Published on

May 17, 2024

Published on

May 17, 2024

Published on

May 17, 2024

Published on

May 17, 2024

Product Manager, Risk & Fraud

Product Manager, Risk & Fraud

Product Manager, Risk & Fraud

Product Manager, Risk & Fraud

Full-time

/

Miami, FL

/

Hybrid

Full-time

/

Miami, FL

/

Hybrid

Full-time

/

Miami, FL

/

Hybrid

Full-time

/

Miami, FL

/

Hybrid

About the job

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

Why Novo?

Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America Positive, inclusive, supportive culture cheering you on your journey We work with very new technologies and architecture patterns We provide learning and development budgets to help you grow and bond with your team Able to work from the office 3+ days per week Offices in NYC, Miami, Delaware, India, and Colombia


About the Role:

We are looking for a Product Manager or Sr. Product Manager to join our Product team and work on exploring, shaping, and building the future of business banking. You will be responsible for building out Novo’s risk and fraud systems that balance increased customer friction against the seamless movement of money.

You will work with engineering, design, operations, risk, data science, compliance, and other teams to achieve the business's strategies and objectives. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business entrepreneur and how you can help support 99.7% of all businesses in the U.S.A.

What you'll be doing:

You will help them shape the strategies and help deliver an AI-first customer experience to Novo’s small business owners. You will achieve this through:

Responsible for optimizing the north star metric of $ Losses / $ Gross Transaction Volume, balancing increased customer friction against seamless money movementLead the creation and enhancement of risk and fraud management tools, identifying needs for new products or improvements based on market trends, technological advancements, and regulatory requirementsAnalyze risk factors associated with the company’s financial products or services, understanding potential vulnerabilities and developing strategies to mitigate these risksImplement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systemsEngage with customers to understand their needs and behaviors, using insights to design effective risk and fraud management solutions. This includes gathering direct feedback and analyzing customer dataConduct ongoing monitoring of the effectiveness of risk and fraud management systems and report on their performance to senior management and stakeholdersPartner with the Risk Operations team to design new automation that enhances the effectiveness and connectivity of our Risk Ops toolingPartner closely with data scientists, engineers, and designers to lead a cross-functional roadmap spanning investments in modeling, customer experiences, and scalable infrastructureOwn OKRs and build a roadmap for the risk and fraud product area based on the needs of our risk team and our ambitions for scale and speed to market Operate cross-functionally and build strong partnerships within Novo and with external vendors to deliver excellent products and servicesManage risk horizontally across every product line, from ideation to planning, execution, and launch, throughout the entire customer lifecycleCreatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data to build or remove confidence in solutions related to risk quicklyWorking with fraud and risk functional areas to prioritize solutions and working with design and engineering resources to deliver them from start to finishCollaborating extensively with stakeholders (data science and risk) on opportunities and solutions to drive a data-driven approach to protect against fraud


Requirements for the Role:

8+ years of experience of overall experience in the technology industry 4+ years of experience in fraud & risk financial services space2+ years of experience in product management1+ years of experience in heavy data-focused work Experience with risk and fraud teams applying data science to solve fraud problems.Experience with small business financing or other financial productsProven track record delivering products with demonstrable contribution to business outcomesComfortable in an ambiguous matrixed organization


Things You're Good At:

Analytical skills: You have a data-driven learning style and use quantitative information to make product decisionsTechnical mindset: You understand modern technologies and architectural patterns and how they can drive platform performanceCollaborative approach: You deliver results with cross-functional teams, and partner with and empower team members appropriately Customer-centric: Experience shaping platform direction and execution based on developer and customer needsStrategic: Experience developing and driving key strategies that shaped an organization


Nice to Have, But Not Required:

High-growth tech start-up experience in a rapidly scaling organizationPrevious experience working with customer operations and support teamStrong data science background


About our Stack:

JiraConfluenceSprigHeapBusiness Intelligence Platforms (SQL/PSQL a plus)AlloySardineFigmaFigjam


Benefits

Competitive salary and meaningful equityUnlimited PTO Health, vision, and dental insuranceMonthly wellness stipend 401k


Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Salary Range (NYC): $154,000 - 170,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.

LI-CD1

Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

About the job

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

Why Novo?

Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America Positive, inclusive, supportive culture cheering you on your journey We work with very new technologies and architecture patterns We provide learning and development budgets to help you grow and bond with your team Able to work from the office 3+ days per week Offices in NYC, Miami, Delaware, India, and Colombia


About the Role:

We are looking for a Product Manager or Sr. Product Manager to join our Product team and work on exploring, shaping, and building the future of business banking. You will be responsible for building out Novo’s risk and fraud systems that balance increased customer friction against the seamless movement of money.

You will work with engineering, design, operations, risk, data science, compliance, and other teams to achieve the business's strategies and objectives. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business entrepreneur and how you can help support 99.7% of all businesses in the U.S.A.

What you'll be doing:

You will help them shape the strategies and help deliver an AI-first customer experience to Novo’s small business owners. You will achieve this through:

Responsible for optimizing the north star metric of $ Losses / $ Gross Transaction Volume, balancing increased customer friction against seamless money movementLead the creation and enhancement of risk and fraud management tools, identifying needs for new products or improvements based on market trends, technological advancements, and regulatory requirementsAnalyze risk factors associated with the company’s financial products or services, understanding potential vulnerabilities and developing strategies to mitigate these risksImplement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systemsEngage with customers to understand their needs and behaviors, using insights to design effective risk and fraud management solutions. This includes gathering direct feedback and analyzing customer dataConduct ongoing monitoring of the effectiveness of risk and fraud management systems and report on their performance to senior management and stakeholdersPartner with the Risk Operations team to design new automation that enhances the effectiveness and connectivity of our Risk Ops toolingPartner closely with data scientists, engineers, and designers to lead a cross-functional roadmap spanning investments in modeling, customer experiences, and scalable infrastructureOwn OKRs and build a roadmap for the risk and fraud product area based on the needs of our risk team and our ambitions for scale and speed to market Operate cross-functionally and build strong partnerships within Novo and with external vendors to deliver excellent products and servicesManage risk horizontally across every product line, from ideation to planning, execution, and launch, throughout the entire customer lifecycleCreatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data to build or remove confidence in solutions related to risk quicklyWorking with fraud and risk functional areas to prioritize solutions and working with design and engineering resources to deliver them from start to finishCollaborating extensively with stakeholders (data science and risk) on opportunities and solutions to drive a data-driven approach to protect against fraud


Requirements for the Role:

8+ years of experience of overall experience in the technology industry 4+ years of experience in fraud & risk financial services space2+ years of experience in product management1+ years of experience in heavy data-focused work Experience with risk and fraud teams applying data science to solve fraud problems.Experience with small business financing or other financial productsProven track record delivering products with demonstrable contribution to business outcomesComfortable in an ambiguous matrixed organization


Things You're Good At:

Analytical skills: You have a data-driven learning style and use quantitative information to make product decisionsTechnical mindset: You understand modern technologies and architectural patterns and how they can drive platform performanceCollaborative approach: You deliver results with cross-functional teams, and partner with and empower team members appropriately Customer-centric: Experience shaping platform direction and execution based on developer and customer needsStrategic: Experience developing and driving key strategies that shaped an organization


Nice to Have, But Not Required:

High-growth tech start-up experience in a rapidly scaling organizationPrevious experience working with customer operations and support teamStrong data science background


About our Stack:

JiraConfluenceSprigHeapBusiness Intelligence Platforms (SQL/PSQL a plus)AlloySardineFigmaFigjam


Benefits

Competitive salary and meaningful equityUnlimited PTO Health, vision, and dental insuranceMonthly wellness stipend 401k


Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Salary Range (NYC): $154,000 - 170,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.

LI-CD1

Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

About the job

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

Why Novo?

Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America Positive, inclusive, supportive culture cheering you on your journey We work with very new technologies and architecture patterns We provide learning and development budgets to help you grow and bond with your team Able to work from the office 3+ days per week Offices in NYC, Miami, Delaware, India, and Colombia


About the Role:

We are looking for a Product Manager or Sr. Product Manager to join our Product team and work on exploring, shaping, and building the future of business banking. You will be responsible for building out Novo’s risk and fraud systems that balance increased customer friction against the seamless movement of money.

You will work with engineering, design, operations, risk, data science, compliance, and other teams to achieve the business's strategies and objectives. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business entrepreneur and how you can help support 99.7% of all businesses in the U.S.A.

What you'll be doing:

You will help them shape the strategies and help deliver an AI-first customer experience to Novo’s small business owners. You will achieve this through:

Responsible for optimizing the north star metric of $ Losses / $ Gross Transaction Volume, balancing increased customer friction against seamless money movementLead the creation and enhancement of risk and fraud management tools, identifying needs for new products or improvements based on market trends, technological advancements, and regulatory requirementsAnalyze risk factors associated with the company’s financial products or services, understanding potential vulnerabilities and developing strategies to mitigate these risksImplement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systemsEngage with customers to understand their needs and behaviors, using insights to design effective risk and fraud management solutions. This includes gathering direct feedback and analyzing customer dataConduct ongoing monitoring of the effectiveness of risk and fraud management systems and report on their performance to senior management and stakeholdersPartner with the Risk Operations team to design new automation that enhances the effectiveness and connectivity of our Risk Ops toolingPartner closely with data scientists, engineers, and designers to lead a cross-functional roadmap spanning investments in modeling, customer experiences, and scalable infrastructureOwn OKRs and build a roadmap for the risk and fraud product area based on the needs of our risk team and our ambitions for scale and speed to market Operate cross-functionally and build strong partnerships within Novo and with external vendors to deliver excellent products and servicesManage risk horizontally across every product line, from ideation to planning, execution, and launch, throughout the entire customer lifecycleCreatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data to build or remove confidence in solutions related to risk quicklyWorking with fraud and risk functional areas to prioritize solutions and working with design and engineering resources to deliver them from start to finishCollaborating extensively with stakeholders (data science and risk) on opportunities and solutions to drive a data-driven approach to protect against fraud


Requirements for the Role:

8+ years of experience of overall experience in the technology industry 4+ years of experience in fraud & risk financial services space2+ years of experience in product management1+ years of experience in heavy data-focused work Experience with risk and fraud teams applying data science to solve fraud problems.Experience with small business financing or other financial productsProven track record delivering products with demonstrable contribution to business outcomesComfortable in an ambiguous matrixed organization


Things You're Good At:

Analytical skills: You have a data-driven learning style and use quantitative information to make product decisionsTechnical mindset: You understand modern technologies and architectural patterns and how they can drive platform performanceCollaborative approach: You deliver results with cross-functional teams, and partner with and empower team members appropriately Customer-centric: Experience shaping platform direction and execution based on developer and customer needsStrategic: Experience developing and driving key strategies that shaped an organization


Nice to Have, But Not Required:

High-growth tech start-up experience in a rapidly scaling organizationPrevious experience working with customer operations and support teamStrong data science background


About our Stack:

JiraConfluenceSprigHeapBusiness Intelligence Platforms (SQL/PSQL a plus)AlloySardineFigmaFigjam


Benefits

Competitive salary and meaningful equityUnlimited PTO Health, vision, and dental insuranceMonthly wellness stipend 401k


Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Salary Range (NYC): $154,000 - 170,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.

LI-CD1

Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

About the job

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

Why Novo?

Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America Positive, inclusive, supportive culture cheering you on your journey We work with very new technologies and architecture patterns We provide learning and development budgets to help you grow and bond with your team Able to work from the office 3+ days per week Offices in NYC, Miami, Delaware, India, and Colombia


About the Role:

We are looking for a Product Manager or Sr. Product Manager to join our Product team and work on exploring, shaping, and building the future of business banking. You will be responsible for building out Novo’s risk and fraud systems that balance increased customer friction against the seamless movement of money.

You will work with engineering, design, operations, risk, data science, compliance, and other teams to achieve the business's strategies and objectives. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business entrepreneur and how you can help support 99.7% of all businesses in the U.S.A.

What you'll be doing:

You will help them shape the strategies and help deliver an AI-first customer experience to Novo’s small business owners. You will achieve this through:

Responsible for optimizing the north star metric of $ Losses / $ Gross Transaction Volume, balancing increased customer friction against seamless money movementLead the creation and enhancement of risk and fraud management tools, identifying needs for new products or improvements based on market trends, technological advancements, and regulatory requirementsAnalyze risk factors associated with the company’s financial products or services, understanding potential vulnerabilities and developing strategies to mitigate these risksImplement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systemsEngage with customers to understand their needs and behaviors, using insights to design effective risk and fraud management solutions. This includes gathering direct feedback and analyzing customer dataConduct ongoing monitoring of the effectiveness of risk and fraud management systems and report on their performance to senior management and stakeholdersPartner with the Risk Operations team to design new automation that enhances the effectiveness and connectivity of our Risk Ops toolingPartner closely with data scientists, engineers, and designers to lead a cross-functional roadmap spanning investments in modeling, customer experiences, and scalable infrastructureOwn OKRs and build a roadmap for the risk and fraud product area based on the needs of our risk team and our ambitions for scale and speed to market Operate cross-functionally and build strong partnerships within Novo and with external vendors to deliver excellent products and servicesManage risk horizontally across every product line, from ideation to planning, execution, and launch, throughout the entire customer lifecycleCreatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data to build or remove confidence in solutions related to risk quicklyWorking with fraud and risk functional areas to prioritize solutions and working with design and engineering resources to deliver them from start to finishCollaborating extensively with stakeholders (data science and risk) on opportunities and solutions to drive a data-driven approach to protect against fraud


Requirements for the Role:

8+ years of experience of overall experience in the technology industry 4+ years of experience in fraud & risk financial services space2+ years of experience in product management1+ years of experience in heavy data-focused work Experience with risk and fraud teams applying data science to solve fraud problems.Experience with small business financing or other financial productsProven track record delivering products with demonstrable contribution to business outcomesComfortable in an ambiguous matrixed organization


Things You're Good At:

Analytical skills: You have a data-driven learning style and use quantitative information to make product decisionsTechnical mindset: You understand modern technologies and architectural patterns and how they can drive platform performanceCollaborative approach: You deliver results with cross-functional teams, and partner with and empower team members appropriately Customer-centric: Experience shaping platform direction and execution based on developer and customer needsStrategic: Experience developing and driving key strategies that shaped an organization


Nice to Have, But Not Required:

High-growth tech start-up experience in a rapidly scaling organizationPrevious experience working with customer operations and support teamStrong data science background


About our Stack:

JiraConfluenceSprigHeapBusiness Intelligence Platforms (SQL/PSQL a plus)AlloySardineFigmaFigjam


Benefits

Competitive salary and meaningful equityUnlimited PTO Health, vision, and dental insuranceMonthly wellness stipend 401k


Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Salary Range (NYC): $154,000 - 170,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.

LI-CD1

Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

About Company

Novo is the powerfully simple, secure, and award-winning banking platform built for small businesses and their unique needs. Free business checking and smart, flexible, modern tools to help any small business get an edge and grow. Powered by Middlesex Federal Savings.Novo is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A.; Member FDIC.

Total Employees

417

Company 2-Year Growth

0%

Median Employee Tenure

1.9 years

Because no one goes to school
for fighting fraud.