Published on

Jun 24, 2024

Published on

Jun 24, 2024

Published on

Jun 24, 2024

Published on

Jun 24, 2024

Head of Chargeback Representment

Head of Chargeback Representment

Head of Chargeback Representment

Head of Chargeback Representment

Full-time

/

Austin, TX

/

Remote

Full-time

/

Austin, TX

/

Remote

Full-time

/

Austin, TX

/

Remote

Full-time

/

Austin, TX

/

Remote

About the job

We are seeking a meticulous and strategic-minded individual to fill the role of Head of Chargebacks. This critical position will oversee all aspects of our chargeback management process, ensuring efficiency, accuracy, and compliance with industry standards. The ideal candidate will possess a strong background in research, analytics, and process improvement within the financial services and chargeback sectors.
Responsibilities:Conduct research studies to identify and implement best practices for chargeback response strategies.Plan, coordinate, analyze, and report on A/B tests for chargeback response effectiveness.Prioritize approved test implementations with development teams to ensure timely deployment.Analyze post-implementation results to optimize response strategies continuously.Verify the validity and accuracy of chargeback dashboards and reporting systems.Identify trends in win rates and initiate corrective actions or engage with clients to resolve issues.Provide regular KPI reports to senior management, highlighting trends, successes, and areas for improvement.Track and report average response times for chargeback disputes, aiming for efficiency improvements.Develop and implement manual Standard Operating Procedures (SOPs) to enhance the quality and accuracy of chargeback responses.Conduct random spot checks on response quality to maintain high standards and identify training needs.Collaborate with the dispute response team to streamline procedures and enhance overall efficiency.
Qualifications:Proven experience (5+ years) in chargeback management, financial operations, or e-commerce dispute resolution.Strong analytical skills with proficiency in data analysis and interpretation.Excellent project management and organizational abilities.Experience in conducting A/B tests and analyzing results preferred.Knowledge of payment processing regulations and industry standards.Exceptional communication skills, both written and verbal.Ability to work independently and as part of a team in a fast-paced environment.Detail-oriented with a focus on accuracy and quality.
Benefits:Competitive salary and performance bonuses.Opportunities for professional development and career growth.Collaborative and innovative work environment.Contribution to meaningful projects with a global impact.
If you meet these qualifications and are ready to take on a leadership role in chargeback management, we encourage you to apply. Join us in shaping the future of financial operations and ensuring excellence in chargeback representment.

About the job

We are seeking a meticulous and strategic-minded individual to fill the role of Head of Chargebacks. This critical position will oversee all aspects of our chargeback management process, ensuring efficiency, accuracy, and compliance with industry standards. The ideal candidate will possess a strong background in research, analytics, and process improvement within the financial services and chargeback sectors.
Responsibilities:Conduct research studies to identify and implement best practices for chargeback response strategies.Plan, coordinate, analyze, and report on A/B tests for chargeback response effectiveness.Prioritize approved test implementations with development teams to ensure timely deployment.Analyze post-implementation results to optimize response strategies continuously.Verify the validity and accuracy of chargeback dashboards and reporting systems.Identify trends in win rates and initiate corrective actions or engage with clients to resolve issues.Provide regular KPI reports to senior management, highlighting trends, successes, and areas for improvement.Track and report average response times for chargeback disputes, aiming for efficiency improvements.Develop and implement manual Standard Operating Procedures (SOPs) to enhance the quality and accuracy of chargeback responses.Conduct random spot checks on response quality to maintain high standards and identify training needs.Collaborate with the dispute response team to streamline procedures and enhance overall efficiency.
Qualifications:Proven experience (5+ years) in chargeback management, financial operations, or e-commerce dispute resolution.Strong analytical skills with proficiency in data analysis and interpretation.Excellent project management and organizational abilities.Experience in conducting A/B tests and analyzing results preferred.Knowledge of payment processing regulations and industry standards.Exceptional communication skills, both written and verbal.Ability to work independently and as part of a team in a fast-paced environment.Detail-oriented with a focus on accuracy and quality.
Benefits:Competitive salary and performance bonuses.Opportunities for professional development and career growth.Collaborative and innovative work environment.Contribution to meaningful projects with a global impact.
If you meet these qualifications and are ready to take on a leadership role in chargeback management, we encourage you to apply. Join us in shaping the future of financial operations and ensuring excellence in chargeback representment.

About the job

We are seeking a meticulous and strategic-minded individual to fill the role of Head of Chargebacks. This critical position will oversee all aspects of our chargeback management process, ensuring efficiency, accuracy, and compliance with industry standards. The ideal candidate will possess a strong background in research, analytics, and process improvement within the financial services and chargeback sectors.
Responsibilities:Conduct research studies to identify and implement best practices for chargeback response strategies.Plan, coordinate, analyze, and report on A/B tests for chargeback response effectiveness.Prioritize approved test implementations with development teams to ensure timely deployment.Analyze post-implementation results to optimize response strategies continuously.Verify the validity and accuracy of chargeback dashboards and reporting systems.Identify trends in win rates and initiate corrective actions or engage with clients to resolve issues.Provide regular KPI reports to senior management, highlighting trends, successes, and areas for improvement.Track and report average response times for chargeback disputes, aiming for efficiency improvements.Develop and implement manual Standard Operating Procedures (SOPs) to enhance the quality and accuracy of chargeback responses.Conduct random spot checks on response quality to maintain high standards and identify training needs.Collaborate with the dispute response team to streamline procedures and enhance overall efficiency.
Qualifications:Proven experience (5+ years) in chargeback management, financial operations, or e-commerce dispute resolution.Strong analytical skills with proficiency in data analysis and interpretation.Excellent project management and organizational abilities.Experience in conducting A/B tests and analyzing results preferred.Knowledge of payment processing regulations and industry standards.Exceptional communication skills, both written and verbal.Ability to work independently and as part of a team in a fast-paced environment.Detail-oriented with a focus on accuracy and quality.
Benefits:Competitive salary and performance bonuses.Opportunities for professional development and career growth.Collaborative and innovative work environment.Contribution to meaningful projects with a global impact.
If you meet these qualifications and are ready to take on a leadership role in chargeback management, we encourage you to apply. Join us in shaping the future of financial operations and ensuring excellence in chargeback representment.

About the job

We are seeking a meticulous and strategic-minded individual to fill the role of Head of Chargebacks. This critical position will oversee all aspects of our chargeback management process, ensuring efficiency, accuracy, and compliance with industry standards. The ideal candidate will possess a strong background in research, analytics, and process improvement within the financial services and chargeback sectors.
Responsibilities:Conduct research studies to identify and implement best practices for chargeback response strategies.Plan, coordinate, analyze, and report on A/B tests for chargeback response effectiveness.Prioritize approved test implementations with development teams to ensure timely deployment.Analyze post-implementation results to optimize response strategies continuously.Verify the validity and accuracy of chargeback dashboards and reporting systems.Identify trends in win rates and initiate corrective actions or engage with clients to resolve issues.Provide regular KPI reports to senior management, highlighting trends, successes, and areas for improvement.Track and report average response times for chargeback disputes, aiming for efficiency improvements.Develop and implement manual Standard Operating Procedures (SOPs) to enhance the quality and accuracy of chargeback responses.Conduct random spot checks on response quality to maintain high standards and identify training needs.Collaborate with the dispute response team to streamline procedures and enhance overall efficiency.
Qualifications:Proven experience (5+ years) in chargeback management, financial operations, or e-commerce dispute resolution.Strong analytical skills with proficiency in data analysis and interpretation.Excellent project management and organizational abilities.Experience in conducting A/B tests and analyzing results preferred.Knowledge of payment processing regulations and industry standards.Exceptional communication skills, both written and verbal.Ability to work independently and as part of a team in a fast-paced environment.Detail-oriented with a focus on accuracy and quality.
Benefits:Competitive salary and performance bonuses.Opportunities for professional development and career growth.Collaborative and innovative work environment.Contribution to meaningful projects with a global impact.
If you meet these qualifications and are ready to take on a leadership role in chargeback management, we encourage you to apply. Join us in shaping the future of financial operations and ensuring excellence in chargeback representment.

About Company

Disputifier is the world's first fully automated end-to-end chargeback management software. We utilize machine learning to deliver industry-leading chargeback win rates while simultaneously helping prevent up to 90% of chargebacks.Our hands-off solution allows ISOs, Payment Facilitators, and merchants to instantly increase their margins while increasing processing account security.

Total Employees

0

Company 2-Year Growth

0%

Median Employee Tenure

Because no one goes to school
for fighting fraud.