Published on

May 1, 2024

Published on

May 1, 2024

Published on

May 1, 2024

Published on

May 1, 2024

Omnichannel Fraud Manager

Omnichannel Fraud Manager

Omnichannel Fraud Manager

Omnichannel Fraud Manager

Full-time

/

Katy, TX

/

On-site

Full-time

/

Katy, TX

/

On-site

Full-time

/

Katy, TX

/

On-site

Full-time

/

Katy, TX

/

On-site

About the job

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Education

Job Description:

High School diploma or equivalent requiredBachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experience

Work Experiences

5+ years of eCommerce, Retail, or Online Fraud Experience preferred.

Skills

Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organizationProven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the teamAbility to influence cross-functional teams to achieve meaningful business outcomes, often without formal authorityMust be skilled in managing people: performance, team building, and professional developmentExcellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of workProven ability to accurately analyze data and use learnings to make data-driven business decisionsStrong understanding of the P&L and key financial metrics that impact the organizationAnalytical with strong problem solving abilities and creative resolution skillsSelf-motivated, with the ability to work on multiple projects in a fast paced environment

Responsibilities

Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy’s Customer Care team.Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.Partner with external partners and banking institutions to implement industry best practicesAnalyze chargeback data from banking institutions and leverage findings to improve fraud controlsManage and speak to fraud related costs that roll up to the Omnichannel P&LRepresent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.Keep abreast of emerging retail trends and fraud technologies and implement where appropriateAct as the Fraud SME for technical deployments that impact fraud and/or Academy.com.Understand the way Omnichannel fits into Academy’s multi-channel strategyRequired to learn company policies, procedures and safety rules.Maintain confidentiality of Academy’s financial information

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behaviorRegular attendance required, including being “on call” for one weekend per monthHoliday and off-hour work can be necessary based on seasonality and/or workload

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

About the job

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Education

Job Description:

High School diploma or equivalent requiredBachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experience

Work Experiences

5+ years of eCommerce, Retail, or Online Fraud Experience preferred.

Skills

Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organizationProven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the teamAbility to influence cross-functional teams to achieve meaningful business outcomes, often without formal authorityMust be skilled in managing people: performance, team building, and professional developmentExcellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of workProven ability to accurately analyze data and use learnings to make data-driven business decisionsStrong understanding of the P&L and key financial metrics that impact the organizationAnalytical with strong problem solving abilities and creative resolution skillsSelf-motivated, with the ability to work on multiple projects in a fast paced environment

Responsibilities

Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy’s Customer Care team.Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.Partner with external partners and banking institutions to implement industry best practicesAnalyze chargeback data from banking institutions and leverage findings to improve fraud controlsManage and speak to fraud related costs that roll up to the Omnichannel P&LRepresent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.Keep abreast of emerging retail trends and fraud technologies and implement where appropriateAct as the Fraud SME for technical deployments that impact fraud and/or Academy.com.Understand the way Omnichannel fits into Academy’s multi-channel strategyRequired to learn company policies, procedures and safety rules.Maintain confidentiality of Academy’s financial information

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behaviorRegular attendance required, including being “on call” for one weekend per monthHoliday and off-hour work can be necessary based on seasonality and/or workload

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

About the job

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Education

Job Description:

High School diploma or equivalent requiredBachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experience

Work Experiences

5+ years of eCommerce, Retail, or Online Fraud Experience preferred.

Skills

Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organizationProven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the teamAbility to influence cross-functional teams to achieve meaningful business outcomes, often without formal authorityMust be skilled in managing people: performance, team building, and professional developmentExcellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of workProven ability to accurately analyze data and use learnings to make data-driven business decisionsStrong understanding of the P&L and key financial metrics that impact the organizationAnalytical with strong problem solving abilities and creative resolution skillsSelf-motivated, with the ability to work on multiple projects in a fast paced environment

Responsibilities

Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy’s Customer Care team.Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.Partner with external partners and banking institutions to implement industry best practicesAnalyze chargeback data from banking institutions and leverage findings to improve fraud controlsManage and speak to fraud related costs that roll up to the Omnichannel P&LRepresent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.Keep abreast of emerging retail trends and fraud technologies and implement where appropriateAct as the Fraud SME for technical deployments that impact fraud and/or Academy.com.Understand the way Omnichannel fits into Academy’s multi-channel strategyRequired to learn company policies, procedures and safety rules.Maintain confidentiality of Academy’s financial information

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behaviorRegular attendance required, including being “on call” for one weekend per monthHoliday and off-hour work can be necessary based on seasonality and/or workload

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

About the job

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Education

Job Description:

High School diploma or equivalent requiredBachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experience

Work Experiences

5+ years of eCommerce, Retail, or Online Fraud Experience preferred.

Skills

Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organizationProven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the teamAbility to influence cross-functional teams to achieve meaningful business outcomes, often without formal authorityMust be skilled in managing people: performance, team building, and professional developmentExcellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of workProven ability to accurately analyze data and use learnings to make data-driven business decisionsStrong understanding of the P&L and key financial metrics that impact the organizationAnalytical with strong problem solving abilities and creative resolution skillsSelf-motivated, with the ability to work on multiple projects in a fast paced environment

Responsibilities

Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy’s Customer Care team.Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.Partner with external partners and banking institutions to implement industry best practicesAnalyze chargeback data from banking institutions and leverage findings to improve fraud controlsManage and speak to fraud related costs that roll up to the Omnichannel P&LRepresent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.Keep abreast of emerging retail trends and fraud technologies and implement where appropriateAct as the Fraud SME for technical deployments that impact fraud and/or Academy.com.Understand the way Omnichannel fits into Academy’s multi-channel strategyRequired to learn company policies, procedures and safety rules.Maintain confidentiality of Academy’s financial information

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behaviorRegular attendance required, including being “on call” for one weekend per monthHoliday and off-hour work can be necessary based on seasonality and/or workload

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

Academy Sports + Outdoors

Katy, TX

Visit Company Website

Academy Sports + Outdoors

Katy, TX

Visit Company Website

Academy Sports + Outdoors

Katy, TX

Visit Company Website

Academy Sports + Outdoors

Katy, TX

Visit Company Website

About Company

At Academy Sports + Outdoors, we believe in the power of fun. And we believe in helping our customers have more of it. With a wide assortment of sporting and outdoors gear, Academy offers the best brands under one roof — curated to make the most of every budget. Day in and day out, our 20,000+ Team Members bring a sense of adventure, energy, and passion to work. Understanding our people and the things that matter to them has been at the core of Academy culture for over 80 years. We take pride in creating a workplace that values hard work, commitment, growth, and of course, FUN.Academy — headquartered in Katy, TX, a suburb of Houston — is one of the nation’s largest sporting goods and outdoor stores. We offer a broad assortment of quality hunting, fishing, and camping equipment and gear, as well as sports and leisure products, footwear, apparel, and much more.Originally founded in 1938 as a family business in Texas, Academy has grown to a wide network of 284 stores across 18 states.Looking to join our team? Search available opportunities today: careers.academy.com

Total Employees

12,221

Company 2-Year Growth

0%

Median Employee Tenure

4.7 years

Because no one goes to school
for fighting fraud.