Published on

May 16, 2024

Published on

May 16, 2024

Published on

May 16, 2024

Published on

May 16, 2024

Senior Fraud Analyst

Senior Fraud Analyst

Senior Fraud Analyst

Senior Fraud Analyst

Full-time

/

Knutsford, England

/

Hybrid

Full-time

/

Knutsford, England

/

Hybrid

Full-time

/

Knutsford, England

/

Hybrid

Full-time

/

Knutsford, England

/

Hybrid

About the job

Knutsford, England

As a Barclays Senior Fraud Analyst, you will be responsible for investigating fraud and scam disputes for the purpose of protecting genuine victims from further financial loss. You will speak to customers in order to confirm the authenticity of payments, aligning with current regulations, policy and procedures. This is an opportunity to support in minimizing and exposing suspicious activity both for the Bank and Customer. Furthermore, this is a back office role which will require customer contact and case management skills.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?


Conducting complex investigations into fraud and scam cases to help protect Barclays customers and reduce fraud losses Analysing and interpreting data from multiple internal and external sources to inform complex decision making process Being involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service Conducting interviews of customers to inform decision making process on customer liability and case outcome for fraud and scam cases Investigating complex fraud referrals regarding account takeover, fraud and impersonation suspicions Supporting customers who have been victims of fraud demonstrating and acting in lines with the Fraud Vulnerable procedures Reviewing cases to identify liability and communicating and sharing the outcome to customers


What We’re Looking For


Ability to work calmly and constructively under pressure Ability to adapt to change First class customer service skills Ability to work collaboratively or as part of a team and on own


Skills That Will Help You In The Role


Highly developed communication and influencing skills Excellent problem solving and decision making ability


Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

About the job

Knutsford, England

As a Barclays Senior Fraud Analyst, you will be responsible for investigating fraud and scam disputes for the purpose of protecting genuine victims from further financial loss. You will speak to customers in order to confirm the authenticity of payments, aligning with current regulations, policy and procedures. This is an opportunity to support in minimizing and exposing suspicious activity both for the Bank and Customer. Furthermore, this is a back office role which will require customer contact and case management skills.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?


Conducting complex investigations into fraud and scam cases to help protect Barclays customers and reduce fraud losses Analysing and interpreting data from multiple internal and external sources to inform complex decision making process Being involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service Conducting interviews of customers to inform decision making process on customer liability and case outcome for fraud and scam cases Investigating complex fraud referrals regarding account takeover, fraud and impersonation suspicions Supporting customers who have been victims of fraud demonstrating and acting in lines with the Fraud Vulnerable procedures Reviewing cases to identify liability and communicating and sharing the outcome to customers


What We’re Looking For


Ability to work calmly and constructively under pressure Ability to adapt to change First class customer service skills Ability to work collaboratively or as part of a team and on own


Skills That Will Help You In The Role


Highly developed communication and influencing skills Excellent problem solving and decision making ability


Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

About the job

Knutsford, England

As a Barclays Senior Fraud Analyst, you will be responsible for investigating fraud and scam disputes for the purpose of protecting genuine victims from further financial loss. You will speak to customers in order to confirm the authenticity of payments, aligning with current regulations, policy and procedures. This is an opportunity to support in minimizing and exposing suspicious activity both for the Bank and Customer. Furthermore, this is a back office role which will require customer contact and case management skills.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?


Conducting complex investigations into fraud and scam cases to help protect Barclays customers and reduce fraud losses Analysing and interpreting data from multiple internal and external sources to inform complex decision making process Being involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service Conducting interviews of customers to inform decision making process on customer liability and case outcome for fraud and scam cases Investigating complex fraud referrals regarding account takeover, fraud and impersonation suspicions Supporting customers who have been victims of fraud demonstrating and acting in lines with the Fraud Vulnerable procedures Reviewing cases to identify liability and communicating and sharing the outcome to customers


What We’re Looking For


Ability to work calmly and constructively under pressure Ability to adapt to change First class customer service skills Ability to work collaboratively or as part of a team and on own


Skills That Will Help You In The Role


Highly developed communication and influencing skills Excellent problem solving and decision making ability


Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

About the job

Knutsford, England

As a Barclays Senior Fraud Analyst, you will be responsible for investigating fraud and scam disputes for the purpose of protecting genuine victims from further financial loss. You will speak to customers in order to confirm the authenticity of payments, aligning with current regulations, policy and procedures. This is an opportunity to support in minimizing and exposing suspicious activity both for the Bank and Customer. Furthermore, this is a back office role which will require customer contact and case management skills.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?


Conducting complex investigations into fraud and scam cases to help protect Barclays customers and reduce fraud losses Analysing and interpreting data from multiple internal and external sources to inform complex decision making process Being involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service Conducting interviews of customers to inform decision making process on customer liability and case outcome for fraud and scam cases Investigating complex fraud referrals regarding account takeover, fraud and impersonation suspicions Supporting customers who have been victims of fraud demonstrating and acting in lines with the Fraud Vulnerable procedures Reviewing cases to identify liability and communicating and sharing the outcome to customers


What We’re Looking For


Ability to work calmly and constructively under pressure Ability to adapt to change First class customer service skills Ability to work collaboratively or as part of a team and on own


Skills That Will Help You In The Role


Highly developed communication and influencing skills Excellent problem solving and decision making ability


Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

Barclays

Knutsford, England

Visit Company Website

Barclays

Knutsford, England

Visit Company Website

Barclays

Knutsford, England

Visit Company Website

Barclays

Knutsford, England

Visit Company Website

About Company

Barclays is a British universal bank. Our vision is to be the UK-centred leader in global finance. We are a diversified bank with comprehensive UK consumer, corporate and wealth and private banking franchises, a leading investment bank and a strong, specialist US consumer bank. Through these five divisions, we are working together for a better financial future for our customers, clients and communities.With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

Total Employees

71,089

Company 2-Year Growth

0%

Median Employee Tenure

6.2 years

Because no one goes to school
for fighting fraud.