Published on

Feb 3, 2024

Published on

Feb 3, 2024

Published on

Feb 3, 2024

Published on

Feb 3, 2024

Senior Credit Card Fraud Strategy Manager

Senior Credit Card Fraud Strategy Manager

Senior Credit Card Fraud Strategy Manager

Senior Credit Card Fraud Strategy Manager

Full-time

/

Atlanta, GA

/

On-site

Full-time

/

Atlanta, GA

/

On-site

Full-time

/

Atlanta, GA

/

On-site

Full-time

/

Atlanta, GA

/

On-site

About the job

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:Responsible for leading and managing staff, vision and strategic plan for Credit Card Fraud Strategies. This role has significant impact and influence over the establishment and maintenance of a robust Consumer Credit Card Fraud risk management program. This position is directly responsible for the execution of all components related to managing the fraud loss plan and client experience goals assigned by department. Work with line of business (LOB) contacts and subsidiaries to better understand total client relationships as it may be related to identifying potentially reportable fraud activity and determining feasibility of the continuation of the client relationship. Recommend solutions to management to strengthen the department and overall fraud monitoring program.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Lead activities to ensure that Truist remains in compliance with applicable regulations by establishing and following appropriate risk-based, fraud strategies by providing and managing the resources necessary to accurately identify, detect and mitigate fraud risk on credit card portfolio.

2. Provide direction for the development of the necessary TSYS applications/solutions while working with the end- users to identify and recommend enhancements and solutions, as well as continually evaluating alternative systems and methodologies.

3. Act as a liaison between Strategies and other lines of business throughout the enterprise to ensure proper notification of decisions and reporting of processes, changes and enhancements, etc.

4. Manage process improvements, documentation, and merger/conversion activities in support of BSA/AML laws and regulations.

5. Participate in fraud training that may include webinars, periodicals and self -study in order to stay abreast of the fraud trends and regulations. Monitor current and future regulations and industry trends and communicate suggestions related to necessary adjustments regarding procedures and strategies.

6. Assist in the direction and leadership of the development of applicable fraud training programs. Coordinate the training and guidance for new associates as they are hired or transferred into the area.

7. Lead and mentor associates to achieve their fullest potential and prepare those associates for the next level of responsibility and achievement. This includes making recommendations for employment (recruiting and hiring), career development, performance evaluations, salary changes, promotions, transfers, and terminations within established policies and guidelines.

8. Assist in the management of departmental and project budgets while optimizing service and cost to the business unit.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College Degree or equivalent education, training and work-related experience

2. 5+ years of managerial banking or financial industry experience; preferably in a credit card fraud strategy.

3. 5+ years of experience developing rules and strategies in TSYS.

4. Strong and on-going knowledge and experience with credit card fraud trends, regulations and related compliance requirements, including reporting.

5. Excellent verbal and written communication skills; ability to communicate effectively with senior leadership, LOB managers and external entities (e.g. federal examiners)

6. Proven strong leadership skills in a managerial role

7. Strong analytical, time management and critical thinking skills

8. Ability to provide constructive feedback through leadership, motivation, and persuasion; ability to influence others without direct authority

9. Proven team building skills

10. Ability to work in a high stress, fast paced, and rapidly changing environment, with time-critical situations

11. 5+ years experience in SQL, SAS and/or python.

12. Ability to learn all internal applications necessary to perform the requirements of this position


Preferred Qualifications:

1. Master's degree in Business or other related field

2. 10+ years of card fraud strategies experience, 5+ years in fraud management.

3. 10+ years' experience writing rules and strategies in TSYS.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

About the job

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:Responsible for leading and managing staff, vision and strategic plan for Credit Card Fraud Strategies. This role has significant impact and influence over the establishment and maintenance of a robust Consumer Credit Card Fraud risk management program. This position is directly responsible for the execution of all components related to managing the fraud loss plan and client experience goals assigned by department. Work with line of business (LOB) contacts and subsidiaries to better understand total client relationships as it may be related to identifying potentially reportable fraud activity and determining feasibility of the continuation of the client relationship. Recommend solutions to management to strengthen the department and overall fraud monitoring program.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Lead activities to ensure that Truist remains in compliance with applicable regulations by establishing and following appropriate risk-based, fraud strategies by providing and managing the resources necessary to accurately identify, detect and mitigate fraud risk on credit card portfolio.

2. Provide direction for the development of the necessary TSYS applications/solutions while working with the end- users to identify and recommend enhancements and solutions, as well as continually evaluating alternative systems and methodologies.

3. Act as a liaison between Strategies and other lines of business throughout the enterprise to ensure proper notification of decisions and reporting of processes, changes and enhancements, etc.

4. Manage process improvements, documentation, and merger/conversion activities in support of BSA/AML laws and regulations.

5. Participate in fraud training that may include webinars, periodicals and self -study in order to stay abreast of the fraud trends and regulations. Monitor current and future regulations and industry trends and communicate suggestions related to necessary adjustments regarding procedures and strategies.

6. Assist in the direction and leadership of the development of applicable fraud training programs. Coordinate the training and guidance for new associates as they are hired or transferred into the area.

7. Lead and mentor associates to achieve their fullest potential and prepare those associates for the next level of responsibility and achievement. This includes making recommendations for employment (recruiting and hiring), career development, performance evaluations, salary changes, promotions, transfers, and terminations within established policies and guidelines.

8. Assist in the management of departmental and project budgets while optimizing service and cost to the business unit.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College Degree or equivalent education, training and work-related experience

2. 5+ years of managerial banking or financial industry experience; preferably in a credit card fraud strategy.

3. 5+ years of experience developing rules and strategies in TSYS.

4. Strong and on-going knowledge and experience with credit card fraud trends, regulations and related compliance requirements, including reporting.

5. Excellent verbal and written communication skills; ability to communicate effectively with senior leadership, LOB managers and external entities (e.g. federal examiners)

6. Proven strong leadership skills in a managerial role

7. Strong analytical, time management and critical thinking skills

8. Ability to provide constructive feedback through leadership, motivation, and persuasion; ability to influence others without direct authority

9. Proven team building skills

10. Ability to work in a high stress, fast paced, and rapidly changing environment, with time-critical situations

11. 5+ years experience in SQL, SAS and/or python.

12. Ability to learn all internal applications necessary to perform the requirements of this position


Preferred Qualifications:

1. Master's degree in Business or other related field

2. 10+ years of card fraud strategies experience, 5+ years in fraud management.

3. 10+ years' experience writing rules and strategies in TSYS.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

About the job

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:Responsible for leading and managing staff, vision and strategic plan for Credit Card Fraud Strategies. This role has significant impact and influence over the establishment and maintenance of a robust Consumer Credit Card Fraud risk management program. This position is directly responsible for the execution of all components related to managing the fraud loss plan and client experience goals assigned by department. Work with line of business (LOB) contacts and subsidiaries to better understand total client relationships as it may be related to identifying potentially reportable fraud activity and determining feasibility of the continuation of the client relationship. Recommend solutions to management to strengthen the department and overall fraud monitoring program.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Lead activities to ensure that Truist remains in compliance with applicable regulations by establishing and following appropriate risk-based, fraud strategies by providing and managing the resources necessary to accurately identify, detect and mitigate fraud risk on credit card portfolio.

2. Provide direction for the development of the necessary TSYS applications/solutions while working with the end- users to identify and recommend enhancements and solutions, as well as continually evaluating alternative systems and methodologies.

3. Act as a liaison between Strategies and other lines of business throughout the enterprise to ensure proper notification of decisions and reporting of processes, changes and enhancements, etc.

4. Manage process improvements, documentation, and merger/conversion activities in support of BSA/AML laws and regulations.

5. Participate in fraud training that may include webinars, periodicals and self -study in order to stay abreast of the fraud trends and regulations. Monitor current and future regulations and industry trends and communicate suggestions related to necessary adjustments regarding procedures and strategies.

6. Assist in the direction and leadership of the development of applicable fraud training programs. Coordinate the training and guidance for new associates as they are hired or transferred into the area.

7. Lead and mentor associates to achieve their fullest potential and prepare those associates for the next level of responsibility and achievement. This includes making recommendations for employment (recruiting and hiring), career development, performance evaluations, salary changes, promotions, transfers, and terminations within established policies and guidelines.

8. Assist in the management of departmental and project budgets while optimizing service and cost to the business unit.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College Degree or equivalent education, training and work-related experience

2. 5+ years of managerial banking or financial industry experience; preferably in a credit card fraud strategy.

3. 5+ years of experience developing rules and strategies in TSYS.

4. Strong and on-going knowledge and experience with credit card fraud trends, regulations and related compliance requirements, including reporting.

5. Excellent verbal and written communication skills; ability to communicate effectively with senior leadership, LOB managers and external entities (e.g. federal examiners)

6. Proven strong leadership skills in a managerial role

7. Strong analytical, time management and critical thinking skills

8. Ability to provide constructive feedback through leadership, motivation, and persuasion; ability to influence others without direct authority

9. Proven team building skills

10. Ability to work in a high stress, fast paced, and rapidly changing environment, with time-critical situations

11. 5+ years experience in SQL, SAS and/or python.

12. Ability to learn all internal applications necessary to perform the requirements of this position


Preferred Qualifications:

1. Master's degree in Business or other related field

2. 10+ years of card fraud strategies experience, 5+ years in fraud management.

3. 10+ years' experience writing rules and strategies in TSYS.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

About the job

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:Responsible for leading and managing staff, vision and strategic plan for Credit Card Fraud Strategies. This role has significant impact and influence over the establishment and maintenance of a robust Consumer Credit Card Fraud risk management program. This position is directly responsible for the execution of all components related to managing the fraud loss plan and client experience goals assigned by department. Work with line of business (LOB) contacts and subsidiaries to better understand total client relationships as it may be related to identifying potentially reportable fraud activity and determining feasibility of the continuation of the client relationship. Recommend solutions to management to strengthen the department and overall fraud monitoring program.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Lead activities to ensure that Truist remains in compliance with applicable regulations by establishing and following appropriate risk-based, fraud strategies by providing and managing the resources necessary to accurately identify, detect and mitigate fraud risk on credit card portfolio.

2. Provide direction for the development of the necessary TSYS applications/solutions while working with the end- users to identify and recommend enhancements and solutions, as well as continually evaluating alternative systems and methodologies.

3. Act as a liaison between Strategies and other lines of business throughout the enterprise to ensure proper notification of decisions and reporting of processes, changes and enhancements, etc.

4. Manage process improvements, documentation, and merger/conversion activities in support of BSA/AML laws and regulations.

5. Participate in fraud training that may include webinars, periodicals and self -study in order to stay abreast of the fraud trends and regulations. Monitor current and future regulations and industry trends and communicate suggestions related to necessary adjustments regarding procedures and strategies.

6. Assist in the direction and leadership of the development of applicable fraud training programs. Coordinate the training and guidance for new associates as they are hired or transferred into the area.

7. Lead and mentor associates to achieve their fullest potential and prepare those associates for the next level of responsibility and achievement. This includes making recommendations for employment (recruiting and hiring), career development, performance evaluations, salary changes, promotions, transfers, and terminations within established policies and guidelines.

8. Assist in the management of departmental and project budgets while optimizing service and cost to the business unit.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College Degree or equivalent education, training and work-related experience

2. 5+ years of managerial banking or financial industry experience; preferably in a credit card fraud strategy.

3. 5+ years of experience developing rules and strategies in TSYS.

4. Strong and on-going knowledge and experience with credit card fraud trends, regulations and related compliance requirements, including reporting.

5. Excellent verbal and written communication skills; ability to communicate effectively with senior leadership, LOB managers and external entities (e.g. federal examiners)

6. Proven strong leadership skills in a managerial role

7. Strong analytical, time management and critical thinking skills

8. Ability to provide constructive feedback through leadership, motivation, and persuasion; ability to influence others without direct authority

9. Proven team building skills

10. Ability to work in a high stress, fast paced, and rapidly changing environment, with time-critical situations

11. 5+ years experience in SQL, SAS and/or python.

12. Ability to learn all internal applications necessary to perform the requirements of this position


Preferred Qualifications:

1. Master's degree in Business or other related field

2. 10+ years of card fraud strategies experience, 5+ years in fraud management.

3. 10+ years' experience writing rules and strategies in TSYS.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

About Company

BB&T and SunTrust formed Truist with a shared purpose—to inspire and build better lives and communities. With our combined resources, collective passion, and commitment to innovation, we’re creating a better financial experience to help people and businesses achieve more.With 275 years of combined BB&T and SunTrust history, Truist serves approximately 12 million households with leading market share in many high growth markets in the country. The company offers a wide range of services including retail, small business and commercial banking; asset management; capital markets; commercial real estate; corporate and institutional banking; insurance; mortgage; payments; specialized lending; and wealth management. Headquartered in Charlotte, North Carolina, Truist is the sixth-largest commercial bank in the U.S. Truist Bank, Member FDIC. Learn more at Truist.com and see social media terms and conditions at Truist.com/SocialTerms.

Total Employees

23,579

Company 2-Year Growth

13%

Median Employee Tenure

3.3 years