Published on

Jan 27, 2024

Published on

Jan 27, 2024

Published on

Jan 27, 2024

Published on

Jan 27, 2024

Manager, Asset Protection E-Commerce Investigations

Manager, Asset Protection E-Commerce Investigations

Manager, Asset Protection E-Commerce Investigations

Manager, Asset Protection E-Commerce Investigations

Full-time

/

Lake Buena Vista, FL

/

On-site

Full-time

/

Lake Buena Vista, FL

/

On-site

Full-time

/

Lake Buena Vista, FL

/

On-site

Full-time

/

Lake Buena Vista, FL

/

On-site

About the job

Do you have experience leading a team in eCommerce fraud investigations? If you answered yes to this question, this position is a match for you! As an Investigation Manager, e-Commerce you will lead a team accountable for the identification, mitigation and resolution of eCommerce fraud and related brand protection initiatives. You will additionally lead resolution associated to social media, Call Center and Guest Service security/risk incident issues regarding Disney’s Retail Commercialization businesses. The position will drive controllable loss initiatives and related Key Performing Indicators reporting to the Senior Manager, Asset Protection eCommerce/Supply Chain. Be a Part of the Story!

Every day is unique as Manager, Asset Protection E-Commerce Investigations and depending on the day you will…


  • Set and lead department investigation efforts through exception reporting systems, investigation initiation and resolution.

  • Identify ecommerce fraud and friendly fraud trends, unauthorized transactions, and IP abuse; recommend/implement strategies to mitigate related losses and account closure scenarios.

  • Support carrier claims resolution and assist with conducting package intercepts.

  • Manage Guest Service escalation issues related to potential fraud and/or incidents of threat/risk.

  • Maintain integrity of the department Database, case log and Case Management systems.

  • Partner with Call Center and Corporate departments on all appropriate issues.

  • Lead cross-channel critical metric reporting and analysis.

  • Act as Law Enforcement liaison providing ad hoc analysis and supporting documentation, as needed.

  • Lead and implement department risk mitigation training efforts for new Guest Service Representatives.

  • Implement special projects in a highly effective manner with results that drive the overall mission.

  • Cultivate a sense of collaboration throughout the organization.

  • Maintain the highest level of Guest Service both internally and externally.


Here’s what you will need to be successful in the role…


  • +7 years’ experience in Card Not Present and/or credit card fraud investigations and financial crimes operational processes.

  • +5 years leading related teams.

  • Relevant brand protection experiences preferred.

  • Proficiency in ecommerce POS applications and Microsoft Office Suite.

  • Strong analytical skills to perform research and analysis beyond on-line investigations.

  • Excellent communication skills, both oral and written

  • Strong people and multi-project management skills

  • Ability to adapt to a fast paced and constantly evolving environment


Education is important to us, here is what we are looking for…


  • Bachelor’s degree and/or equivalent experience


Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DisneySecurity

About the job

Do you have experience leading a team in eCommerce fraud investigations? If you answered yes to this question, this position is a match for you! As an Investigation Manager, e-Commerce you will lead a team accountable for the identification, mitigation and resolution of eCommerce fraud and related brand protection initiatives. You will additionally lead resolution associated to social media, Call Center and Guest Service security/risk incident issues regarding Disney’s Retail Commercialization businesses. The position will drive controllable loss initiatives and related Key Performing Indicators reporting to the Senior Manager, Asset Protection eCommerce/Supply Chain. Be a Part of the Story!

Every day is unique as Manager, Asset Protection E-Commerce Investigations and depending on the day you will…


  • Set and lead department investigation efforts through exception reporting systems, investigation initiation and resolution.

  • Identify ecommerce fraud and friendly fraud trends, unauthorized transactions, and IP abuse; recommend/implement strategies to mitigate related losses and account closure scenarios.

  • Support carrier claims resolution and assist with conducting package intercepts.

  • Manage Guest Service escalation issues related to potential fraud and/or incidents of threat/risk.

  • Maintain integrity of the department Database, case log and Case Management systems.

  • Partner with Call Center and Corporate departments on all appropriate issues.

  • Lead cross-channel critical metric reporting and analysis.

  • Act as Law Enforcement liaison providing ad hoc analysis and supporting documentation, as needed.

  • Lead and implement department risk mitigation training efforts for new Guest Service Representatives.

  • Implement special projects in a highly effective manner with results that drive the overall mission.

  • Cultivate a sense of collaboration throughout the organization.

  • Maintain the highest level of Guest Service both internally and externally.


Here’s what you will need to be successful in the role…


  • +7 years’ experience in Card Not Present and/or credit card fraud investigations and financial crimes operational processes.

  • +5 years leading related teams.

  • Relevant brand protection experiences preferred.

  • Proficiency in ecommerce POS applications and Microsoft Office Suite.

  • Strong analytical skills to perform research and analysis beyond on-line investigations.

  • Excellent communication skills, both oral and written

  • Strong people and multi-project management skills

  • Ability to adapt to a fast paced and constantly evolving environment


Education is important to us, here is what we are looking for…


  • Bachelor’s degree and/or equivalent experience


Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DisneySecurity

About the job

Do you have experience leading a team in eCommerce fraud investigations? If you answered yes to this question, this position is a match for you! As an Investigation Manager, e-Commerce you will lead a team accountable for the identification, mitigation and resolution of eCommerce fraud and related brand protection initiatives. You will additionally lead resolution associated to social media, Call Center and Guest Service security/risk incident issues regarding Disney’s Retail Commercialization businesses. The position will drive controllable loss initiatives and related Key Performing Indicators reporting to the Senior Manager, Asset Protection eCommerce/Supply Chain. Be a Part of the Story!

Every day is unique as Manager, Asset Protection E-Commerce Investigations and depending on the day you will…


  • Set and lead department investigation efforts through exception reporting systems, investigation initiation and resolution.

  • Identify ecommerce fraud and friendly fraud trends, unauthorized transactions, and IP abuse; recommend/implement strategies to mitigate related losses and account closure scenarios.

  • Support carrier claims resolution and assist with conducting package intercepts.

  • Manage Guest Service escalation issues related to potential fraud and/or incidents of threat/risk.

  • Maintain integrity of the department Database, case log and Case Management systems.

  • Partner with Call Center and Corporate departments on all appropriate issues.

  • Lead cross-channel critical metric reporting and analysis.

  • Act as Law Enforcement liaison providing ad hoc analysis and supporting documentation, as needed.

  • Lead and implement department risk mitigation training efforts for new Guest Service Representatives.

  • Implement special projects in a highly effective manner with results that drive the overall mission.

  • Cultivate a sense of collaboration throughout the organization.

  • Maintain the highest level of Guest Service both internally and externally.


Here’s what you will need to be successful in the role…


  • +7 years’ experience in Card Not Present and/or credit card fraud investigations and financial crimes operational processes.

  • +5 years leading related teams.

  • Relevant brand protection experiences preferred.

  • Proficiency in ecommerce POS applications and Microsoft Office Suite.

  • Strong analytical skills to perform research and analysis beyond on-line investigations.

  • Excellent communication skills, both oral and written

  • Strong people and multi-project management skills

  • Ability to adapt to a fast paced and constantly evolving environment


Education is important to us, here is what we are looking for…


  • Bachelor’s degree and/or equivalent experience


Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DisneySecurity

About the job

Do you have experience leading a team in eCommerce fraud investigations? If you answered yes to this question, this position is a match for you! As an Investigation Manager, e-Commerce you will lead a team accountable for the identification, mitigation and resolution of eCommerce fraud and related brand protection initiatives. You will additionally lead resolution associated to social media, Call Center and Guest Service security/risk incident issues regarding Disney’s Retail Commercialization businesses. The position will drive controllable loss initiatives and related Key Performing Indicators reporting to the Senior Manager, Asset Protection eCommerce/Supply Chain. Be a Part of the Story!

Every day is unique as Manager, Asset Protection E-Commerce Investigations and depending on the day you will…


  • Set and lead department investigation efforts through exception reporting systems, investigation initiation and resolution.

  • Identify ecommerce fraud and friendly fraud trends, unauthorized transactions, and IP abuse; recommend/implement strategies to mitigate related losses and account closure scenarios.

  • Support carrier claims resolution and assist with conducting package intercepts.

  • Manage Guest Service escalation issues related to potential fraud and/or incidents of threat/risk.

  • Maintain integrity of the department Database, case log and Case Management systems.

  • Partner with Call Center and Corporate departments on all appropriate issues.

  • Lead cross-channel critical metric reporting and analysis.

  • Act as Law Enforcement liaison providing ad hoc analysis and supporting documentation, as needed.

  • Lead and implement department risk mitigation training efforts for new Guest Service Representatives.

  • Implement special projects in a highly effective manner with results that drive the overall mission.

  • Cultivate a sense of collaboration throughout the organization.

  • Maintain the highest level of Guest Service both internally and externally.


Here’s what you will need to be successful in the role…


  • +7 years’ experience in Card Not Present and/or credit card fraud investigations and financial crimes operational processes.

  • +5 years leading related teams.

  • Relevant brand protection experiences preferred.

  • Proficiency in ecommerce POS applications and Microsoft Office Suite.

  • Strong analytical skills to perform research and analysis beyond on-line investigations.

  • Excellent communication skills, both oral and written

  • Strong people and multi-project management skills

  • Ability to adapt to a fast paced and constantly evolving environment


Education is important to us, here is what we are looking for…


  • Bachelor’s degree and/or equivalent experience


Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DisneySecurity

The Walt Disney Company

Lake Buena Vista, FL

Visit Company Website

The Walt Disney Company

Lake Buena Vista, FL

Visit Company Website

The Walt Disney Company

Lake Buena Vista, FL

Visit Company Website

The Walt Disney Company

Lake Buena Vista, FL

Visit Company Website

About Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

Total Employees

165,716

Company 2-Year Growth

11%

Median Employee Tenure

4.3 years