Published on

May 17, 2024

Published on

May 17, 2024

Published on

May 17, 2024

Published on

May 17, 2024

Product Manager

Product Manager

Product Manager

Product Manager

Full-time

/

London, United Kingdom

/

Hybrid

Full-time

/

London, United Kingdom

/

Hybrid

Full-time

/

London, United Kingdom

/

Hybrid

Full-time

/

London, United Kingdom

/

Hybrid

About the job

About Smartnumbers
We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.
We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud and streamline customer experience.
We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like BT, Genesys and Nuance. Together, we protect the UKs largest retail banks, investment banks and emergency services. We also believe in developing our people and developing high performing teams, reflected by our Platinum Investors in People accreditation.

What you’ll be working on
You’ll be helping us achieve our mission by growing our analysis and case management tools for fraud teams to identify the scale and impact of fraud in their contact centre. You’ll be responsible for:
Owning, maintaining and driving the strategy for our fraud analysis toolsDriving product discovery for upcoming opportunities alongside product design and software engineeringBeing the go-to person in the business for fraud analysis toolsBeing accountable for the end-to-end product process in an agile, cross-functional development teamCollaborating with individuals around the business to ensure successful launchesWorking as a member of a cross-functional team to refine and deliver stories with a focus on customer valueManaging stakeholder relationships internally and externally

How you’ll work
You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems. Our ways of working are heavily influenced by the work of Marty Cagan/Silicon Valley Product Group, which will give you a good sense of how you and the team will work.
We look for our Product Managers to set and own the 12 month strategy for their area and understand how it contributes to the wider product vision. If you haven’t done this before we’ll provide the support and guidance to get you there.
We’re a close-knit company so there’ll be plenty of exposure to the rest of the business including executives. We’ll look to you to make informed, rounded decisions about how the product evolves and communicate that effectively.
Our business is based on trust, collaboration and a customer-centric mindset. You’ll be part of a Product Management team that continually learns from each other, tries new things, appreciates best practice product principles and uses a lightweight process to get value to customers quickly.

What you’ll need for the role
We’re looking for someone with 1-2 years of experience as a Product Manager. To be successful in this role, you’ll need to demonstrate these qualities:
Curious - You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology etcCustomer-centric - You start with the customer and work back whilst understanding that solutions have to work for our business as wellOutcome-focused - You can define what success looks like and measure progress towards it, making data-informed decisionsClear communicator - You’re capable of explaining things regardless of whether it’s to a customer, software engineer, salesperson, customer support agent or CEOOwnership - You proactively take responsibility for all aspects of your product, seeking out ways to improve the value for customersSelf starter - You’re proactive and take initiative to create effective resultsBias to action - You’re willing to make decisions when you don’t have all the data and are always looking to test ideas with real customers
Previous experience in the fraud and risk space and/or in a B2B SaaS environment is desirable, but not essential - you will learn quickly in this role and become an expert on our customers and the domain.

What we can offer you
As well as a competitive salary of circa £65,000 per annum, we also offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include:
Hybrid working style, with the expectation of only one day in the office (with a great Central London office base!)Family friendly benefits including paid parental leave policiesAn extensive health insurance policy for you, with an option to add your family members A workplace pension with AegonLife insurance of 4 x your salary A discretionary annual bonus of up to 10% of your salaryAn annual home office station allowance of £200, to help you set up a comfortable remote office space.A training allowance to support both your continuous professional development. Self-development time every Friday afternoon to spend exploring your professional development plan25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per yearMonthly company socials in the officeA holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round.

The application processOur interview process will look like:An initial phone call with hiring managerAn interview with the product teamA panel interview including a presentation task and an opportunity to meeting the cross-functional development teamA cultural interview with bar raiser and HR team

Smartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role. You will only be contacted if you have been shortlisted for the role.
We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact.
Please see our privacy notice: https://smartnumbers.com/privacy-notice/

About the job

About Smartnumbers
We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.
We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud and streamline customer experience.
We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like BT, Genesys and Nuance. Together, we protect the UKs largest retail banks, investment banks and emergency services. We also believe in developing our people and developing high performing teams, reflected by our Platinum Investors in People accreditation.

What you’ll be working on
You’ll be helping us achieve our mission by growing our analysis and case management tools for fraud teams to identify the scale and impact of fraud in their contact centre. You’ll be responsible for:
Owning, maintaining and driving the strategy for our fraud analysis toolsDriving product discovery for upcoming opportunities alongside product design and software engineeringBeing the go-to person in the business for fraud analysis toolsBeing accountable for the end-to-end product process in an agile, cross-functional development teamCollaborating with individuals around the business to ensure successful launchesWorking as a member of a cross-functional team to refine and deliver stories with a focus on customer valueManaging stakeholder relationships internally and externally

How you’ll work
You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems. Our ways of working are heavily influenced by the work of Marty Cagan/Silicon Valley Product Group, which will give you a good sense of how you and the team will work.
We look for our Product Managers to set and own the 12 month strategy for their area and understand how it contributes to the wider product vision. If you haven’t done this before we’ll provide the support and guidance to get you there.
We’re a close-knit company so there’ll be plenty of exposure to the rest of the business including executives. We’ll look to you to make informed, rounded decisions about how the product evolves and communicate that effectively.
Our business is based on trust, collaboration and a customer-centric mindset. You’ll be part of a Product Management team that continually learns from each other, tries new things, appreciates best practice product principles and uses a lightweight process to get value to customers quickly.

What you’ll need for the role
We’re looking for someone with 1-2 years of experience as a Product Manager. To be successful in this role, you’ll need to demonstrate these qualities:
Curious - You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology etcCustomer-centric - You start with the customer and work back whilst understanding that solutions have to work for our business as wellOutcome-focused - You can define what success looks like and measure progress towards it, making data-informed decisionsClear communicator - You’re capable of explaining things regardless of whether it’s to a customer, software engineer, salesperson, customer support agent or CEOOwnership - You proactively take responsibility for all aspects of your product, seeking out ways to improve the value for customersSelf starter - You’re proactive and take initiative to create effective resultsBias to action - You’re willing to make decisions when you don’t have all the data and are always looking to test ideas with real customers
Previous experience in the fraud and risk space and/or in a B2B SaaS environment is desirable, but not essential - you will learn quickly in this role and become an expert on our customers and the domain.

What we can offer you
As well as a competitive salary of circa £65,000 per annum, we also offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include:
Hybrid working style, with the expectation of only one day in the office (with a great Central London office base!)Family friendly benefits including paid parental leave policiesAn extensive health insurance policy for you, with an option to add your family members A workplace pension with AegonLife insurance of 4 x your salary A discretionary annual bonus of up to 10% of your salaryAn annual home office station allowance of £200, to help you set up a comfortable remote office space.A training allowance to support both your continuous professional development. Self-development time every Friday afternoon to spend exploring your professional development plan25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per yearMonthly company socials in the officeA holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round.

The application processOur interview process will look like:An initial phone call with hiring managerAn interview with the product teamA panel interview including a presentation task and an opportunity to meeting the cross-functional development teamA cultural interview with bar raiser and HR team

Smartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role. You will only be contacted if you have been shortlisted for the role.
We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact.
Please see our privacy notice: https://smartnumbers.com/privacy-notice/

About the job

About Smartnumbers
We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.
We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud and streamline customer experience.
We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like BT, Genesys and Nuance. Together, we protect the UKs largest retail banks, investment banks and emergency services. We also believe in developing our people and developing high performing teams, reflected by our Platinum Investors in People accreditation.

What you’ll be working on
You’ll be helping us achieve our mission by growing our analysis and case management tools for fraud teams to identify the scale and impact of fraud in their contact centre. You’ll be responsible for:
Owning, maintaining and driving the strategy for our fraud analysis toolsDriving product discovery for upcoming opportunities alongside product design and software engineeringBeing the go-to person in the business for fraud analysis toolsBeing accountable for the end-to-end product process in an agile, cross-functional development teamCollaborating with individuals around the business to ensure successful launchesWorking as a member of a cross-functional team to refine and deliver stories with a focus on customer valueManaging stakeholder relationships internally and externally

How you’ll work
You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems. Our ways of working are heavily influenced by the work of Marty Cagan/Silicon Valley Product Group, which will give you a good sense of how you and the team will work.
We look for our Product Managers to set and own the 12 month strategy for their area and understand how it contributes to the wider product vision. If you haven’t done this before we’ll provide the support and guidance to get you there.
We’re a close-knit company so there’ll be plenty of exposure to the rest of the business including executives. We’ll look to you to make informed, rounded decisions about how the product evolves and communicate that effectively.
Our business is based on trust, collaboration and a customer-centric mindset. You’ll be part of a Product Management team that continually learns from each other, tries new things, appreciates best practice product principles and uses a lightweight process to get value to customers quickly.

What you’ll need for the role
We’re looking for someone with 1-2 years of experience as a Product Manager. To be successful in this role, you’ll need to demonstrate these qualities:
Curious - You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology etcCustomer-centric - You start with the customer and work back whilst understanding that solutions have to work for our business as wellOutcome-focused - You can define what success looks like and measure progress towards it, making data-informed decisionsClear communicator - You’re capable of explaining things regardless of whether it’s to a customer, software engineer, salesperson, customer support agent or CEOOwnership - You proactively take responsibility for all aspects of your product, seeking out ways to improve the value for customersSelf starter - You’re proactive and take initiative to create effective resultsBias to action - You’re willing to make decisions when you don’t have all the data and are always looking to test ideas with real customers
Previous experience in the fraud and risk space and/or in a B2B SaaS environment is desirable, but not essential - you will learn quickly in this role and become an expert on our customers and the domain.

What we can offer you
As well as a competitive salary of circa £65,000 per annum, we also offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include:
Hybrid working style, with the expectation of only one day in the office (with a great Central London office base!)Family friendly benefits including paid parental leave policiesAn extensive health insurance policy for you, with an option to add your family members A workplace pension with AegonLife insurance of 4 x your salary A discretionary annual bonus of up to 10% of your salaryAn annual home office station allowance of £200, to help you set up a comfortable remote office space.A training allowance to support both your continuous professional development. Self-development time every Friday afternoon to spend exploring your professional development plan25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per yearMonthly company socials in the officeA holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round.

The application processOur interview process will look like:An initial phone call with hiring managerAn interview with the product teamA panel interview including a presentation task and an opportunity to meeting the cross-functional development teamA cultural interview with bar raiser and HR team

Smartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role. You will only be contacted if you have been shortlisted for the role.
We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact.
Please see our privacy notice: https://smartnumbers.com/privacy-notice/

About the job

About Smartnumbers
We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.
We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud and streamline customer experience.
We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like BT, Genesys and Nuance. Together, we protect the UKs largest retail banks, investment banks and emergency services. We also believe in developing our people and developing high performing teams, reflected by our Platinum Investors in People accreditation.

What you’ll be working on
You’ll be helping us achieve our mission by growing our analysis and case management tools for fraud teams to identify the scale and impact of fraud in their contact centre. You’ll be responsible for:
Owning, maintaining and driving the strategy for our fraud analysis toolsDriving product discovery for upcoming opportunities alongside product design and software engineeringBeing the go-to person in the business for fraud analysis toolsBeing accountable for the end-to-end product process in an agile, cross-functional development teamCollaborating with individuals around the business to ensure successful launchesWorking as a member of a cross-functional team to refine and deliver stories with a focus on customer valueManaging stakeholder relationships internally and externally

How you’ll work
You’ll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems. Our ways of working are heavily influenced by the work of Marty Cagan/Silicon Valley Product Group, which will give you a good sense of how you and the team will work.
We look for our Product Managers to set and own the 12 month strategy for their area and understand how it contributes to the wider product vision. If you haven’t done this before we’ll provide the support and guidance to get you there.
We’re a close-knit company so there’ll be plenty of exposure to the rest of the business including executives. We’ll look to you to make informed, rounded decisions about how the product evolves and communicate that effectively.
Our business is based on trust, collaboration and a customer-centric mindset. You’ll be part of a Product Management team that continually learns from each other, tries new things, appreciates best practice product principles and uses a lightweight process to get value to customers quickly.

What you’ll need for the role
We’re looking for someone with 1-2 years of experience as a Product Manager. To be successful in this role, you’ll need to demonstrate these qualities:
Curious - You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology etcCustomer-centric - You start with the customer and work back whilst understanding that solutions have to work for our business as wellOutcome-focused - You can define what success looks like and measure progress towards it, making data-informed decisionsClear communicator - You’re capable of explaining things regardless of whether it’s to a customer, software engineer, salesperson, customer support agent or CEOOwnership - You proactively take responsibility for all aspects of your product, seeking out ways to improve the value for customersSelf starter - You’re proactive and take initiative to create effective resultsBias to action - You’re willing to make decisions when you don’t have all the data and are always looking to test ideas with real customers
Previous experience in the fraud and risk space and/or in a B2B SaaS environment is desirable, but not essential - you will learn quickly in this role and become an expert on our customers and the domain.

What we can offer you
As well as a competitive salary of circa £65,000 per annum, we also offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include:
Hybrid working style, with the expectation of only one day in the office (with a great Central London office base!)Family friendly benefits including paid parental leave policiesAn extensive health insurance policy for you, with an option to add your family members A workplace pension with AegonLife insurance of 4 x your salary A discretionary annual bonus of up to 10% of your salaryAn annual home office station allowance of £200, to help you set up a comfortable remote office space.A training allowance to support both your continuous professional development. Self-development time every Friday afternoon to spend exploring your professional development plan25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per yearMonthly company socials in the officeA holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round.

The application processOur interview process will look like:An initial phone call with hiring managerAn interview with the product teamA panel interview including a presentation task and an opportunity to meeting the cross-functional development teamA cultural interview with bar raiser and HR team

Smartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role. You will only be contacted if you have been shortlisted for the role.
We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact.
Please see our privacy notice: https://smartnumbers.com/privacy-notice/

Smartnumbers

London, United Kingdom

Visit Company Website

Smartnumbers

London, United Kingdom

Visit Company Website

Smartnumbers

London, United Kingdom

Visit Company Website

Smartnumbers

London, United Kingdom

Visit Company Website

About Company

We help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. Our cloud-based AI-powered platform - Smartnumbers Protect - analyses call signalling data, caller behaviour and data on known fraudsters shared by our customers to assign a risk rating to incoming calls. This helps contact centres prevent downstream fraud and improve customer experience for genuine callers.Through the Smartnumbers Consortium, our community of customers and partners share intelligence in real time on the fraudsters they know. Organisations are also able to connect and collaborate through Smartnumbers Consortium events.

Total Employees

81

Company 2-Year Growth

0%

Median Employee Tenure

5 years

Because no one goes to school
for fighting fraud.