to teach within a high-performing team of fraud professionals.


Position Specifications

  • Minimum 3 years’ experience in financial services with direct customer interaction.

  • Minimum 1 yr Investigations experience. Equivalent fraud detection experience may be considered.

  • Comfort with conflict/experience interviewing parties by phone

  • Excellent verbal and written communication skills

  • Experience working independently and with a team

  • Detail-oriented


Education And Experience Preferred

  • Associates degree or higher in criminal justice or related field.

  • 3+ years of fraud experience.

  • Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud

  • Previous experience with SAR writing/review

  • Outbound/Inbound call center experience.

  • Bi-Lingual - Spanish Speaking preferred


EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

About the job

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

Summary

As a Fraud Investigator, you will investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation. A primary responsibility of a fraud investigator at Jenius Bank is recovery of lost funds via third party engagement with other institutions, timely return of eligible activity, and prompt action on newly identified cases.

Principal Duties And Responsibilities

  • Maintain and manage a case load while meeting competing SLA requirements.

  • Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.

  • Recover fraudulent funds that have left the walls of Jenius Bank through prompt action.

  • Interview and question victims, suspects, and third parties by phone to determine elements pertinent to the case.

  • Complete SAR documentation required for proper and timely SAR filing.

  • Be flexible, ready to learn, and ready to teach within a high-performing team of fraud professionals.


Position Specifications

  • Minimum 3 years’ experience in financial services with direct customer interaction.

  • Minimum 1 yr Investigations experience. Equivalent fraud detection experience may be considered.

  • Comfort with conflict/experience interviewing parties by phone

  • Excellent verbal and written communication skills

  • Experience working independently and with a team

  • Detail-oriented


Education And Experience Preferred

  • Associates degree or higher in criminal justice or related field.

  • 3+ years of fraud experience.

  • Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud

  • Previous experience with SAR writing/review

  • Outbound/Inbound call center experience.

  • Bi-Lingual - Spanish Speaking preferred


EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

Jenius Bank

North Carolina, United States

Visit Company Website

Jenius Bank

North Carolina, United States

Visit Company Website

Jenius Bank

North Carolina, United States

Visit Company Website

Jenius Bank

North Carolina, United States

Visit Company Website

About Company

Jenius Bank is the digital banking division of SMBC MANUBANK and a member of the Sumitomo Mitsui Banking Corporation (SMBC) family. We’re building a full-service digital bank from the ground up that has leading-edge technology and a human approach. We’re committed to empowering consumers with actionable, data-driven insights and innovative tools that help them better manage their financial lives. We’re not your typical bankers—we left our former bank and tech roles to pursue something better. We started Jenius Bank by asking consumers what they wanted, and that feedback has become our foundation. We’ll continue to partner with customers and challenge the traditional banking experiences that just don’t make sense, because customers’ banking, and money, should work for them.Jenius Bank is growing rapidly and seeking talented individuals who also want to think and work differently. We have a strong, people-first culture, and our organization supports both hybrid and remote working options. Check out our job listings on this page!SMBC MANUBANK is Member FDIC.

Total Employees

310

Company 2-Year Growth

213%

Median Employee Tenure

1.5 years

Because no one goes to school
for fighting fraud.