Published on

Jan 27, 2024

Published on

Jan 27, 2024

Published on

Jan 27, 2024

Published on

Jan 27, 2024

Fraud Prevention Tech

Fraud Prevention Tech

Fraud Prevention Tech

Fraud Prevention Tech

Full-time

/

Raleigh, NC

/

On-site

Full-time

/

Raleigh, NC

/

On-site

Full-time

/

Raleigh, NC

/

On-site

Full-time

/

Raleigh, NC

/

On-site

About the job

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Entry-level position working in a call center environment using dedicated risk products to include neural network technology to identify and mitigate suspicious activity on debit and credit cards.

Assist members with questions and concerns regarding fraudulent activity.

Constant contact with members, and branch employees via phone.

Internal communication via email and inner office chat.

Must be able to work independently and as a member of a team.

Evaluate cases prompted for review in fraud monitoring applications.

Make outbound calls and receive inbound calls concerning potentially fraudulent activity.

Communicate emerging fraud trends to supervisors and other applicable staff.

Submit confirmed fraud activity to Cardholder Fraud for resolution.

Shift schedule is an in-office position working 4 on/4 off (rotating) including weekends and holidays, 7pm-7am.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About the job

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Entry-level position working in a call center environment using dedicated risk products to include neural network technology to identify and mitigate suspicious activity on debit and credit cards.

Assist members with questions and concerns regarding fraudulent activity.

Constant contact with members, and branch employees via phone.

Internal communication via email and inner office chat.

Must be able to work independently and as a member of a team.

Evaluate cases prompted for review in fraud monitoring applications.

Make outbound calls and receive inbound calls concerning potentially fraudulent activity.

Communicate emerging fraud trends to supervisors and other applicable staff.

Submit confirmed fraud activity to Cardholder Fraud for resolution.

Shift schedule is an in-office position working 4 on/4 off (rotating) including weekends and holidays, 7pm-7am.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About the job

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Entry-level position working in a call center environment using dedicated risk products to include neural network technology to identify and mitigate suspicious activity on debit and credit cards.

Assist members with questions and concerns regarding fraudulent activity.

Constant contact with members, and branch employees via phone.

Internal communication via email and inner office chat.

Must be able to work independently and as a member of a team.

Evaluate cases prompted for review in fraud monitoring applications.

Make outbound calls and receive inbound calls concerning potentially fraudulent activity.

Communicate emerging fraud trends to supervisors and other applicable staff.

Submit confirmed fraud activity to Cardholder Fraud for resolution.

Shift schedule is an in-office position working 4 on/4 off (rotating) including weekends and holidays, 7pm-7am.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About the job

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Entry-level position working in a call center environment using dedicated risk products to include neural network technology to identify and mitigate suspicious activity on debit and credit cards.

Assist members with questions and concerns regarding fraudulent activity.

Constant contact with members, and branch employees via phone.

Internal communication via email and inner office chat.

Must be able to work independently and as a member of a team.

Evaluate cases prompted for review in fraud monitoring applications.

Make outbound calls and receive inbound calls concerning potentially fraudulent activity.

Communicate emerging fraud trends to supervisors and other applicable staff.

Submit confirmed fraud activity to Cardholder Fraud for resolution.

Shift schedule is an in-office position working 4 on/4 off (rotating) including weekends and holidays, 7pm-7am.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About Company

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina.State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Total Employees

5,484

Company 2-Year Growth

28%

Median Employee Tenure

6.3 years