Published on

Jul 6, 2024

Published on

Jul 6, 2024

Published on

Jul 6, 2024

Published on

Jul 6, 2024

Fraud Product Analyst, Asset Protection

Fraud Product Analyst, Asset Protection

Fraud Product Analyst, Asset Protection

Fraud Product Analyst, Asset Protection

Full-time

/

Columbus, OH

/

On-site

Full-time

/

Columbus, OH

/

On-site

Full-time

/

Columbus, OH

/

On-site

Full-time

/

Columbus, OH

/

On-site

About the job

Company Description

Job Description

The E-Commerce team at Abercrombie & Fitch is the driving force behind all our innovative digital and omni-channel operations. This team is focused on developing, designing, testing, and implementing new and improved ways for our customers to experience the brands both in stores and online.

The A&F Co. Digital Policy Team is responsible for the monitoring for and prevention of fraud and abuse. Our area of focus is currently on our digital business, but we commonly overlap with other areas. We use a variety of tools to accomplish these responsibilities and lead multiple cross functional working sessions to drive improvements in areas that need additional focus/change.

Located in Columbus, OH the Digital Policy Analyst will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive the customer experience forward while limiting risk to A&F Co. This person will be responsible for managing the performance of these tools with internal and external partners, for identifying and delivering value across the digital business through data analysis, and for collaborating with cross-functional partners to launch new policies.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

Work with our third-party AI Checkout and Returns decisioning partner to map system flows, triage integration issues, and manage integration development work with our internal engineering team.Leverage data to understand and report on business performance metrics for checkout including payment success rate, chargeback rate, false positive rate, etc; and for returns including contact rate, return rate, and loss rate.Partner cross-functionally to identify and react to dynamic fraud and abuse issues across checkout, returns, and loyalty accounts.Collaborate with cross-functional partners to implement and enforce digital policies in our 'decision center' tool, including opportunity discovery with cross-functional teams, opportunity sizing and visualization, requirement scoping and roadmapping, and quality assurance.Develop performance dashboards to monitor KPIs across key checkout and returns experiences.Monitor, scope, and execute resolutions to ad-hoc issues impacting appeasements and other digital policy related issues with subject matter experts across the business with a goal of reducing appeasements costs as a % of sales.Work with customer care teams and agents to audit and enforce digital policies across their lifecycle, and to improve intended performance.Manage weekly and monthly digital communications to the business on the state of appeasement and fraud spend and key metrics.Partner with Abercrombie customer care teams to understand and audit processes in place that impact digital policy and appeasements.

What Do You Need To Bring?

BA or BS in business, engineering, supply chain, information systems, or field related to digital retailExperience using analytical tools such as SQL, Power BI, or Excel Pivot Tables to explore and identify insights using data, and to construct visualizations of data.Experience using dashboard tools such as Tabelau, Hadoop, or others to identify trends and share out ongoing business performance results.3-5 years of digital product, digital transformation, retail industry, or related experienceWorking collaboratively with cross-functional teams including engineers and customer support, experience in project management.Ability to manage multiple projects with in Agile environment with competing priorities and prioritize according to business need and industry trendsComfort using large amounts of data to drive insights and actionAbility to communicate nuanced concepts in a way appropriate for executive leadership

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program401(K) savings plan with company matchAnnual companywide review processFlexible spending accountsMedical, dental, and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off & one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)Seven associate wellness half days per yearOnsite fitness centerMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

About the job

Company Description

Job Description

The E-Commerce team at Abercrombie & Fitch is the driving force behind all our innovative digital and omni-channel operations. This team is focused on developing, designing, testing, and implementing new and improved ways for our customers to experience the brands both in stores and online.

The A&F Co. Digital Policy Team is responsible for the monitoring for and prevention of fraud and abuse. Our area of focus is currently on our digital business, but we commonly overlap with other areas. We use a variety of tools to accomplish these responsibilities and lead multiple cross functional working sessions to drive improvements in areas that need additional focus/change.

Located in Columbus, OH the Digital Policy Analyst will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive the customer experience forward while limiting risk to A&F Co. This person will be responsible for managing the performance of these tools with internal and external partners, for identifying and delivering value across the digital business through data analysis, and for collaborating with cross-functional partners to launch new policies.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

Work with our third-party AI Checkout and Returns decisioning partner to map system flows, triage integration issues, and manage integration development work with our internal engineering team.Leverage data to understand and report on business performance metrics for checkout including payment success rate, chargeback rate, false positive rate, etc; and for returns including contact rate, return rate, and loss rate.Partner cross-functionally to identify and react to dynamic fraud and abuse issues across checkout, returns, and loyalty accounts.Collaborate with cross-functional partners to implement and enforce digital policies in our 'decision center' tool, including opportunity discovery with cross-functional teams, opportunity sizing and visualization, requirement scoping and roadmapping, and quality assurance.Develop performance dashboards to monitor KPIs across key checkout and returns experiences.Monitor, scope, and execute resolutions to ad-hoc issues impacting appeasements and other digital policy related issues with subject matter experts across the business with a goal of reducing appeasements costs as a % of sales.Work with customer care teams and agents to audit and enforce digital policies across their lifecycle, and to improve intended performance.Manage weekly and monthly digital communications to the business on the state of appeasement and fraud spend and key metrics.Partner with Abercrombie customer care teams to understand and audit processes in place that impact digital policy and appeasements.

What Do You Need To Bring?

BA or BS in business, engineering, supply chain, information systems, or field related to digital retailExperience using analytical tools such as SQL, Power BI, or Excel Pivot Tables to explore and identify insights using data, and to construct visualizations of data.Experience using dashboard tools such as Tabelau, Hadoop, or others to identify trends and share out ongoing business performance results.3-5 years of digital product, digital transformation, retail industry, or related experienceWorking collaboratively with cross-functional teams including engineers and customer support, experience in project management.Ability to manage multiple projects with in Agile environment with competing priorities and prioritize according to business need and industry trendsComfort using large amounts of data to drive insights and actionAbility to communicate nuanced concepts in a way appropriate for executive leadership

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program401(K) savings plan with company matchAnnual companywide review processFlexible spending accountsMedical, dental, and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off & one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)Seven associate wellness half days per yearOnsite fitness centerMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

About the job

Company Description

Job Description

The E-Commerce team at Abercrombie & Fitch is the driving force behind all our innovative digital and omni-channel operations. This team is focused on developing, designing, testing, and implementing new and improved ways for our customers to experience the brands both in stores and online.

The A&F Co. Digital Policy Team is responsible for the monitoring for and prevention of fraud and abuse. Our area of focus is currently on our digital business, but we commonly overlap with other areas. We use a variety of tools to accomplish these responsibilities and lead multiple cross functional working sessions to drive improvements in areas that need additional focus/change.

Located in Columbus, OH the Digital Policy Analyst will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive the customer experience forward while limiting risk to A&F Co. This person will be responsible for managing the performance of these tools with internal and external partners, for identifying and delivering value across the digital business through data analysis, and for collaborating with cross-functional partners to launch new policies.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

Work with our third-party AI Checkout and Returns decisioning partner to map system flows, triage integration issues, and manage integration development work with our internal engineering team.Leverage data to understand and report on business performance metrics for checkout including payment success rate, chargeback rate, false positive rate, etc; and for returns including contact rate, return rate, and loss rate.Partner cross-functionally to identify and react to dynamic fraud and abuse issues across checkout, returns, and loyalty accounts.Collaborate with cross-functional partners to implement and enforce digital policies in our 'decision center' tool, including opportunity discovery with cross-functional teams, opportunity sizing and visualization, requirement scoping and roadmapping, and quality assurance.Develop performance dashboards to monitor KPIs across key checkout and returns experiences.Monitor, scope, and execute resolutions to ad-hoc issues impacting appeasements and other digital policy related issues with subject matter experts across the business with a goal of reducing appeasements costs as a % of sales.Work with customer care teams and agents to audit and enforce digital policies across their lifecycle, and to improve intended performance.Manage weekly and monthly digital communications to the business on the state of appeasement and fraud spend and key metrics.Partner with Abercrombie customer care teams to understand and audit processes in place that impact digital policy and appeasements.

What Do You Need To Bring?

BA or BS in business, engineering, supply chain, information systems, or field related to digital retailExperience using analytical tools such as SQL, Power BI, or Excel Pivot Tables to explore and identify insights using data, and to construct visualizations of data.Experience using dashboard tools such as Tabelau, Hadoop, or others to identify trends and share out ongoing business performance results.3-5 years of digital product, digital transformation, retail industry, or related experienceWorking collaboratively with cross-functional teams including engineers and customer support, experience in project management.Ability to manage multiple projects with in Agile environment with competing priorities and prioritize according to business need and industry trendsComfort using large amounts of data to drive insights and actionAbility to communicate nuanced concepts in a way appropriate for executive leadership

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program401(K) savings plan with company matchAnnual companywide review processFlexible spending accountsMedical, dental, and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off & one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)Seven associate wellness half days per yearOnsite fitness centerMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

About the job

Company Description

Job Description

The E-Commerce team at Abercrombie & Fitch is the driving force behind all our innovative digital and omni-channel operations. This team is focused on developing, designing, testing, and implementing new and improved ways for our customers to experience the brands both in stores and online.

The A&F Co. Digital Policy Team is responsible for the monitoring for and prevention of fraud and abuse. Our area of focus is currently on our digital business, but we commonly overlap with other areas. We use a variety of tools to accomplish these responsibilities and lead multiple cross functional working sessions to drive improvements in areas that need additional focus/change.

Located in Columbus, OH the Digital Policy Analyst will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive the customer experience forward while limiting risk to A&F Co. This person will be responsible for managing the performance of these tools with internal and external partners, for identifying and delivering value across the digital business through data analysis, and for collaborating with cross-functional partners to launch new policies.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

Work with our third-party AI Checkout and Returns decisioning partner to map system flows, triage integration issues, and manage integration development work with our internal engineering team.Leverage data to understand and report on business performance metrics for checkout including payment success rate, chargeback rate, false positive rate, etc; and for returns including contact rate, return rate, and loss rate.Partner cross-functionally to identify and react to dynamic fraud and abuse issues across checkout, returns, and loyalty accounts.Collaborate with cross-functional partners to implement and enforce digital policies in our 'decision center' tool, including opportunity discovery with cross-functional teams, opportunity sizing and visualization, requirement scoping and roadmapping, and quality assurance.Develop performance dashboards to monitor KPIs across key checkout and returns experiences.Monitor, scope, and execute resolutions to ad-hoc issues impacting appeasements and other digital policy related issues with subject matter experts across the business with a goal of reducing appeasements costs as a % of sales.Work with customer care teams and agents to audit and enforce digital policies across their lifecycle, and to improve intended performance.Manage weekly and monthly digital communications to the business on the state of appeasement and fraud spend and key metrics.Partner with Abercrombie customer care teams to understand and audit processes in place that impact digital policy and appeasements.

What Do You Need To Bring?

BA or BS in business, engineering, supply chain, information systems, or field related to digital retailExperience using analytical tools such as SQL, Power BI, or Excel Pivot Tables to explore and identify insights using data, and to construct visualizations of data.Experience using dashboard tools such as Tabelau, Hadoop, or others to identify trends and share out ongoing business performance results.3-5 years of digital product, digital transformation, retail industry, or related experienceWorking collaboratively with cross-functional teams including engineers and customer support, experience in project management.Ability to manage multiple projects with in Agile environment with competing priorities and prioritize according to business need and industry trendsComfort using large amounts of data to drive insights and actionAbility to communicate nuanced concepts in a way appropriate for executive leadership

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program401(K) savings plan with company matchAnnual companywide review processFlexible spending accountsMedical, dental, and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off & one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)Seven associate wellness half days per yearOnsite fitness centerMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Abercrombie & Fitch Co.

Columbus, OH

Visit Company Website

Abercrombie & Fitch Co.

Columbus, OH

Visit Company Website

Abercrombie & Fitch Co.

Columbus, OH

Visit Company Website

Abercrombie & Fitch Co.

Columbus, OH

Visit Company Website

About Company

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global, omnichannel specialty retailer of apparel and accessories for men, women and kids. Abercrombie & Fitch was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids believes kids should feel exceptional every single day. The quintessential apparel brand of the global teen consumer, Hollister Co. creates clothes made for capturing moments, creating memories and being unapologetically you. Gilly Hicks, offering active lifestyle products, is designed to create happiness through movement.The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 760 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com, www.abercrombiekids.com and www.hollisterco.com. Working at A&F Co. We strive to create inclusive, welcoming, omni-channel experiences for our global customers. Every day, our associates show up and empower one another to stay curious and push boundaries. We hold our work and our ideas to the highest caliber, and ourselves to the highest character. Whether you lead yourself, a team, or the company, everyone has a voice at A&F Co. Get a glimpse into our world on Instagram @LifeatANF.To apply for jobs and learn more about our hiring process, visit corporate.abercrombie.com/careers/If you are emailed by an A&F Co. recruiter at any point in the hiring process process, it will come from an email address ending in @anfcorp.com, @stores.anfcorp.com or @smartrecruiters.com.

Total Employees

22,865

Company 2-Year Growth

0%

Median Employee Tenure

5.3 years

Because no one goes to school
for fighting fraud.