Published on

Feb 20, 2024

Published on

Feb 20, 2024

Published on

Feb 20, 2024

Published on

Feb 20, 2024

Fraud Prevention Spc III

Fraud Prevention Spc III

Fraud Prevention Spc III

Fraud Prevention Spc III

Full-time

/

Dallas, TX

/

On-site

Full-time

/

Dallas, TX

/

On-site

Full-time

/

Dallas, TX

/

On-site

Full-time

/

Dallas, TX

/

On-site

About the job

Job Summary

The Fraud Prevention Specialist III is responsible for reviewing real-time and near real-time data to proactively identify and block suspicious activity within MoneyGram Online transactions. Processes online transfers to prevent fraudulent activity associated with consumer scams and stops all suspicious activity related to identity theft by utilizing prescribed tools and methodologies to approve or decline transactions which are systematically routed to a queue for manual review. Works closely with the Manager of Fraud Mitigation and Fraud Reporting Analysts to develop and maintain scoring and rule engine effectiveness. Also works closely with Fraud Prevention Representatives to assist with in depth fraud related questions.

Primary Responsibilities

  • Performs proactive and real-time fraud queries to minimize fraud impacts.

  • Builds basic sequence query language (SQL) queries to further refine information provided by Fraud Reporting Analysts.

  • Updates MS Access databases to ensure performance efficiency.

  • Monitors SQL query results in designated folder during shift to prevent losses to the company.

  • Continuously runs SQL/MS Access queries throughout shift and reviews database query results.

  • Maintains records of queries run and provides documentation to internal Electronic Operations Center (EOC) Audit.

  • Reviews consumer’s transactions for fraudulent activity including identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.

  • Identifies and researches suspicious activity; objectively blocks suspicious and fraudulent profile information based on query findings to reduce the scope of fraud activity based on information and findings provided by the Fraud Reporting Analysts.

  • Reports findings of linked fraud activity to Fraud Prevention Lead and Fraud Reporting Analysts.

  • Processes returned and bounced customer emails and blocks suspicious activity.

  • Processes transactions timely by conducting necessary checks and verifications as described in respective procedures; protects consumers from being defrauded by identifying potential scams and preventing it.

  • Completes unusual activity reports (UARs) via research of activity and chargebacks received; assists with coding chargebacks received daily.

  • Secures accounts to prevent losses. Processes Ethoca Alerts as they come in to stop additional loss to the company.

  • Makes decisions related to the validity of customer profiles based on transaction and profile information.

  • Reviews documents customers have provided for authenticity for KYC in SGP, NZL and EU countries in the Online Documents inbox.

  • Responds to inquiries from the Online Risk team inbox.

  • Monitors Splunk risk alerts as they come into the Online Risk Alerts inbox.

  • Performs other duties as assigned.

Primary Location

United States of America-Texas-Dallas

Other Locations

United States of America-Minnesota-Minneapolis

Work Locations

VIRTUAL EMPLOYEES

Job

Retail and Risk Mgmt

Organization

Global Operations

Full-time

Travel

No

Job Posting

Feb 9, 2024, 3:46:37 PM

Education

  • High School diploma or GED.

  • College degree preferred or equivalent experience in call center or financial operations.

  • Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Experience

  • 2+ years' experience in a call center or other operations environment highly preferred.

  • Previous online fraud avoidance experience such as phishing, payments, and identity authentication, preferred.

Essential Skills

  • Basic SQL experience and familiarity preferred.

  • Advanced PC skills with Microsoft Office.

  • Exceptional organizational skills with attention to detail and ability to handle multiple tasks efficiently.

  • Demonstrated analytical and problem-solving skills.

  • Demonstrated ability to think strategically and turn data into meaningful business conclusions.

  • Effective interpersonal skills with ability to be effective and successful working with others in a team or independently.

  • Must have the ability to analyze appropriate data to recognize fraud patterns, define risk, identify issues, and escalate as needed to the appropriate contact.

  • Must be able to identify process changes to query reviews to improve efficiency and increase fraud detection.

  • Knowledge of credit card and card not present transaction security processes, preferred.

  • Familiarity with fraud prevention systems, preferred.

  • Ability to work with sensitive data and deal with confidentiality appropriately.

  • Anticipated Hourly Pay:  $20-$26 (Performance Bonus Target available for this role)

  • Day 1 Benefits to include:

  • Customizable health plan-PPO/High Deductible Plan with Employer HSA Contribution

  • 20 Days of Accrued PTO

  • 13 Paid Holidays

  • 2 Community Service Days

  • 401k with Employer Match

  • Parental Leave

  • Employee Assistance Program

  • Tuition Reimbursement

  • Money Transfer Reimbursement

  • Pet Insurance options

  • The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About the job

Job Summary

The Fraud Prevention Specialist III is responsible for reviewing real-time and near real-time data to proactively identify and block suspicious activity within MoneyGram Online transactions. Processes online transfers to prevent fraudulent activity associated with consumer scams and stops all suspicious activity related to identity theft by utilizing prescribed tools and methodologies to approve or decline transactions which are systematically routed to a queue for manual review. Works closely with the Manager of Fraud Mitigation and Fraud Reporting Analysts to develop and maintain scoring and rule engine effectiveness. Also works closely with Fraud Prevention Representatives to assist with in depth fraud related questions.

Primary Responsibilities

  • Performs proactive and real-time fraud queries to minimize fraud impacts.

  • Builds basic sequence query language (SQL) queries to further refine information provided by Fraud Reporting Analysts.

  • Updates MS Access databases to ensure performance efficiency.

  • Monitors SQL query results in designated folder during shift to prevent losses to the company.

  • Continuously runs SQL/MS Access queries throughout shift and reviews database query results.

  • Maintains records of queries run and provides documentation to internal Electronic Operations Center (EOC) Audit.

  • Reviews consumer’s transactions for fraudulent activity including identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.

  • Identifies and researches suspicious activity; objectively blocks suspicious and fraudulent profile information based on query findings to reduce the scope of fraud activity based on information and findings provided by the Fraud Reporting Analysts.

  • Reports findings of linked fraud activity to Fraud Prevention Lead and Fraud Reporting Analysts.

  • Processes returned and bounced customer emails and blocks suspicious activity.

  • Processes transactions timely by conducting necessary checks and verifications as described in respective procedures; protects consumers from being defrauded by identifying potential scams and preventing it.

  • Completes unusual activity reports (UARs) via research of activity and chargebacks received; assists with coding chargebacks received daily.

  • Secures accounts to prevent losses. Processes Ethoca Alerts as they come in to stop additional loss to the company.

  • Makes decisions related to the validity of customer profiles based on transaction and profile information.

  • Reviews documents customers have provided for authenticity for KYC in SGP, NZL and EU countries in the Online Documents inbox.

  • Responds to inquiries from the Online Risk team inbox.

  • Monitors Splunk risk alerts as they come into the Online Risk Alerts inbox.

  • Performs other duties as assigned.

Primary Location

United States of America-Texas-Dallas

Other Locations

United States of America-Minnesota-Minneapolis

Work Locations

VIRTUAL EMPLOYEES

Job

Retail and Risk Mgmt

Organization

Global Operations

Full-time

Travel

No

Job Posting

Feb 9, 2024, 3:46:37 PM

Education

  • High School diploma or GED.

  • College degree preferred or equivalent experience in call center or financial operations.

  • Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Experience

  • 2+ years' experience in a call center or other operations environment highly preferred.

  • Previous online fraud avoidance experience such as phishing, payments, and identity authentication, preferred.

Essential Skills

  • Basic SQL experience and familiarity preferred.

  • Advanced PC skills with Microsoft Office.

  • Exceptional organizational skills with attention to detail and ability to handle multiple tasks efficiently.

  • Demonstrated analytical and problem-solving skills.

  • Demonstrated ability to think strategically and turn data into meaningful business conclusions.

  • Effective interpersonal skills with ability to be effective and successful working with others in a team or independently.

  • Must have the ability to analyze appropriate data to recognize fraud patterns, define risk, identify issues, and escalate as needed to the appropriate contact.

  • Must be able to identify process changes to query reviews to improve efficiency and increase fraud detection.

  • Knowledge of credit card and card not present transaction security processes, preferred.

  • Familiarity with fraud prevention systems, preferred.

  • Ability to work with sensitive data and deal with confidentiality appropriately.

  • Anticipated Hourly Pay:  $20-$26 (Performance Bonus Target available for this role)

  • Day 1 Benefits to include:

  • Customizable health plan-PPO/High Deductible Plan with Employer HSA Contribution

  • 20 Days of Accrued PTO

  • 13 Paid Holidays

  • 2 Community Service Days

  • 401k with Employer Match

  • Parental Leave

  • Employee Assistance Program

  • Tuition Reimbursement

  • Money Transfer Reimbursement

  • Pet Insurance options

  • The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About the job

Job Summary

The Fraud Prevention Specialist III is responsible for reviewing real-time and near real-time data to proactively identify and block suspicious activity within MoneyGram Online transactions. Processes online transfers to prevent fraudulent activity associated with consumer scams and stops all suspicious activity related to identity theft by utilizing prescribed tools and methodologies to approve or decline transactions which are systematically routed to a queue for manual review. Works closely with the Manager of Fraud Mitigation and Fraud Reporting Analysts to develop and maintain scoring and rule engine effectiveness. Also works closely with Fraud Prevention Representatives to assist with in depth fraud related questions.

Primary Responsibilities

  • Performs proactive and real-time fraud queries to minimize fraud impacts.

  • Builds basic sequence query language (SQL) queries to further refine information provided by Fraud Reporting Analysts.

  • Updates MS Access databases to ensure performance efficiency.

  • Monitors SQL query results in designated folder during shift to prevent losses to the company.

  • Continuously runs SQL/MS Access queries throughout shift and reviews database query results.

  • Maintains records of queries run and provides documentation to internal Electronic Operations Center (EOC) Audit.

  • Reviews consumer’s transactions for fraudulent activity including identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.

  • Identifies and researches suspicious activity; objectively blocks suspicious and fraudulent profile information based on query findings to reduce the scope of fraud activity based on information and findings provided by the Fraud Reporting Analysts.

  • Reports findings of linked fraud activity to Fraud Prevention Lead and Fraud Reporting Analysts.

  • Processes returned and bounced customer emails and blocks suspicious activity.

  • Processes transactions timely by conducting necessary checks and verifications as described in respective procedures; protects consumers from being defrauded by identifying potential scams and preventing it.

  • Completes unusual activity reports (UARs) via research of activity and chargebacks received; assists with coding chargebacks received daily.

  • Secures accounts to prevent losses. Processes Ethoca Alerts as they come in to stop additional loss to the company.

  • Makes decisions related to the validity of customer profiles based on transaction and profile information.

  • Reviews documents customers have provided for authenticity for KYC in SGP, NZL and EU countries in the Online Documents inbox.

  • Responds to inquiries from the Online Risk team inbox.

  • Monitors Splunk risk alerts as they come into the Online Risk Alerts inbox.

  • Performs other duties as assigned.

Primary Location

United States of America-Texas-Dallas

Other Locations

United States of America-Minnesota-Minneapolis

Work Locations

VIRTUAL EMPLOYEES

Job

Retail and Risk Mgmt

Organization

Global Operations

Full-time

Travel

No

Job Posting

Feb 9, 2024, 3:46:37 PM

Education

  • High School diploma or GED.

  • College degree preferred or equivalent experience in call center or financial operations.

  • Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Experience

  • 2+ years' experience in a call center or other operations environment highly preferred.

  • Previous online fraud avoidance experience such as phishing, payments, and identity authentication, preferred.

Essential Skills

  • Basic SQL experience and familiarity preferred.

  • Advanced PC skills with Microsoft Office.

  • Exceptional organizational skills with attention to detail and ability to handle multiple tasks efficiently.

  • Demonstrated analytical and problem-solving skills.

  • Demonstrated ability to think strategically and turn data into meaningful business conclusions.

  • Effective interpersonal skills with ability to be effective and successful working with others in a team or independently.

  • Must have the ability to analyze appropriate data to recognize fraud patterns, define risk, identify issues, and escalate as needed to the appropriate contact.

  • Must be able to identify process changes to query reviews to improve efficiency and increase fraud detection.

  • Knowledge of credit card and card not present transaction security processes, preferred.

  • Familiarity with fraud prevention systems, preferred.

  • Ability to work with sensitive data and deal with confidentiality appropriately.

  • Anticipated Hourly Pay:  $20-$26 (Performance Bonus Target available for this role)

  • Day 1 Benefits to include:

  • Customizable health plan-PPO/High Deductible Plan with Employer HSA Contribution

  • 20 Days of Accrued PTO

  • 13 Paid Holidays

  • 2 Community Service Days

  • 401k with Employer Match

  • Parental Leave

  • Employee Assistance Program

  • Tuition Reimbursement

  • Money Transfer Reimbursement

  • Pet Insurance options

  • The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About the job

Job Summary

The Fraud Prevention Specialist III is responsible for reviewing real-time and near real-time data to proactively identify and block suspicious activity within MoneyGram Online transactions. Processes online transfers to prevent fraudulent activity associated with consumer scams and stops all suspicious activity related to identity theft by utilizing prescribed tools and methodologies to approve or decline transactions which are systematically routed to a queue for manual review. Works closely with the Manager of Fraud Mitigation and Fraud Reporting Analysts to develop and maintain scoring and rule engine effectiveness. Also works closely with Fraud Prevention Representatives to assist with in depth fraud related questions.

Primary Responsibilities

  • Performs proactive and real-time fraud queries to minimize fraud impacts.

  • Builds basic sequence query language (SQL) queries to further refine information provided by Fraud Reporting Analysts.

  • Updates MS Access databases to ensure performance efficiency.

  • Monitors SQL query results in designated folder during shift to prevent losses to the company.

  • Continuously runs SQL/MS Access queries throughout shift and reviews database query results.

  • Maintains records of queries run and provides documentation to internal Electronic Operations Center (EOC) Audit.

  • Reviews consumer’s transactions for fraudulent activity including identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.

  • Identifies and researches suspicious activity; objectively blocks suspicious and fraudulent profile information based on query findings to reduce the scope of fraud activity based on information and findings provided by the Fraud Reporting Analysts.

  • Reports findings of linked fraud activity to Fraud Prevention Lead and Fraud Reporting Analysts.

  • Processes returned and bounced customer emails and blocks suspicious activity.

  • Processes transactions timely by conducting necessary checks and verifications as described in respective procedures; protects consumers from being defrauded by identifying potential scams and preventing it.

  • Completes unusual activity reports (UARs) via research of activity and chargebacks received; assists with coding chargebacks received daily.

  • Secures accounts to prevent losses. Processes Ethoca Alerts as they come in to stop additional loss to the company.

  • Makes decisions related to the validity of customer profiles based on transaction and profile information.

  • Reviews documents customers have provided for authenticity for KYC in SGP, NZL and EU countries in the Online Documents inbox.

  • Responds to inquiries from the Online Risk team inbox.

  • Monitors Splunk risk alerts as they come into the Online Risk Alerts inbox.

  • Performs other duties as assigned.

Primary Location

United States of America-Texas-Dallas

Other Locations

United States of America-Minnesota-Minneapolis

Work Locations

VIRTUAL EMPLOYEES

Job

Retail and Risk Mgmt

Organization

Global Operations

Full-time

Travel

No

Job Posting

Feb 9, 2024, 3:46:37 PM

Education

  • High School diploma or GED.

  • College degree preferred or equivalent experience in call center or financial operations.

  • Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.

Experience

  • 2+ years' experience in a call center or other operations environment highly preferred.

  • Previous online fraud avoidance experience such as phishing, payments, and identity authentication, preferred.

Essential Skills

  • Basic SQL experience and familiarity preferred.

  • Advanced PC skills with Microsoft Office.

  • Exceptional organizational skills with attention to detail and ability to handle multiple tasks efficiently.

  • Demonstrated analytical and problem-solving skills.

  • Demonstrated ability to think strategically and turn data into meaningful business conclusions.

  • Effective interpersonal skills with ability to be effective and successful working with others in a team or independently.

  • Must have the ability to analyze appropriate data to recognize fraud patterns, define risk, identify issues, and escalate as needed to the appropriate contact.

  • Must be able to identify process changes to query reviews to improve efficiency and increase fraud detection.

  • Knowledge of credit card and card not present transaction security processes, preferred.

  • Familiarity with fraud prevention systems, preferred.

  • Ability to work with sensitive data and deal with confidentiality appropriately.

  • Anticipated Hourly Pay:  $20-$26 (Performance Bonus Target available for this role)

  • Day 1 Benefits to include:

  • Customizable health plan-PPO/High Deductible Plan with Employer HSA Contribution

  • 20 Days of Accrued PTO

  • 13 Paid Holidays

  • 2 Community Service Days

  • 401k with Employer Match

  • Parental Leave

  • Employee Assistance Program

  • Tuition Reimbursement

  • Money Transfer Reimbursement

  • Pet Insurance options

  • The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

MoneyGram International

Dallas, TX

Visit Company Website

MoneyGram International

Dallas, TX

Visit Company Website

MoneyGram International

Dallas, TX

Visit Company Website

MoneyGram International

Dallas, TX

Visit Company Website

About Company

MoneyGram is a global leader in cross-border P2P payments and money transfers. Its consumer-centric capabilities enable family and friends to quickly and affordably send money in more than 200 countries and territories, with more than 75 countries now digitally enabled.MoneyGram leverages its modern, mobile, and API-driven platform and collaborates with the world's leading brands to serve millions of people each year through both its walk-in business and its direct-to-consumer digital business.With a strong culture of innovation and a relentless focus on utilizing technology to deliver the world's best customer experience, MoneyGram is leading the evolution of digital P2P payments.For more information, please visit moneygram.com and follow @MoneyGram.MoneyGram and the Globe are marks of MoneyGram. All other marks are the property of their respective owners. ©2023 MoneyGram.State Licensing:Licensed in all 50 states. Licensed as a Money Transmitter by the Banking Department of the State of New YorkLicensed by the Georgia Department of Banking and Finance; NMLS #898432Massachusetts Check Seller License # CS0025, Foreign Transmittal License # FT89432, NMLS # 898432.The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding MoneyGram Payment Systems, Inc. (NMLS #898432) at: 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201. Phone number: 888-784-0136. MoneyGram’s license status information can be viewed on the NMLS Consumer Access website at https://nmlsconsumeraccess.org/

Total Employees

3,213

Company 2-Year Growth

7%

Median Employee Tenure

6.3 years