Published on

Jun 5, 2024

Published on

Jun 5, 2024

Published on

Jun 5, 2024

Published on

Jun 5, 2024

Payment Operations Specialist

Payment Operations Specialist

Payment Operations Specialist

Payment Operations Specialist

Full-time

/

El Paso, TX

/

On-site

Full-time

/

El Paso, TX

/

On-site

Full-time

/

El Paso, TX

/

On-site

Full-time

/

El Paso, TX

/

On-site

About the job

Who you are:

SumUp is seeking an experienced Payment Operations Specialist to join our team in the El Paso office. The individual will work alongside our Risk and Payment Operations team and overall Operations team to support our merchants. As a company that seeks to revolutionize the payment, point-of-sale and loyalty systems market, we are looking for a person with excellent communication skills, empathetic, autonomous, and easy to adapt to change.

What you’ll do:

Ensure the daily operations of our payment related processesResearch and reconcile payment and transaction related questions and escalations - including missing/incorrect deposits, ACH rejects, and adjustmentsManage the chargeback disputes and retrievals process, including merchant notification, representments and status trackingLearn and assist with other functions of the Risk and Pay Operations team as required, including merchant onboarding and fraud preventionResolve cases of varying complexity from Salesforce queues effectively and efficientlyProvide input to drive continuous improvement in our processesMaintain constant communication with all internal and external stakeholders to ensure case resolution and positive customer experience

What we're looking for:

Strong attention to detail and takes ownership in managing daily tasks from start to finishProactive and effective communication skills with internal and external stakeholders, both verbal and writtenSelf-motivated individual with the capacity to work autonomously and prioritize responsibilities effectivelyAnalytical mindset with the ability to gather, organize, and interpret data to derive actionable insightsPrevious experience in payment, banking, payment cards operations, or a similar area is preferred but not required

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love.

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Compensation:

$17-$19/hrCompensation will be finalized based on the candidate’s experience

Benefits & More:

We’re a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents.Startup environment and small, cross-functional teams Medical, Dental and Vision benefits, along with too many others to list!22 days vacation days & 8 sick days plus 11 paid holidays401(K) employer match and paid parental leaveSabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

About the job

Who you are:

SumUp is seeking an experienced Payment Operations Specialist to join our team in the El Paso office. The individual will work alongside our Risk and Payment Operations team and overall Operations team to support our merchants. As a company that seeks to revolutionize the payment, point-of-sale and loyalty systems market, we are looking for a person with excellent communication skills, empathetic, autonomous, and easy to adapt to change.

What you’ll do:

Ensure the daily operations of our payment related processesResearch and reconcile payment and transaction related questions and escalations - including missing/incorrect deposits, ACH rejects, and adjustmentsManage the chargeback disputes and retrievals process, including merchant notification, representments and status trackingLearn and assist with other functions of the Risk and Pay Operations team as required, including merchant onboarding and fraud preventionResolve cases of varying complexity from Salesforce queues effectively and efficientlyProvide input to drive continuous improvement in our processesMaintain constant communication with all internal and external stakeholders to ensure case resolution and positive customer experience

What we're looking for:

Strong attention to detail and takes ownership in managing daily tasks from start to finishProactive and effective communication skills with internal and external stakeholders, both verbal and writtenSelf-motivated individual with the capacity to work autonomously and prioritize responsibilities effectivelyAnalytical mindset with the ability to gather, organize, and interpret data to derive actionable insightsPrevious experience in payment, banking, payment cards operations, or a similar area is preferred but not required

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love.

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Compensation:

$17-$19/hrCompensation will be finalized based on the candidate’s experience

Benefits & More:

We’re a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents.Startup environment and small, cross-functional teams Medical, Dental and Vision benefits, along with too many others to list!22 days vacation days & 8 sick days plus 11 paid holidays401(K) employer match and paid parental leaveSabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

About the job

Who you are:

SumUp is seeking an experienced Payment Operations Specialist to join our team in the El Paso office. The individual will work alongside our Risk and Payment Operations team and overall Operations team to support our merchants. As a company that seeks to revolutionize the payment, point-of-sale and loyalty systems market, we are looking for a person with excellent communication skills, empathetic, autonomous, and easy to adapt to change.

What you’ll do:

Ensure the daily operations of our payment related processesResearch and reconcile payment and transaction related questions and escalations - including missing/incorrect deposits, ACH rejects, and adjustmentsManage the chargeback disputes and retrievals process, including merchant notification, representments and status trackingLearn and assist with other functions of the Risk and Pay Operations team as required, including merchant onboarding and fraud preventionResolve cases of varying complexity from Salesforce queues effectively and efficientlyProvide input to drive continuous improvement in our processesMaintain constant communication with all internal and external stakeholders to ensure case resolution and positive customer experience

What we're looking for:

Strong attention to detail and takes ownership in managing daily tasks from start to finishProactive and effective communication skills with internal and external stakeholders, both verbal and writtenSelf-motivated individual with the capacity to work autonomously and prioritize responsibilities effectivelyAnalytical mindset with the ability to gather, organize, and interpret data to derive actionable insightsPrevious experience in payment, banking, payment cards operations, or a similar area is preferred but not required

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love.

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Compensation:

$17-$19/hrCompensation will be finalized based on the candidate’s experience

Benefits & More:

We’re a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents.Startup environment and small, cross-functional teams Medical, Dental and Vision benefits, along with too many others to list!22 days vacation days & 8 sick days plus 11 paid holidays401(K) employer match and paid parental leaveSabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

About the job

Who you are:

SumUp is seeking an experienced Payment Operations Specialist to join our team in the El Paso office. The individual will work alongside our Risk and Payment Operations team and overall Operations team to support our merchants. As a company that seeks to revolutionize the payment, point-of-sale and loyalty systems market, we are looking for a person with excellent communication skills, empathetic, autonomous, and easy to adapt to change.

What you’ll do:

Ensure the daily operations of our payment related processesResearch and reconcile payment and transaction related questions and escalations - including missing/incorrect deposits, ACH rejects, and adjustmentsManage the chargeback disputes and retrievals process, including merchant notification, representments and status trackingLearn and assist with other functions of the Risk and Pay Operations team as required, including merchant onboarding and fraud preventionResolve cases of varying complexity from Salesforce queues effectively and efficientlyProvide input to drive continuous improvement in our processesMaintain constant communication with all internal and external stakeholders to ensure case resolution and positive customer experience

What we're looking for:

Strong attention to detail and takes ownership in managing daily tasks from start to finishProactive and effective communication skills with internal and external stakeholders, both verbal and writtenSelf-motivated individual with the capacity to work autonomously and prioritize responsibilities effectivelyAnalytical mindset with the ability to gather, organize, and interpret data to derive actionable insightsPrevious experience in payment, banking, payment cards operations, or a similar area is preferred but not required

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love.

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Compensation:

$17-$19/hrCompensation will be finalized based on the candidate’s experience

Benefits & More:

We’re a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents.Startup environment and small, cross-functional teams Medical, Dental and Vision benefits, along with too many others to list!22 days vacation days & 8 sick days plus 11 paid holidays401(K) employer match and paid parental leaveSabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

About Company

SumUp is a leading global financial technology company driven by the purpose of leveling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 36 markets worldwide, helping them start, run and grow their businesses.We're committed to leveraging our success to make the world a better place. We have become a member of 1% for the Planet and pledged to donate 1% of the net revenue generated by Solo devices to support environmental, educational, and entrepreneurial causes.To mark 10 years in business, SumUp secured a new substantial funding round at an $8.5B valuation. With small businesses at the heart of what we do, we'll continue to develop new ways to help our customers do business, and our solutions are always intuitive and inclusive. For the second consecutive year, SumUp has been recognised as a Top Global Employer and received the Silver Award on the Stonewall Workplace Equality Index 20223, a remarkable step up from the Bronze Award in 2022 for its commitment to an inclusive and equitable workplace for the LGBTQ+ community.

Total Employees

3

Company 2-Year Growth

0%

Median Employee Tenure

2.7 years

Because no one goes to school
for fighting fraud.