Published on

May 10, 2024

Published on

May 10, 2024

Published on

May 10, 2024

Published on

May 10, 2024

Fraud and Disputes Client Experience Manager

Fraud and Disputes Client Experience Manager

Fraud and Disputes Client Experience Manager

Fraud and Disputes Client Experience Manager

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

About the job

Fraud and Disputes Client Experience Manager
Are you a passionate people person who loves to build and retain relationships? Are you a metrics-driven fraud and disputes operations professional looking for autonomy and independence in your next role? This innovative fintech company is seeking a new Client Experience Manager to join their fast-growing team. In this role, you will manage fraud and disputes operations for large, complex clients. You will manage your accounts’ KPIs and P&L, own their strategy, handle contracts & renewals, and execute operational & technical improvements. This is a full-time, permanent, fully remote position that can be performed in the Eastern to Mountain time zones within the United States (EST work schedule).

Why Work for This Company?Serve as “CEO” of the client relationships and act as the face of the company to client executivesCompetitive base salary and comprehensive benefits (medical, dental, vision, life & disability, FSA/HSA, and 401(k) with employer match)Supportive, collaborative culture that unites the best financial and tech industry minds to drive client success and provide groundbreaking solutionsMarket-disrupting company with no direct competitors that is experiencing record-level growth

Must Haves5+ of relevant work experience with fraud and disputes operations and customer experience / relationship managementThorough understanding of Reg E and Reg Z disputesBusiness acumen and thorough understanding of profits & losses (P&L); ability to make deep operational insights and coach clientsCapability to impart success to clients and create executable internal plans to drive areas of improvementBackground building successful customer and/or stakeholder relationships at an enterprise levelAbility to manage projects in a dynamic, customer-facing environment, balancing competing prioritiesExcellent communication (written and verbal) and presentation skills

Nice-to-HavesExperience managing KPIs or P&LProficiency with Jira, Confluence, and/or SharePoint

At this time, we are not accepting applicants in the states of Hawaii, Colorado, New York, California, or Washington

About the job

Fraud and Disputes Client Experience Manager
Are you a passionate people person who loves to build and retain relationships? Are you a metrics-driven fraud and disputes operations professional looking for autonomy and independence in your next role? This innovative fintech company is seeking a new Client Experience Manager to join their fast-growing team. In this role, you will manage fraud and disputes operations for large, complex clients. You will manage your accounts’ KPIs and P&L, own their strategy, handle contracts & renewals, and execute operational & technical improvements. This is a full-time, permanent, fully remote position that can be performed in the Eastern to Mountain time zones within the United States (EST work schedule).

Why Work for This Company?Serve as “CEO” of the client relationships and act as the face of the company to client executivesCompetitive base salary and comprehensive benefits (medical, dental, vision, life & disability, FSA/HSA, and 401(k) with employer match)Supportive, collaborative culture that unites the best financial and tech industry minds to drive client success and provide groundbreaking solutionsMarket-disrupting company with no direct competitors that is experiencing record-level growth

Must Haves5+ of relevant work experience with fraud and disputes operations and customer experience / relationship managementThorough understanding of Reg E and Reg Z disputesBusiness acumen and thorough understanding of profits & losses (P&L); ability to make deep operational insights and coach clientsCapability to impart success to clients and create executable internal plans to drive areas of improvementBackground building successful customer and/or stakeholder relationships at an enterprise levelAbility to manage projects in a dynamic, customer-facing environment, balancing competing prioritiesExcellent communication (written and verbal) and presentation skills

Nice-to-HavesExperience managing KPIs or P&LProficiency with Jira, Confluence, and/or SharePoint

At this time, we are not accepting applicants in the states of Hawaii, Colorado, New York, California, or Washington

About the job

Fraud and Disputes Client Experience Manager
Are you a passionate people person who loves to build and retain relationships? Are you a metrics-driven fraud and disputes operations professional looking for autonomy and independence in your next role? This innovative fintech company is seeking a new Client Experience Manager to join their fast-growing team. In this role, you will manage fraud and disputes operations for large, complex clients. You will manage your accounts’ KPIs and P&L, own their strategy, handle contracts & renewals, and execute operational & technical improvements. This is a full-time, permanent, fully remote position that can be performed in the Eastern to Mountain time zones within the United States (EST work schedule).

Why Work for This Company?Serve as “CEO” of the client relationships and act as the face of the company to client executivesCompetitive base salary and comprehensive benefits (medical, dental, vision, life & disability, FSA/HSA, and 401(k) with employer match)Supportive, collaborative culture that unites the best financial and tech industry minds to drive client success and provide groundbreaking solutionsMarket-disrupting company with no direct competitors that is experiencing record-level growth

Must Haves5+ of relevant work experience with fraud and disputes operations and customer experience / relationship managementThorough understanding of Reg E and Reg Z disputesBusiness acumen and thorough understanding of profits & losses (P&L); ability to make deep operational insights and coach clientsCapability to impart success to clients and create executable internal plans to drive areas of improvementBackground building successful customer and/or stakeholder relationships at an enterprise levelAbility to manage projects in a dynamic, customer-facing environment, balancing competing prioritiesExcellent communication (written and verbal) and presentation skills

Nice-to-HavesExperience managing KPIs or P&LProficiency with Jira, Confluence, and/or SharePoint

At this time, we are not accepting applicants in the states of Hawaii, Colorado, New York, California, or Washington

About the job

Fraud and Disputes Client Experience Manager
Are you a passionate people person who loves to build and retain relationships? Are you a metrics-driven fraud and disputes operations professional looking for autonomy and independence in your next role? This innovative fintech company is seeking a new Client Experience Manager to join their fast-growing team. In this role, you will manage fraud and disputes operations for large, complex clients. You will manage your accounts’ KPIs and P&L, own their strategy, handle contracts & renewals, and execute operational & technical improvements. This is a full-time, permanent, fully remote position that can be performed in the Eastern to Mountain time zones within the United States (EST work schedule).

Why Work for This Company?Serve as “CEO” of the client relationships and act as the face of the company to client executivesCompetitive base salary and comprehensive benefits (medical, dental, vision, life & disability, FSA/HSA, and 401(k) with employer match)Supportive, collaborative culture that unites the best financial and tech industry minds to drive client success and provide groundbreaking solutionsMarket-disrupting company with no direct competitors that is experiencing record-level growth

Must Haves5+ of relevant work experience with fraud and disputes operations and customer experience / relationship managementThorough understanding of Reg E and Reg Z disputesBusiness acumen and thorough understanding of profits & losses (P&L); ability to make deep operational insights and coach clientsCapability to impart success to clients and create executable internal plans to drive areas of improvementBackground building successful customer and/or stakeholder relationships at an enterprise levelAbility to manage projects in a dynamic, customer-facing environment, balancing competing prioritiesExcellent communication (written and verbal) and presentation skills

Nice-to-HavesExperience managing KPIs or P&LProficiency with Jira, Confluence, and/or SharePoint

At this time, we are not accepting applicants in the states of Hawaii, Colorado, New York, California, or Washington

Quavo Fraud & Disputes

United States

Visit Company Website

Quavo Fraud & Disputes

United States

Visit Company Website

Quavo Fraud & Disputes

United States

Visit Company Website

Quavo Fraud & Disputes

United States

Visit Company Website

About Company

Quavo Fraud & Disputes is the world’s leading Disputes as a Service™ provider of end-to-end dispute management SaaS solutions for issuing financial institutions. Quavo's QFD® (Quavo Fraud & Disputes) platform allows issuers to automate the entire dispute lifecycle, from intake through investigation, chargebacks, recovery, and resolution. QFD® can be combined with Quavo’s dispute processing service, DRE™ (Dispute Resolution Experts), for a partial or fully outsourced dispute management solution. Automate further with Quavo’s revolutionary automated intelligence tool ARIA® (Automated Reasonable Investigation Agent), who performs the entire fraud investigation within seconds as a human would but without the risk of human error. Start automating for tomorrow, today. Start with Quavo. For more information about Quavo Fraud & Disputes, visit www.quavo.com.

Total Employees

86

Company 2-Year Growth

0%

Median Employee Tenure

3.4 years

Because no one goes to school
for fighting fraud.