Published on

May 3, 2024

Published on

May 3, 2024

Published on

May 3, 2024

Published on

May 3, 2024

Head of Customer Risk Management

Head of Customer Risk Management

Head of Customer Risk Management

Head of Customer Risk Management

Full-time

/

Vilniaus, Lithuania

/

On-site

Full-time

/

Vilniaus, Lithuania

/

On-site

Full-time

/

Vilniaus, Lithuania

/

On-site

Full-time

/

Vilniaus, Lithuania

/

On-site

About the job

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.

Head of Customer Risk Management

Location: Vilnius, Lithuania

Here’s What You’ll Be Doing

Organize and perform work to ensure compliance with regulations and company policies (AML / CFT and general compliance related to private and business customer risk mitigation: onboarding, ongoing due diligence, offboarding, specific triggering event management).Monitor customer behavior for suspicious activity or potential fraud and take appropriate action.Analyze proposed modifications to regulation, notifying the employees of the team of the future requirements, implementing the new requirementsStreamline procedures to enhance the customer experience while minimizing riskCollaborate with cross-functional teams to optimize processes to implement customer risk prevention measures within new products, services, and processes from the design stage. Provide regular reports and visibility on customer risk metrics, trends, and incidents for senior management and regulatory authorities. Lead and mentor a team of AML compliance and fraud risk professionals and people managers.Ensure efficient operations applying workforce management standards.Provide inputs to training programs to educate employees on customer risk prevention best practices, detection techniques, and reporting procedures.

You’ll report to our VP Compliance Operations & fraud risk management.

Here’s What We’d Love From You

Proven experience (5+ years) in AML and/or fraud risk management, compliance, or related roles within the fintech or financial services industry.Strong understanding of AML and fraud typologies, detection techniques, regulatory requirements, and industry best practices.Proficiency in data analysis tools and techniques, with the ability to interpret complex datasets and identify patterns indicative of fraudulent activity.Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.Strong problem-solving skills and attention to detail, with the ability to analyze complex situations and develop practical solutions.Ability to work under pressure in a fast-paced environment and adapt to changing priorities and requirements.Experience handling complex money laundering, terrorist financing, consumer fraud cases in digital banking or money remittance and being able to provide necessary guidance to the operational teams

And if you can also have this stuff, even better:

Knowledge of applicable laws and regulations as well as guidelines and positions of the European Banking Authority, the Bank of Lithuania, and other supervisory authorities, a professional certification (e.g., CAMS, CFE) is a plus.

At TransferGo, we offer competitive rewards to all our people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

€4000 - €6000

What we offer:

Be part of building a meaningful product in a growing fintech scale-up;A competitive rewards package;Generous holiday allowance (based on tenure);Competitive healthcare insurance / wellbeing package (based on your location);An annual training budget of €1,000 to spend on your growth;We truly embrace flexibility and our people work from a variety of places (office, hybrid and remote, you can find it all here);If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!

About the job

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.

Head of Customer Risk Management

Location: Vilnius, Lithuania

Here’s What You’ll Be Doing

Organize and perform work to ensure compliance with regulations and company policies (AML / CFT and general compliance related to private and business customer risk mitigation: onboarding, ongoing due diligence, offboarding, specific triggering event management).Monitor customer behavior for suspicious activity or potential fraud and take appropriate action.Analyze proposed modifications to regulation, notifying the employees of the team of the future requirements, implementing the new requirementsStreamline procedures to enhance the customer experience while minimizing riskCollaborate with cross-functional teams to optimize processes to implement customer risk prevention measures within new products, services, and processes from the design stage. Provide regular reports and visibility on customer risk metrics, trends, and incidents for senior management and regulatory authorities. Lead and mentor a team of AML compliance and fraud risk professionals and people managers.Ensure efficient operations applying workforce management standards.Provide inputs to training programs to educate employees on customer risk prevention best practices, detection techniques, and reporting procedures.

You’ll report to our VP Compliance Operations & fraud risk management.

Here’s What We’d Love From You

Proven experience (5+ years) in AML and/or fraud risk management, compliance, or related roles within the fintech or financial services industry.Strong understanding of AML and fraud typologies, detection techniques, regulatory requirements, and industry best practices.Proficiency in data analysis tools and techniques, with the ability to interpret complex datasets and identify patterns indicative of fraudulent activity.Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.Strong problem-solving skills and attention to detail, with the ability to analyze complex situations and develop practical solutions.Ability to work under pressure in a fast-paced environment and adapt to changing priorities and requirements.Experience handling complex money laundering, terrorist financing, consumer fraud cases in digital banking or money remittance and being able to provide necessary guidance to the operational teams

And if you can also have this stuff, even better:

Knowledge of applicable laws and regulations as well as guidelines and positions of the European Banking Authority, the Bank of Lithuania, and other supervisory authorities, a professional certification (e.g., CAMS, CFE) is a plus.

At TransferGo, we offer competitive rewards to all our people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

€4000 - €6000

What we offer:

Be part of building a meaningful product in a growing fintech scale-up;A competitive rewards package;Generous holiday allowance (based on tenure);Competitive healthcare insurance / wellbeing package (based on your location);An annual training budget of €1,000 to spend on your growth;We truly embrace flexibility and our people work from a variety of places (office, hybrid and remote, you can find it all here);If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!

About the job

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.

Head of Customer Risk Management

Location: Vilnius, Lithuania

Here’s What You’ll Be Doing

Organize and perform work to ensure compliance with regulations and company policies (AML / CFT and general compliance related to private and business customer risk mitigation: onboarding, ongoing due diligence, offboarding, specific triggering event management).Monitor customer behavior for suspicious activity or potential fraud and take appropriate action.Analyze proposed modifications to regulation, notifying the employees of the team of the future requirements, implementing the new requirementsStreamline procedures to enhance the customer experience while minimizing riskCollaborate with cross-functional teams to optimize processes to implement customer risk prevention measures within new products, services, and processes from the design stage. Provide regular reports and visibility on customer risk metrics, trends, and incidents for senior management and regulatory authorities. Lead and mentor a team of AML compliance and fraud risk professionals and people managers.Ensure efficient operations applying workforce management standards.Provide inputs to training programs to educate employees on customer risk prevention best practices, detection techniques, and reporting procedures.

You’ll report to our VP Compliance Operations & fraud risk management.

Here’s What We’d Love From You

Proven experience (5+ years) in AML and/or fraud risk management, compliance, or related roles within the fintech or financial services industry.Strong understanding of AML and fraud typologies, detection techniques, regulatory requirements, and industry best practices.Proficiency in data analysis tools and techniques, with the ability to interpret complex datasets and identify patterns indicative of fraudulent activity.Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.Strong problem-solving skills and attention to detail, with the ability to analyze complex situations and develop practical solutions.Ability to work under pressure in a fast-paced environment and adapt to changing priorities and requirements.Experience handling complex money laundering, terrorist financing, consumer fraud cases in digital banking or money remittance and being able to provide necessary guidance to the operational teams

And if you can also have this stuff, even better:

Knowledge of applicable laws and regulations as well as guidelines and positions of the European Banking Authority, the Bank of Lithuania, and other supervisory authorities, a professional certification (e.g., CAMS, CFE) is a plus.

At TransferGo, we offer competitive rewards to all our people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

€4000 - €6000

What we offer:

Be part of building a meaningful product in a growing fintech scale-up;A competitive rewards package;Generous holiday allowance (based on tenure);Competitive healthcare insurance / wellbeing package (based on your location);An annual training budget of €1,000 to spend on your growth;We truly embrace flexibility and our people work from a variety of places (office, hybrid and remote, you can find it all here);If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!

About the job

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.

Head of Customer Risk Management

Location: Vilnius, Lithuania

Here’s What You’ll Be Doing

Organize and perform work to ensure compliance with regulations and company policies (AML / CFT and general compliance related to private and business customer risk mitigation: onboarding, ongoing due diligence, offboarding, specific triggering event management).Monitor customer behavior for suspicious activity or potential fraud and take appropriate action.Analyze proposed modifications to regulation, notifying the employees of the team of the future requirements, implementing the new requirementsStreamline procedures to enhance the customer experience while minimizing riskCollaborate with cross-functional teams to optimize processes to implement customer risk prevention measures within new products, services, and processes from the design stage. Provide regular reports and visibility on customer risk metrics, trends, and incidents for senior management and regulatory authorities. Lead and mentor a team of AML compliance and fraud risk professionals and people managers.Ensure efficient operations applying workforce management standards.Provide inputs to training programs to educate employees on customer risk prevention best practices, detection techniques, and reporting procedures.

You’ll report to our VP Compliance Operations & fraud risk management.

Here’s What We’d Love From You

Proven experience (5+ years) in AML and/or fraud risk management, compliance, or related roles within the fintech or financial services industry.Strong understanding of AML and fraud typologies, detection techniques, regulatory requirements, and industry best practices.Proficiency in data analysis tools and techniques, with the ability to interpret complex datasets and identify patterns indicative of fraudulent activity.Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.Strong problem-solving skills and attention to detail, with the ability to analyze complex situations and develop practical solutions.Ability to work under pressure in a fast-paced environment and adapt to changing priorities and requirements.Experience handling complex money laundering, terrorist financing, consumer fraud cases in digital banking or money remittance and being able to provide necessary guidance to the operational teams

And if you can also have this stuff, even better:

Knowledge of applicable laws and regulations as well as guidelines and positions of the European Banking Authority, the Bank of Lithuania, and other supervisory authorities, a professional certification (e.g., CAMS, CFE) is a plus.

At TransferGo, we offer competitive rewards to all our people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

€4000 - €6000

What we offer:

Be part of building a meaningful product in a growing fintech scale-up;A competitive rewards package;Generous holiday allowance (based on tenure);Competitive healthcare insurance / wellbeing package (based on your location);An annual training budget of €1,000 to spend on your growth;We truly embrace flexibility and our people work from a variety of places (office, hybrid and remote, you can find it all here);If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!

TransferGo

Vilniaus, Lithuania

Visit Company Website

TransferGo

Vilniaus, Lithuania

Visit Company Website

TransferGo

Vilniaus, Lithuania

Visit Company Website

TransferGo

Vilniaus, Lithuania

Visit Company Website

About Company

TransferGo is a fast-growing fintech scale-up that offers online money transfers to over 160 countries with high speeds, low fees and no hassle. We aim to provide more accessible financial services to migrants, making international money transfers cheaper, simpler, and faster. We’re striving to make the world a fairer place for migrants by providing tailored, more affordable financial services that makes their hard-earned money go further. Over 350 employees in offices across Europe are building a brilliant, relevant product supported by outstanding customer service. We’ve come this far by building a talented, diverse workforce on a fair culture of trust, empowerment, and fun. And because our people understand the challenges our customers face, they’re better placed to make life easier for our customers around the world—6 million of them, and counting.Watch TransferGo's ingenious way of sending money internationally: http://bit.ly/1wNali3For more information, please visit: www.transfergo.com, www.transfergo.com/en/career/

Total Employees

363

Company 2-Year Growth

0%

Median Employee Tenure

2.1 years

Because no one goes to school
for fighting fraud.