Published on

Jun 14, 2024

Published on

Jun 14, 2024

Published on

Jun 14, 2024

Published on

Jun 14, 2024

Fraud Solutions – Operations Solutions Leader

Fraud Solutions – Operations Solutions Leader

Fraud Solutions – Operations Solutions Leader

Fraud Solutions – Operations Solutions Leader

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

About the job

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary:

As the Fraud Operations Solutions Leader, you will be responsible for leading a group of professionals who implement strategic initiatives to optimize operational processes within the Enterprise Fraud Services organization. Your team is responsible for identifying inefficiencies, analyzing data, and developing innovative solutions to streamline workflows, reduce variability, enhance productivity, and deliver operational excellence. You will lead a team who will collaborate cross-functionally to implement best practices, standardize procedures, and continuously improve operational performance.

Job Responsibilities:

Develop and implement operational strategies that align with the company’s goal and objectives, ensuring efficient and effective processes across the Enterprise Fraud Services organization.Lead, mentor and manage a team of Fraud Operation Solutions professionals who will:Lead process improvement projects by identifying areas for optimization within operational workflows.Analyze current processes and performance metrics to identify opportunities for efficiency gains and cost reduction.Develop and implement strategies to streamline workflows, reduce waste, and improve overall operational efficiency.Utilize various tools and methodologies such as Lean Six Sigma, Kaizen, and process mapping to drive continuous improvement initiatives.Collaborate with cross-functional teams to gather input, gain buy-in, and implement process enhancements.Design and implement process controls to ensure consistent and reliable operations.Conduct training sessions to educate team members on new processes and procedures.Monitor and evaluate the effectiveness of implemented improvements, making adjustments as needed to achieve desired outcomes.Identify and mitigate potential risks associated with process changes, ensuring smooth implementation and minimal disruption to operations.Stay current with industry trends and best practices in process improvement methodologies, incorporating new ideas and techniques into existing processes.Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations.

Desired Skills:

Business Process AnalysisChange ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess SimplificationBusiness Case AnalysisCustomer Experience ImprovementPerformance ManagementPresentation SkillsTechnical DocumentationCollaborationCritical ThinkingProcess MappingBasic technical skills in SAS/SQL


Required qualifications:

5+ years of experience of 1st or 2nd line Fraud OperationsBachelor’s Degree/or equivalent experience.Broad understanding across Fraud OperationsAbility to lead a high performing team of professionalsProven track record of being able to drive projects from idea to executionDemonstrate and maintain familiarity of industry trends and practices in fraud, Risk Management, Compliance, and Operations.Advanced PowerPoint and Excel skillsExcellent written, verbal, and interpersonal communication skillsSelf-motivated and possess the ability to work in a fast paced environment and deliver action results quicklyAbility to engage across lines of business and with senior level executivesExperience with design and implementation of new processes and/or productsExperience with developing policy and/or technology requirements for initiatives


Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $92,000.00 to $165,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 06/19/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

About the job

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary:

As the Fraud Operations Solutions Leader, you will be responsible for leading a group of professionals who implement strategic initiatives to optimize operational processes within the Enterprise Fraud Services organization. Your team is responsible for identifying inefficiencies, analyzing data, and developing innovative solutions to streamline workflows, reduce variability, enhance productivity, and deliver operational excellence. You will lead a team who will collaborate cross-functionally to implement best practices, standardize procedures, and continuously improve operational performance.

Job Responsibilities:

Develop and implement operational strategies that align with the company’s goal and objectives, ensuring efficient and effective processes across the Enterprise Fraud Services organization.Lead, mentor and manage a team of Fraud Operation Solutions professionals who will:Lead process improvement projects by identifying areas for optimization within operational workflows.Analyze current processes and performance metrics to identify opportunities for efficiency gains and cost reduction.Develop and implement strategies to streamline workflows, reduce waste, and improve overall operational efficiency.Utilize various tools and methodologies such as Lean Six Sigma, Kaizen, and process mapping to drive continuous improvement initiatives.Collaborate with cross-functional teams to gather input, gain buy-in, and implement process enhancements.Design and implement process controls to ensure consistent and reliable operations.Conduct training sessions to educate team members on new processes and procedures.Monitor and evaluate the effectiveness of implemented improvements, making adjustments as needed to achieve desired outcomes.Identify and mitigate potential risks associated with process changes, ensuring smooth implementation and minimal disruption to operations.Stay current with industry trends and best practices in process improvement methodologies, incorporating new ideas and techniques into existing processes.Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations.

Desired Skills:

Business Process AnalysisChange ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess SimplificationBusiness Case AnalysisCustomer Experience ImprovementPerformance ManagementPresentation SkillsTechnical DocumentationCollaborationCritical ThinkingProcess MappingBasic technical skills in SAS/SQL


Required qualifications:

5+ years of experience of 1st or 2nd line Fraud OperationsBachelor’s Degree/or equivalent experience.Broad understanding across Fraud OperationsAbility to lead a high performing team of professionalsProven track record of being able to drive projects from idea to executionDemonstrate and maintain familiarity of industry trends and practices in fraud, Risk Management, Compliance, and Operations.Advanced PowerPoint and Excel skillsExcellent written, verbal, and interpersonal communication skillsSelf-motivated and possess the ability to work in a fast paced environment and deliver action results quicklyAbility to engage across lines of business and with senior level executivesExperience with design and implementation of new processes and/or productsExperience with developing policy and/or technology requirements for initiatives


Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $92,000.00 to $165,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 06/19/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

About the job

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary:

As the Fraud Operations Solutions Leader, you will be responsible for leading a group of professionals who implement strategic initiatives to optimize operational processes within the Enterprise Fraud Services organization. Your team is responsible for identifying inefficiencies, analyzing data, and developing innovative solutions to streamline workflows, reduce variability, enhance productivity, and deliver operational excellence. You will lead a team who will collaborate cross-functionally to implement best practices, standardize procedures, and continuously improve operational performance.

Job Responsibilities:

Develop and implement operational strategies that align with the company’s goal and objectives, ensuring efficient and effective processes across the Enterprise Fraud Services organization.Lead, mentor and manage a team of Fraud Operation Solutions professionals who will:Lead process improvement projects by identifying areas for optimization within operational workflows.Analyze current processes and performance metrics to identify opportunities for efficiency gains and cost reduction.Develop and implement strategies to streamline workflows, reduce waste, and improve overall operational efficiency.Utilize various tools and methodologies such as Lean Six Sigma, Kaizen, and process mapping to drive continuous improvement initiatives.Collaborate with cross-functional teams to gather input, gain buy-in, and implement process enhancements.Design and implement process controls to ensure consistent and reliable operations.Conduct training sessions to educate team members on new processes and procedures.Monitor and evaluate the effectiveness of implemented improvements, making adjustments as needed to achieve desired outcomes.Identify and mitigate potential risks associated with process changes, ensuring smooth implementation and minimal disruption to operations.Stay current with industry trends and best practices in process improvement methodologies, incorporating new ideas and techniques into existing processes.Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations.

Desired Skills:

Business Process AnalysisChange ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess SimplificationBusiness Case AnalysisCustomer Experience ImprovementPerformance ManagementPresentation SkillsTechnical DocumentationCollaborationCritical ThinkingProcess MappingBasic technical skills in SAS/SQL


Required qualifications:

5+ years of experience of 1st or 2nd line Fraud OperationsBachelor’s Degree/or equivalent experience.Broad understanding across Fraud OperationsAbility to lead a high performing team of professionalsProven track record of being able to drive projects from idea to executionDemonstrate and maintain familiarity of industry trends and practices in fraud, Risk Management, Compliance, and Operations.Advanced PowerPoint and Excel skillsExcellent written, verbal, and interpersonal communication skillsSelf-motivated and possess the ability to work in a fast paced environment and deliver action results quicklyAbility to engage across lines of business and with senior level executivesExperience with design and implementation of new processes and/or productsExperience with developing policy and/or technology requirements for initiatives


Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $92,000.00 to $165,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 06/19/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

About the job

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary:

As the Fraud Operations Solutions Leader, you will be responsible for leading a group of professionals who implement strategic initiatives to optimize operational processes within the Enterprise Fraud Services organization. Your team is responsible for identifying inefficiencies, analyzing data, and developing innovative solutions to streamline workflows, reduce variability, enhance productivity, and deliver operational excellence. You will lead a team who will collaborate cross-functionally to implement best practices, standardize procedures, and continuously improve operational performance.

Job Responsibilities:

Develop and implement operational strategies that align with the company’s goal and objectives, ensuring efficient and effective processes across the Enterprise Fraud Services organization.Lead, mentor and manage a team of Fraud Operation Solutions professionals who will:Lead process improvement projects by identifying areas for optimization within operational workflows.Analyze current processes and performance metrics to identify opportunities for efficiency gains and cost reduction.Develop and implement strategies to streamline workflows, reduce waste, and improve overall operational efficiency.Utilize various tools and methodologies such as Lean Six Sigma, Kaizen, and process mapping to drive continuous improvement initiatives.Collaborate with cross-functional teams to gather input, gain buy-in, and implement process enhancements.Design and implement process controls to ensure consistent and reliable operations.Conduct training sessions to educate team members on new processes and procedures.Monitor and evaluate the effectiveness of implemented improvements, making adjustments as needed to achieve desired outcomes.Identify and mitigate potential risks associated with process changes, ensuring smooth implementation and minimal disruption to operations.Stay current with industry trends and best practices in process improvement methodologies, incorporating new ideas and techniques into existing processes.Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations.

Desired Skills:

Business Process AnalysisChange ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess SimplificationBusiness Case AnalysisCustomer Experience ImprovementPerformance ManagementPresentation SkillsTechnical DocumentationCollaborationCritical ThinkingProcess MappingBasic technical skills in SAS/SQL


Required qualifications:

5+ years of experience of 1st or 2nd line Fraud OperationsBachelor’s Degree/or equivalent experience.Broad understanding across Fraud OperationsAbility to lead a high performing team of professionalsProven track record of being able to drive projects from idea to executionDemonstrate and maintain familiarity of industry trends and practices in fraud, Risk Management, Compliance, and Operations.Advanced PowerPoint and Excel skillsExcellent written, verbal, and interpersonal communication skillsSelf-motivated and possess the ability to work in a fast paced environment and deliver action results quicklyAbility to engage across lines of business and with senior level executivesExperience with design and implementation of new processes and/or productsExperience with developing policy and/or technology requirements for initiatives


Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $92,000.00 to $165,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 06/19/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

About Company

At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.Follow along for business and industry insights, expert advice and more resources to help you achieve your financial goals. KeyCorp is an Equal Opportunity and Affirmative Action employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.KeyBank is Member FDIC. Equal Housing Lender. Credit applications are subject to credit approval.

Total Employees

17,344

Company 2-Year Growth

0%

Median Employee Tenure

6 years

Because no one goes to school
for fighting fraud.