Published on

May 12, 2024

Published on

May 12, 2024

Published on

May 12, 2024

Published on

May 12, 2024

Senior Fraud & Claims Operations Representative

Senior Fraud & Claims Operations Representative

Senior Fraud & Claims Operations Representative

Senior Fraud & Claims Operations Representative

Full-time

/

Winston-Salem, NC

/

On-site

Full-time

/

Winston-Salem, NC

/

On-site

Full-time

/

Winston-Salem, NC

/

On-site

Full-time

/

Winston-Salem, NC

/

On-site

About the job

Why Wells Fargo

Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

About This Role

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Global Treasury Management within Enterprise Functions. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In This Role You Will

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area Provide subject matter knowledge and interpretation of procedures to less experienced employees Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

6+ months of experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues 6+ months of experience handling inbound and/or outbound phone calls in a highvolume, high production environment 6+ months of fraud claims,detection,or prevention experienceorbanking financial operations experience Experience working with the following systems:Visa and MasterCard fraud chargeback experienceVisa Resolve Online KnowledgeMasterCard Connect/MasterCom knowledgeTSYS knowledgeServiceView knowledgeMicrosoft Office Proficiency Ability to work effectively, as well asindependently or as a team, in a results-driven environment while managing own caseload within timeframe expectations Experience supporting other employees to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Strong analytical and problem-solving skills with high attention to detail and accuracy Job Expectations:

Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Must work on-site at the location posted, 3 days per week minimum per week

Posting Location(s):

Salt Lake City, UTWinston Salem, NC

Posting End Date:

15 May 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-368361-2

About the job

Why Wells Fargo

Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

About This Role

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Global Treasury Management within Enterprise Functions. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In This Role You Will

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area Provide subject matter knowledge and interpretation of procedures to less experienced employees Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

6+ months of experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues 6+ months of experience handling inbound and/or outbound phone calls in a highvolume, high production environment 6+ months of fraud claims,detection,or prevention experienceorbanking financial operations experience Experience working with the following systems:Visa and MasterCard fraud chargeback experienceVisa Resolve Online KnowledgeMasterCard Connect/MasterCom knowledgeTSYS knowledgeServiceView knowledgeMicrosoft Office Proficiency Ability to work effectively, as well asindependently or as a team, in a results-driven environment while managing own caseload within timeframe expectations Experience supporting other employees to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Strong analytical and problem-solving skills with high attention to detail and accuracy Job Expectations:

Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Must work on-site at the location posted, 3 days per week minimum per week

Posting Location(s):

Salt Lake City, UTWinston Salem, NC

Posting End Date:

15 May 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-368361-2

About the job

Why Wells Fargo

Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

About This Role

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Global Treasury Management within Enterprise Functions. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In This Role You Will

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area Provide subject matter knowledge and interpretation of procedures to less experienced employees Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

6+ months of experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues 6+ months of experience handling inbound and/or outbound phone calls in a highvolume, high production environment 6+ months of fraud claims,detection,or prevention experienceorbanking financial operations experience Experience working with the following systems:Visa and MasterCard fraud chargeback experienceVisa Resolve Online KnowledgeMasterCard Connect/MasterCom knowledgeTSYS knowledgeServiceView knowledgeMicrosoft Office Proficiency Ability to work effectively, as well asindependently or as a team, in a results-driven environment while managing own caseload within timeframe expectations Experience supporting other employees to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Strong analytical and problem-solving skills with high attention to detail and accuracy Job Expectations:

Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Must work on-site at the location posted, 3 days per week minimum per week

Posting Location(s):

Salt Lake City, UTWinston Salem, NC

Posting End Date:

15 May 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-368361-2

About the job

Why Wells Fargo

Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

About This Role

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Global Treasury Management within Enterprise Functions. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In This Role You Will

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area Provide subject matter knowledge and interpretation of procedures to less experienced employees Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

6+ months of experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues 6+ months of experience handling inbound and/or outbound phone calls in a highvolume, high production environment 6+ months of fraud claims,detection,or prevention experienceorbanking financial operations experience Experience working with the following systems:Visa and MasterCard fraud chargeback experienceVisa Resolve Online KnowledgeMasterCard Connect/MasterCom knowledgeTSYS knowledgeServiceView knowledgeMicrosoft Office Proficiency Ability to work effectively, as well asindependently or as a team, in a results-driven environment while managing own caseload within timeframe expectations Experience supporting other employees to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Strong analytical and problem-solving skills with high attention to detail and accuracy Job Expectations:

Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Must work on-site at the location posted, 3 days per week minimum per week

Posting Location(s):

Salt Lake City, UTWinston Salem, NC

Posting End Date:

15 May 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-368361-2

Wells Fargo

Winston-Salem, NC

Visit Company Website

Wells Fargo

Winston-Salem, NC

Visit Company Website

Wells Fargo

Winston-Salem, NC

Visit Company Website

Wells Fargo

Winston-Salem, NC

Visit Company Website

About Company

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

Total Employees

193,305

Company 2-Year Growth

0%

Median Employee Tenure

6.8 years

Because no one goes to school
for fighting fraud.