Published on

May 14, 2024

Published on

May 14, 2024

Published on

May 14, 2024

Published on

May 14, 2024

Fraud Operations Analyst

Fraud Operations Analyst

Fraud Operations Analyst

Fraud Operations Analyst

Full-time

/

London, England

/

Hybrid

Full-time

/

London, England

/

Hybrid

Full-time

/

London, England

/

Hybrid

Full-time

/

London, England

/

Hybrid

About the job

About us
Are you ready to be a part of something big?
ALTERY, based in London's Canary Wharf, is on a mission to revolutionize cross-border payments for individuals and companies worldwide. With our cutting-edge mobile and web-based international payment and card solutions, we will be serving customers in over 50 countries and aiming to expand into even more exciting markets during 2023.
We're a team of 100+ customer-focused fintech professionals with a wide range of experiences, passionate about driving fast-paced growth and technological transformation. We're dedicated to putting our customers first and creating an agile, growth-oriented company culture. If you thrive in fast-paced, energetic environments and are excited about solving real-world problems for the digital economy, ALTERY may be the perfect fit for you.
We're committed to pushing boundaries and leading the industry into a more inclusive, faster, and inspiring digital era. That's why we're offering exciting opportunities for driven individuals like you to join us in building an alternative ecosystem for payments. With the support of our shareholders, we're expanding into new geographical markets, new payment rails, and building innovative products utilizing technology such as blockchain. Don't miss this chance to be a part of shaping the next era of payments. Apply to join us at ALTERY today!
Job Summary
As a Fraud Operations Analyst in our Financial Crime team, you will be responsible for performing end to end reviews of fraud cases and alerts applying internal policies and procedures, in line with regulatory standards. The candidate will be investigating potential fraud cases flagged by our fraud detection system, analysing aspects of the customer account history, contacting customers, merchants and acquirers to ensure a fully informed decision is made in relation to the Fraud case.
Reporting to the Fraud Lead, you will be responsible for the timely review of Fraud alerts and Disputes, executing customer communications in relation to their fraud case, whilst ensuring that accurate records and documentation is maintained throughout your investigation. The role will entail working with key stakeholders in Compliance, Financial Crime Analytics and Quality Assurance Team to ensure process adherence.
Responsibilities
Respond to and support internal or customer queries in relation to all Fraud Operations matters, ensuring a high level of customer service is provided throughout all interactions Apply the procedures in an efficient and effective manner in relation to the customer contact, review, investigation and escalation of events raised by the Fraud Systems across different Altery products and/or customer journeys or any other procedures in relation to the respective Fraud tasks assigned.Act as a Fraud SME providing expert advice and great service to our stakeholders and work collaboratively and effectively with other teams as well as third-party partners.Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a manager where appropriate.Ensure minimum impact to genuine clients/customers and timely identification and resolution where false positives occur.Analyse data, information, and intelligence to identify new Fraud trends and patterns pertaining to known or new Fraud threats and provide solutions to how these threats can be mitigated Assist in identifying systemic procedural weaknesses and additional training requirements for the company.Assist with testing plans and conducting testing related to new processes, system implementation, risk mitigation logic implementation and tuning, as well as documenting results and making recommendations for further improvements or identifying any issues.Utilise internal & external data to undertake holistic reviews of high-risk customer segments, industries and financial crime typologies.
Requirements
2+ years experience within a Fraud Operations Team Strong Financial Crime background and investigations experience; Experience in alert/case review and disposition processes across either internal or external (3rd party) systems Previous experience working within the banking, payments or other high-volume transaction industry.Experience in writing and creating Fraud based policies & procedures Diversity
At Altery, we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.

About the job

About us
Are you ready to be a part of something big?
ALTERY, based in London's Canary Wharf, is on a mission to revolutionize cross-border payments for individuals and companies worldwide. With our cutting-edge mobile and web-based international payment and card solutions, we will be serving customers in over 50 countries and aiming to expand into even more exciting markets during 2023.
We're a team of 100+ customer-focused fintech professionals with a wide range of experiences, passionate about driving fast-paced growth and technological transformation. We're dedicated to putting our customers first and creating an agile, growth-oriented company culture. If you thrive in fast-paced, energetic environments and are excited about solving real-world problems for the digital economy, ALTERY may be the perfect fit for you.
We're committed to pushing boundaries and leading the industry into a more inclusive, faster, and inspiring digital era. That's why we're offering exciting opportunities for driven individuals like you to join us in building an alternative ecosystem for payments. With the support of our shareholders, we're expanding into new geographical markets, new payment rails, and building innovative products utilizing technology such as blockchain. Don't miss this chance to be a part of shaping the next era of payments. Apply to join us at ALTERY today!
Job Summary
As a Fraud Operations Analyst in our Financial Crime team, you will be responsible for performing end to end reviews of fraud cases and alerts applying internal policies and procedures, in line with regulatory standards. The candidate will be investigating potential fraud cases flagged by our fraud detection system, analysing aspects of the customer account history, contacting customers, merchants and acquirers to ensure a fully informed decision is made in relation to the Fraud case.
Reporting to the Fraud Lead, you will be responsible for the timely review of Fraud alerts and Disputes, executing customer communications in relation to their fraud case, whilst ensuring that accurate records and documentation is maintained throughout your investigation. The role will entail working with key stakeholders in Compliance, Financial Crime Analytics and Quality Assurance Team to ensure process adherence.
Responsibilities
Respond to and support internal or customer queries in relation to all Fraud Operations matters, ensuring a high level of customer service is provided throughout all interactions Apply the procedures in an efficient and effective manner in relation to the customer contact, review, investigation and escalation of events raised by the Fraud Systems across different Altery products and/or customer journeys or any other procedures in relation to the respective Fraud tasks assigned.Act as a Fraud SME providing expert advice and great service to our stakeholders and work collaboratively and effectively with other teams as well as third-party partners.Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a manager where appropriate.Ensure minimum impact to genuine clients/customers and timely identification and resolution where false positives occur.Analyse data, information, and intelligence to identify new Fraud trends and patterns pertaining to known or new Fraud threats and provide solutions to how these threats can be mitigated Assist in identifying systemic procedural weaknesses and additional training requirements for the company.Assist with testing plans and conducting testing related to new processes, system implementation, risk mitigation logic implementation and tuning, as well as documenting results and making recommendations for further improvements or identifying any issues.Utilise internal & external data to undertake holistic reviews of high-risk customer segments, industries and financial crime typologies.
Requirements
2+ years experience within a Fraud Operations Team Strong Financial Crime background and investigations experience; Experience in alert/case review and disposition processes across either internal or external (3rd party) systems Previous experience working within the banking, payments or other high-volume transaction industry.Experience in writing and creating Fraud based policies & procedures Diversity
At Altery, we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.

About the job

About us
Are you ready to be a part of something big?
ALTERY, based in London's Canary Wharf, is on a mission to revolutionize cross-border payments for individuals and companies worldwide. With our cutting-edge mobile and web-based international payment and card solutions, we will be serving customers in over 50 countries and aiming to expand into even more exciting markets during 2023.
We're a team of 100+ customer-focused fintech professionals with a wide range of experiences, passionate about driving fast-paced growth and technological transformation. We're dedicated to putting our customers first and creating an agile, growth-oriented company culture. If you thrive in fast-paced, energetic environments and are excited about solving real-world problems for the digital economy, ALTERY may be the perfect fit for you.
We're committed to pushing boundaries and leading the industry into a more inclusive, faster, and inspiring digital era. That's why we're offering exciting opportunities for driven individuals like you to join us in building an alternative ecosystem for payments. With the support of our shareholders, we're expanding into new geographical markets, new payment rails, and building innovative products utilizing technology such as blockchain. Don't miss this chance to be a part of shaping the next era of payments. Apply to join us at ALTERY today!
Job Summary
As a Fraud Operations Analyst in our Financial Crime team, you will be responsible for performing end to end reviews of fraud cases and alerts applying internal policies and procedures, in line with regulatory standards. The candidate will be investigating potential fraud cases flagged by our fraud detection system, analysing aspects of the customer account history, contacting customers, merchants and acquirers to ensure a fully informed decision is made in relation to the Fraud case.
Reporting to the Fraud Lead, you will be responsible for the timely review of Fraud alerts and Disputes, executing customer communications in relation to their fraud case, whilst ensuring that accurate records and documentation is maintained throughout your investigation. The role will entail working with key stakeholders in Compliance, Financial Crime Analytics and Quality Assurance Team to ensure process adherence.
Responsibilities
Respond to and support internal or customer queries in relation to all Fraud Operations matters, ensuring a high level of customer service is provided throughout all interactions Apply the procedures in an efficient and effective manner in relation to the customer contact, review, investigation and escalation of events raised by the Fraud Systems across different Altery products and/or customer journeys or any other procedures in relation to the respective Fraud tasks assigned.Act as a Fraud SME providing expert advice and great service to our stakeholders and work collaboratively and effectively with other teams as well as third-party partners.Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a manager where appropriate.Ensure minimum impact to genuine clients/customers and timely identification and resolution where false positives occur.Analyse data, information, and intelligence to identify new Fraud trends and patterns pertaining to known or new Fraud threats and provide solutions to how these threats can be mitigated Assist in identifying systemic procedural weaknesses and additional training requirements for the company.Assist with testing plans and conducting testing related to new processes, system implementation, risk mitigation logic implementation and tuning, as well as documenting results and making recommendations for further improvements or identifying any issues.Utilise internal & external data to undertake holistic reviews of high-risk customer segments, industries and financial crime typologies.
Requirements
2+ years experience within a Fraud Operations Team Strong Financial Crime background and investigations experience; Experience in alert/case review and disposition processes across either internal or external (3rd party) systems Previous experience working within the banking, payments or other high-volume transaction industry.Experience in writing and creating Fraud based policies & procedures Diversity
At Altery, we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.

About the job

About us
Are you ready to be a part of something big?
ALTERY, based in London's Canary Wharf, is on a mission to revolutionize cross-border payments for individuals and companies worldwide. With our cutting-edge mobile and web-based international payment and card solutions, we will be serving customers in over 50 countries and aiming to expand into even more exciting markets during 2023.
We're a team of 100+ customer-focused fintech professionals with a wide range of experiences, passionate about driving fast-paced growth and technological transformation. We're dedicated to putting our customers first and creating an agile, growth-oriented company culture. If you thrive in fast-paced, energetic environments and are excited about solving real-world problems for the digital economy, ALTERY may be the perfect fit for you.
We're committed to pushing boundaries and leading the industry into a more inclusive, faster, and inspiring digital era. That's why we're offering exciting opportunities for driven individuals like you to join us in building an alternative ecosystem for payments. With the support of our shareholders, we're expanding into new geographical markets, new payment rails, and building innovative products utilizing technology such as blockchain. Don't miss this chance to be a part of shaping the next era of payments. Apply to join us at ALTERY today!
Job Summary
As a Fraud Operations Analyst in our Financial Crime team, you will be responsible for performing end to end reviews of fraud cases and alerts applying internal policies and procedures, in line with regulatory standards. The candidate will be investigating potential fraud cases flagged by our fraud detection system, analysing aspects of the customer account history, contacting customers, merchants and acquirers to ensure a fully informed decision is made in relation to the Fraud case.
Reporting to the Fraud Lead, you will be responsible for the timely review of Fraud alerts and Disputes, executing customer communications in relation to their fraud case, whilst ensuring that accurate records and documentation is maintained throughout your investigation. The role will entail working with key stakeholders in Compliance, Financial Crime Analytics and Quality Assurance Team to ensure process adherence.
Responsibilities
Respond to and support internal or customer queries in relation to all Fraud Operations matters, ensuring a high level of customer service is provided throughout all interactions Apply the procedures in an efficient and effective manner in relation to the customer contact, review, investigation and escalation of events raised by the Fraud Systems across different Altery products and/or customer journeys or any other procedures in relation to the respective Fraud tasks assigned.Act as a Fraud SME providing expert advice and great service to our stakeholders and work collaboratively and effectively with other teams as well as third-party partners.Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a manager where appropriate.Ensure minimum impact to genuine clients/customers and timely identification and resolution where false positives occur.Analyse data, information, and intelligence to identify new Fraud trends and patterns pertaining to known or new Fraud threats and provide solutions to how these threats can be mitigated Assist in identifying systemic procedural weaknesses and additional training requirements for the company.Assist with testing plans and conducting testing related to new processes, system implementation, risk mitigation logic implementation and tuning, as well as documenting results and making recommendations for further improvements or identifying any issues.Utilise internal & external data to undertake holistic reviews of high-risk customer segments, industries and financial crime typologies.
Requirements
2+ years experience within a Fraud Operations Team Strong Financial Crime background and investigations experience; Experience in alert/case review and disposition processes across either internal or external (3rd party) systems Previous experience working within the banking, payments or other high-volume transaction industry.Experience in writing and creating Fraud based policies & procedures Diversity
At Altery, we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.

About Company

Thrilled to be at the forefront of revolutionizing cross-border payments for digital enthusiasts! 🚀 Based in the heart of Canary Wharf, London, Altery is a team of over 200 Fintech trailblazers, each bringing their unique blend of cultures and expertise to the table.Our mobile and web services open up a world of financial possibilities – from standard banking to alternative payments, card solutions, and an array of digital banking products across 100+ countries.Exciting times lie ahead as we redefine the boundaries of finance, ushering in a more inclusive and inspiring digital era. 🌐 Ready to join a team that values talent and passion? We're on the lookout for innovative minds to be a part of this transformative journey. Let's connect and make waves together! 🌊 #FintechInnovation #DigitalEconomy #JoinOurTeam

Total Employees

35

Company 2-Year Growth

0%

Median Employee Tenure

0.8 years

Because no one goes to school
for fighting fraud.