Published on

Jun 19, 2024

Published on

Jun 19, 2024

Published on

Jun 19, 2024

Published on

Jun 19, 2024

Policy Fraud Team Lead

Policy Fraud Team Lead

Policy Fraud Team Lead

Policy Fraud Team Lead

Full-time

/

London Area, United Kingdom

/

On-site

Full-time

/

London Area, United Kingdom

/

On-site

Full-time

/

London Area, United Kingdom

/

On-site

Full-time

/

London Area, United Kingdom

/

On-site

About the job

About MarshmallowWe started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we workWe’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great workWe’re so excited for all of the challenges up ahead, and we need more people to help us tackle them!
The Fraud DepartmentThe Fraud department is split into 3 policy fraud teams, 2 claims fraud teams and an intel team! The Inscrime team sits under the policy fraud and comprises specialist investigators to eradicate organised fraud, such as ghost broking, impersonation and financial crime. They own end-to-end investigations of policies that are flagged by our models and rules for potential fraud concerns. They also analyse to create additional rules to pick up new MOs they’re spotting through their investigations. The team works closely with other areas of the business to ensure we’re not missing anything and that we’re consistently closing any potential loopholes.We are seeking a lead for the Inscrime team who can play a crucial role in enhancing the technical skills of our talented team, continue refining our strategies, and ensure robust protection against fraud.
What you’ll be doingYou’ll be responsible for the operational delivery of the Inscrime team’s workload, KPIs and SLA and will report on this weeklyOwn the strategy and team capacity planning ensuring the right people are in the right place and the right volumes are coming through to the teamWork to constantly improve how we find organised fraud by ensuring our rules, models and analysis are the best in the industrySupporting the company's growth plans by ensuring the fraud risks are identified and suitable rules are in placeSupporting the team with their performance and development, embedding and fostering a strong culture aligned to our values within the team and maintaining moraleYou’ll be involved with hiring, onboarding, training and continual technical upskilling of the teamWork with stakeholders across the business and continuing to foster our relationships with external parties to ensure we’re keeping up-to-date
Who you areCan balance working strategically with a thorough understanding of the detailYou enjoy problem-solving and creating innovative solutions to complex problemsYou're highly adaptable to change and enjoy working in a fast-paced environmentYou're organised and can be relied upon to get things done proactivelyYou're an excellent communicatorYou truly care about supporting and developing the people you work withYou get a kick out of working collaboratively and ensuring different voices are heard
What we're looking for from youYou have 4+ years working in fraud prevention, preferably in the insurance space but not essentialYou have a proven track record of driving process change, owning strategies, working with a wide range of stakeholders and measuring the success of changesStrong analytical skillsPrevious management experience You are hard-working, able to work autonomously and a fantastic team player
Perks of the jobFlexible working - Spend one day a week with your team in our collaborative London office 🏢Competitive bonus scheme - designed to reward and recognise high performance 🌟Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)Tech scheme - Get the latest tech for less 🖥Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Our ProcessWe break it up into 3 stages:Initial call with Sophie Tucker - TA Partner (30 mins)A skill-based interview where you will discuss your previous and technical experience (1 hour)A culture interview to check that your work style fits our processes and values (1 hour)We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application
Background checksTo meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

About the job

About MarshmallowWe started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we workWe’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great workWe’re so excited for all of the challenges up ahead, and we need more people to help us tackle them!
The Fraud DepartmentThe Fraud department is split into 3 policy fraud teams, 2 claims fraud teams and an intel team! The Inscrime team sits under the policy fraud and comprises specialist investigators to eradicate organised fraud, such as ghost broking, impersonation and financial crime. They own end-to-end investigations of policies that are flagged by our models and rules for potential fraud concerns. They also analyse to create additional rules to pick up new MOs they’re spotting through their investigations. The team works closely with other areas of the business to ensure we’re not missing anything and that we’re consistently closing any potential loopholes.We are seeking a lead for the Inscrime team who can play a crucial role in enhancing the technical skills of our talented team, continue refining our strategies, and ensure robust protection against fraud.
What you’ll be doingYou’ll be responsible for the operational delivery of the Inscrime team’s workload, KPIs and SLA and will report on this weeklyOwn the strategy and team capacity planning ensuring the right people are in the right place and the right volumes are coming through to the teamWork to constantly improve how we find organised fraud by ensuring our rules, models and analysis are the best in the industrySupporting the company's growth plans by ensuring the fraud risks are identified and suitable rules are in placeSupporting the team with their performance and development, embedding and fostering a strong culture aligned to our values within the team and maintaining moraleYou’ll be involved with hiring, onboarding, training and continual technical upskilling of the teamWork with stakeholders across the business and continuing to foster our relationships with external parties to ensure we’re keeping up-to-date
Who you areCan balance working strategically with a thorough understanding of the detailYou enjoy problem-solving and creating innovative solutions to complex problemsYou're highly adaptable to change and enjoy working in a fast-paced environmentYou're organised and can be relied upon to get things done proactivelyYou're an excellent communicatorYou truly care about supporting and developing the people you work withYou get a kick out of working collaboratively and ensuring different voices are heard
What we're looking for from youYou have 4+ years working in fraud prevention, preferably in the insurance space but not essentialYou have a proven track record of driving process change, owning strategies, working with a wide range of stakeholders and measuring the success of changesStrong analytical skillsPrevious management experience You are hard-working, able to work autonomously and a fantastic team player
Perks of the jobFlexible working - Spend one day a week with your team in our collaborative London office 🏢Competitive bonus scheme - designed to reward and recognise high performance 🌟Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)Tech scheme - Get the latest tech for less 🖥Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Our ProcessWe break it up into 3 stages:Initial call with Sophie Tucker - TA Partner (30 mins)A skill-based interview where you will discuss your previous and technical experience (1 hour)A culture interview to check that your work style fits our processes and values (1 hour)We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application
Background checksTo meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

About the job

About MarshmallowWe started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we workWe’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great workWe’re so excited for all of the challenges up ahead, and we need more people to help us tackle them!
The Fraud DepartmentThe Fraud department is split into 3 policy fraud teams, 2 claims fraud teams and an intel team! The Inscrime team sits under the policy fraud and comprises specialist investigators to eradicate organised fraud, such as ghost broking, impersonation and financial crime. They own end-to-end investigations of policies that are flagged by our models and rules for potential fraud concerns. They also analyse to create additional rules to pick up new MOs they’re spotting through their investigations. The team works closely with other areas of the business to ensure we’re not missing anything and that we’re consistently closing any potential loopholes.We are seeking a lead for the Inscrime team who can play a crucial role in enhancing the technical skills of our talented team, continue refining our strategies, and ensure robust protection against fraud.
What you’ll be doingYou’ll be responsible for the operational delivery of the Inscrime team’s workload, KPIs and SLA and will report on this weeklyOwn the strategy and team capacity planning ensuring the right people are in the right place and the right volumes are coming through to the teamWork to constantly improve how we find organised fraud by ensuring our rules, models and analysis are the best in the industrySupporting the company's growth plans by ensuring the fraud risks are identified and suitable rules are in placeSupporting the team with their performance and development, embedding and fostering a strong culture aligned to our values within the team and maintaining moraleYou’ll be involved with hiring, onboarding, training and continual technical upskilling of the teamWork with stakeholders across the business and continuing to foster our relationships with external parties to ensure we’re keeping up-to-date
Who you areCan balance working strategically with a thorough understanding of the detailYou enjoy problem-solving and creating innovative solutions to complex problemsYou're highly adaptable to change and enjoy working in a fast-paced environmentYou're organised and can be relied upon to get things done proactivelyYou're an excellent communicatorYou truly care about supporting and developing the people you work withYou get a kick out of working collaboratively and ensuring different voices are heard
What we're looking for from youYou have 4+ years working in fraud prevention, preferably in the insurance space but not essentialYou have a proven track record of driving process change, owning strategies, working with a wide range of stakeholders and measuring the success of changesStrong analytical skillsPrevious management experience You are hard-working, able to work autonomously and a fantastic team player
Perks of the jobFlexible working - Spend one day a week with your team in our collaborative London office 🏢Competitive bonus scheme - designed to reward and recognise high performance 🌟Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)Tech scheme - Get the latest tech for less 🖥Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Our ProcessWe break it up into 3 stages:Initial call with Sophie Tucker - TA Partner (30 mins)A skill-based interview where you will discuss your previous and technical experience (1 hour)A culture interview to check that your work style fits our processes and values (1 hour)We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application
Background checksTo meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

About the job

About MarshmallowWe started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we workWe’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great workWe’re so excited for all of the challenges up ahead, and we need more people to help us tackle them!
The Fraud DepartmentThe Fraud department is split into 3 policy fraud teams, 2 claims fraud teams and an intel team! The Inscrime team sits under the policy fraud and comprises specialist investigators to eradicate organised fraud, such as ghost broking, impersonation and financial crime. They own end-to-end investigations of policies that are flagged by our models and rules for potential fraud concerns. They also analyse to create additional rules to pick up new MOs they’re spotting through their investigations. The team works closely with other areas of the business to ensure we’re not missing anything and that we’re consistently closing any potential loopholes.We are seeking a lead for the Inscrime team who can play a crucial role in enhancing the technical skills of our talented team, continue refining our strategies, and ensure robust protection against fraud.
What you’ll be doingYou’ll be responsible for the operational delivery of the Inscrime team’s workload, KPIs and SLA and will report on this weeklyOwn the strategy and team capacity planning ensuring the right people are in the right place and the right volumes are coming through to the teamWork to constantly improve how we find organised fraud by ensuring our rules, models and analysis are the best in the industrySupporting the company's growth plans by ensuring the fraud risks are identified and suitable rules are in placeSupporting the team with their performance and development, embedding and fostering a strong culture aligned to our values within the team and maintaining moraleYou’ll be involved with hiring, onboarding, training and continual technical upskilling of the teamWork with stakeholders across the business and continuing to foster our relationships with external parties to ensure we’re keeping up-to-date
Who you areCan balance working strategically with a thorough understanding of the detailYou enjoy problem-solving and creating innovative solutions to complex problemsYou're highly adaptable to change and enjoy working in a fast-paced environmentYou're organised and can be relied upon to get things done proactivelyYou're an excellent communicatorYou truly care about supporting and developing the people you work withYou get a kick out of working collaboratively and ensuring different voices are heard
What we're looking for from youYou have 4+ years working in fraud prevention, preferably in the insurance space but not essentialYou have a proven track record of driving process change, owning strategies, working with a wide range of stakeholders and measuring the success of changesStrong analytical skillsPrevious management experience You are hard-working, able to work autonomously and a fantastic team player
Perks of the jobFlexible working - Spend one day a week with your team in our collaborative London office 🏢Competitive bonus scheme - designed to reward and recognise high performance 🌟Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)Tech scheme - Get the latest tech for less 🖥Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Our ProcessWe break it up into 3 stages:Initial call with Sophie Tucker - TA Partner (30 mins)A skill-based interview where you will discuss your previous and technical experience (1 hour)A culture interview to check that your work style fits our processes and values (1 hour)We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application
Background checksTo meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

Marshmallow

London Area, United Kingdom

Visit Company Website

Marshmallow

London Area, United Kingdom

Visit Company Website

Marshmallow

London Area, United Kingdom

Visit Company Website

Marshmallow

London Area, United Kingdom

Visit Company Website

About Company

We have always been a purpose-driven company. We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. Purely because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. So far, we’ve helped 100,000s of people get a fairer deal on their car insurance. We’ve done this by building our own technology, developing pricing and fraud models that let us cater to their unique experiences, and investing time in getting to know them.So what’s next? We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. Solving important problems for the people who need it most.Want to join us on our mission? Check out our live roles on Linkedin by clicking the jobs tab (see above ☝️) and on our careers page: https://www.marshmallow.com/jobsAnd since you're exploring, why not read our reviews over on Glassdoor? https://bit.ly/3iVHfxf

Total Employees

439

Company 2-Year Growth

0%

Median Employee Tenure

1.3 years

Because no one goes to school
for fighting fraud.