Published on

May 17, 2024

Published on

May 17, 2024

Published on

May 17, 2024

Published on

May 17, 2024

Fraud Operations Manager

Fraud Operations Manager

Fraud Operations Manager

Fraud Operations Manager

Full-time

/

El Paso, TX

/

On-site

Full-time

/

El Paso, TX

/

On-site

Full-time

/

El Paso, TX

/

On-site

Full-time

/

El Paso, TX

/

On-site

About the job

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties And Responsibilities

We are seeking an experienced and motivated Manager to lead our Device Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of device fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.

Key Responsibilities

Lead and manage a team of fraud analysts specialistsDevelop and implement strategies to prevent, detect, and mitigate device fraud using various Fraud Management Tools and SystemsEstablish and enforce policies, procedures, and best practices related to device security and fraud preventionMonitor and analyze device fraud trends, patterns, and threats to identify emerging risks and vulnerabilitiesCollaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutionsConduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvementProvide regular reporting and updates to senior management on device fraud trends, incidents, and mitigation effortsStay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and securityAbility to engage in team development and foster employee career growth

Skills, Experience And Requirements

Education and Experience:

Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and/or CFE preferred5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams

Skills And Qualifications

Strong knowledge of device fraud schemes, techniques, and countermeasuresExperience with fraud detection and prevention tools, systems, and technologiesExcellent analytical, problem-solving, and decision-making skillsStrong communication, interpersonal, and leadership abilitiesAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyAdvanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to MacroSQL experience is preferredProficiency with Microsoft Office Applications and Google Suite Strong written and verbal communication skillsAbility to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departmentsBilingual in Spanish and English a plus

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

About the job

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties And Responsibilities

We are seeking an experienced and motivated Manager to lead our Device Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of device fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.

Key Responsibilities

Lead and manage a team of fraud analysts specialistsDevelop and implement strategies to prevent, detect, and mitigate device fraud using various Fraud Management Tools and SystemsEstablish and enforce policies, procedures, and best practices related to device security and fraud preventionMonitor and analyze device fraud trends, patterns, and threats to identify emerging risks and vulnerabilitiesCollaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutionsConduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvementProvide regular reporting and updates to senior management on device fraud trends, incidents, and mitigation effortsStay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and securityAbility to engage in team development and foster employee career growth

Skills, Experience And Requirements

Education and Experience:

Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and/or CFE preferred5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams

Skills And Qualifications

Strong knowledge of device fraud schemes, techniques, and countermeasuresExperience with fraud detection and prevention tools, systems, and technologiesExcellent analytical, problem-solving, and decision-making skillsStrong communication, interpersonal, and leadership abilitiesAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyAdvanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to MacroSQL experience is preferredProficiency with Microsoft Office Applications and Google Suite Strong written and verbal communication skillsAbility to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departmentsBilingual in Spanish and English a plus

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

About the job

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties And Responsibilities

We are seeking an experienced and motivated Manager to lead our Device Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of device fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.

Key Responsibilities

Lead and manage a team of fraud analysts specialistsDevelop and implement strategies to prevent, detect, and mitigate device fraud using various Fraud Management Tools and SystemsEstablish and enforce policies, procedures, and best practices related to device security and fraud preventionMonitor and analyze device fraud trends, patterns, and threats to identify emerging risks and vulnerabilitiesCollaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutionsConduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvementProvide regular reporting and updates to senior management on device fraud trends, incidents, and mitigation effortsStay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and securityAbility to engage in team development and foster employee career growth

Skills, Experience And Requirements

Education and Experience:

Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and/or CFE preferred5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams

Skills And Qualifications

Strong knowledge of device fraud schemes, techniques, and countermeasuresExperience with fraud detection and prevention tools, systems, and technologiesExcellent analytical, problem-solving, and decision-making skillsStrong communication, interpersonal, and leadership abilitiesAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyAdvanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to MacroSQL experience is preferredProficiency with Microsoft Office Applications and Google Suite Strong written and verbal communication skillsAbility to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departmentsBilingual in Spanish and English a plus

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

About the job

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties And Responsibilities

We are seeking an experienced and motivated Manager to lead our Device Fraud Team. As the Manager of this crucial role, you will be responsible for overseeing all aspects of device fraud prevention, detection, and mitigation. You will lead a team of dedicated analysts, set strategic direction, develop and implement policies and procedures, and collaborate with cross-functional teams to ensure the security and integrity of our devices and products.

Key Responsibilities

Lead and manage a team of fraud analysts specialistsDevelop and implement strategies to prevent, detect, and mitigate device fraud using various Fraud Management Tools and SystemsEstablish and enforce policies, procedures, and best practices related to device security and fraud preventionMonitor and analyze device fraud trends, patterns, and threats to identify emerging risks and vulnerabilitiesCollaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutionsConduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvementProvide regular reporting and updates to senior management on device fraud trends, incidents, and mitigation effortsStay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and securityAbility to engage in team development and foster employee career growth

Skills, Experience And Requirements

Education and Experience:

Bachelor's degree in computer science, cybersecurity, criminology, or a related field; Master's degree and/or CFE preferred5 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment3 years of experience in a leadership or managerial role, with a proven track record of building and managing high-performing teams

Skills And Qualifications

Strong knowledge of device fraud schemes, techniques, and countermeasuresExperience with fraud detection and prevention tools, systems, and technologiesExcellent analytical, problem-solving, and decision-making skillsStrong communication, interpersonal, and leadership abilitiesAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyAdvanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to MacroSQL experience is preferredProficiency with Microsoft Office Applications and Google Suite Strong written and verbal communication skillsAbility to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departmentsBilingual in Spanish and English a plus

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

About Company

Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile and Gen Mobile — but that’s just the start. We’re building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited possibilities.

Total Employees

22,927

Company 2-Year Growth

0%

Median Employee Tenure

5.4 years

Because no one goes to school
for fighting fraud.