Published on

Jan 30, 2024

Published on

Jan 30, 2024

Published on

Jan 30, 2024

Published on

Jan 30, 2024

Senior Fraud Insights Analyst

Senior Fraud Insights Analyst

Senior Fraud Insights Analyst

Senior Fraud Insights Analyst

Full-time

/

Singapore

/

On-site

Full-time

/

Singapore

/

On-site

Full-time

/

Singapore

/

On-site

Full-time

/

Singapore

/

On-site

About the job

TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:


  • Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA

  • U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab

  • Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance

  • Wholesale Banking including TD Securities and TD Cowen



TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".


Department Overview

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD's strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.


The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.


The Canadian Performance Management (CPM) team operates within Enterprise Protect in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environment.


Job Description

This role will provide critical off-hour Canadian time coverage (day time in Singapore) to their Canadian team to ensure 24*7 fraud monitoring coverage to protect TD customers. This role will be responsible for developing and monitoring strategies to manage evolving fraud trends, taking into consideration TD Bank risk appetite, Customer, and operational experience. You will build on your deep analytics experience and process mindset to:

1. Anticipate and explain potential fraud risks

2. Identify and develop defenses against emerging fraud trends

3. Understand and actively manage the operational impacts of our fraud defense strategies

4. Support incident management in partnership with the Canadian fraud team


The successful candidate will work collaboratively with a diverse team of fraud management data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.


The successful candidate will:

  • Review daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and Customer experience

  • Own the strategy design and configuration in fraud prevention platforms (e.g., PRM)

  • Provide insights and ad-hoc analyses to support decision-making at the executive level

  • Leverage subject matter expertise to independently investigate new, high-risk exposures under tight timelines

  • Produce timely diagnostics to identify system, strategy, and operational issues

  • Participate in defect analysis to identify and remediate coverage gaps


Job Requirements

  • Passion in analytics with a customer-first mindset

  • Ability to work independently with remote teams (core team is based in Canada)

  • Ability to effectively manage competing priorities in a fast-paced environment

  • Detail oriented, tech-savvy, and proficient working with big data

  • Advanced SQL, Excel, and applied R or Python experience

  • Demonstrated experience of developing and implementing models

  • Ability to "tell the story" to both technical and non-technical team members

  • Ability to take initiative and work independently under tight timelines

  • Ability to work collaboratively and build relationships

  • Undergraduate degree or technical certificate (e.g., engineering, mathematics, statistics, computer science, or analytics)

  • Minimum 5-8 years of work experience in an analytical capacity

  • Motivated to constantly strive to find innovative ways to enhance capabilities


Preferable

  • Experience in fraud management, fraud detection engines (PRM, TSYS, FICO, etc.) is an asset

  • Automation experience is an asset

  • Data engineering experience is an asset


Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

About the job

TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:


  • Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA

  • U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab

  • Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance

  • Wholesale Banking including TD Securities and TD Cowen



TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".


Department Overview

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD's strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.


The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.


The Canadian Performance Management (CPM) team operates within Enterprise Protect in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environment.


Job Description

This role will provide critical off-hour Canadian time coverage (day time in Singapore) to their Canadian team to ensure 24*7 fraud monitoring coverage to protect TD customers. This role will be responsible for developing and monitoring strategies to manage evolving fraud trends, taking into consideration TD Bank risk appetite, Customer, and operational experience. You will build on your deep analytics experience and process mindset to:

1. Anticipate and explain potential fraud risks

2. Identify and develop defenses against emerging fraud trends

3. Understand and actively manage the operational impacts of our fraud defense strategies

4. Support incident management in partnership with the Canadian fraud team


The successful candidate will work collaboratively with a diverse team of fraud management data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.


The successful candidate will:

  • Review daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and Customer experience

  • Own the strategy design and configuration in fraud prevention platforms (e.g., PRM)

  • Provide insights and ad-hoc analyses to support decision-making at the executive level

  • Leverage subject matter expertise to independently investigate new, high-risk exposures under tight timelines

  • Produce timely diagnostics to identify system, strategy, and operational issues

  • Participate in defect analysis to identify and remediate coverage gaps


Job Requirements

  • Passion in analytics with a customer-first mindset

  • Ability to work independently with remote teams (core team is based in Canada)

  • Ability to effectively manage competing priorities in a fast-paced environment

  • Detail oriented, tech-savvy, and proficient working with big data

  • Advanced SQL, Excel, and applied R or Python experience

  • Demonstrated experience of developing and implementing models

  • Ability to "tell the story" to both technical and non-technical team members

  • Ability to take initiative and work independently under tight timelines

  • Ability to work collaboratively and build relationships

  • Undergraduate degree or technical certificate (e.g., engineering, mathematics, statistics, computer science, or analytics)

  • Minimum 5-8 years of work experience in an analytical capacity

  • Motivated to constantly strive to find innovative ways to enhance capabilities


Preferable

  • Experience in fraud management, fraud detection engines (PRM, TSYS, FICO, etc.) is an asset

  • Automation experience is an asset

  • Data engineering experience is an asset


Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

About the job

TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:


  • Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA

  • U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab

  • Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance

  • Wholesale Banking including TD Securities and TD Cowen



TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".


Department Overview

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD's strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.


The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.


The Canadian Performance Management (CPM) team operates within Enterprise Protect in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environment.


Job Description

This role will provide critical off-hour Canadian time coverage (day time in Singapore) to their Canadian team to ensure 24*7 fraud monitoring coverage to protect TD customers. This role will be responsible for developing and monitoring strategies to manage evolving fraud trends, taking into consideration TD Bank risk appetite, Customer, and operational experience. You will build on your deep analytics experience and process mindset to:

1. Anticipate and explain potential fraud risks

2. Identify and develop defenses against emerging fraud trends

3. Understand and actively manage the operational impacts of our fraud defense strategies

4. Support incident management in partnership with the Canadian fraud team


The successful candidate will work collaboratively with a diverse team of fraud management data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.


The successful candidate will:

  • Review daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and Customer experience

  • Own the strategy design and configuration in fraud prevention platforms (e.g., PRM)

  • Provide insights and ad-hoc analyses to support decision-making at the executive level

  • Leverage subject matter expertise to independently investigate new, high-risk exposures under tight timelines

  • Produce timely diagnostics to identify system, strategy, and operational issues

  • Participate in defect analysis to identify and remediate coverage gaps


Job Requirements

  • Passion in analytics with a customer-first mindset

  • Ability to work independently with remote teams (core team is based in Canada)

  • Ability to effectively manage competing priorities in a fast-paced environment

  • Detail oriented, tech-savvy, and proficient working with big data

  • Advanced SQL, Excel, and applied R or Python experience

  • Demonstrated experience of developing and implementing models

  • Ability to "tell the story" to both technical and non-technical team members

  • Ability to take initiative and work independently under tight timelines

  • Ability to work collaboratively and build relationships

  • Undergraduate degree or technical certificate (e.g., engineering, mathematics, statistics, computer science, or analytics)

  • Minimum 5-8 years of work experience in an analytical capacity

  • Motivated to constantly strive to find innovative ways to enhance capabilities


Preferable

  • Experience in fraud management, fraud detection engines (PRM, TSYS, FICO, etc.) is an asset

  • Automation experience is an asset

  • Data engineering experience is an asset


Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

About the job

TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:


  • Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA

  • U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab

  • Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance

  • Wholesale Banking including TD Securities and TD Cowen



TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".


Department Overview

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD's strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.


The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.


The Canadian Performance Management (CPM) team operates within Enterprise Protect in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environment.


Job Description

This role will provide critical off-hour Canadian time coverage (day time in Singapore) to their Canadian team to ensure 24*7 fraud monitoring coverage to protect TD customers. This role will be responsible for developing and monitoring strategies to manage evolving fraud trends, taking into consideration TD Bank risk appetite, Customer, and operational experience. You will build on your deep analytics experience and process mindset to:

1. Anticipate and explain potential fraud risks

2. Identify and develop defenses against emerging fraud trends

3. Understand and actively manage the operational impacts of our fraud defense strategies

4. Support incident management in partnership with the Canadian fraud team


The successful candidate will work collaboratively with a diverse team of fraud management data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.


The successful candidate will:

  • Review daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and Customer experience

  • Own the strategy design and configuration in fraud prevention platforms (e.g., PRM)

  • Provide insights and ad-hoc analyses to support decision-making at the executive level

  • Leverage subject matter expertise to independently investigate new, high-risk exposures under tight timelines

  • Produce timely diagnostics to identify system, strategy, and operational issues

  • Participate in defect analysis to identify and remediate coverage gaps


Job Requirements

  • Passion in analytics with a customer-first mindset

  • Ability to work independently with remote teams (core team is based in Canada)

  • Ability to effectively manage competing priorities in a fast-paced environment

  • Detail oriented, tech-savvy, and proficient working with big data

  • Advanced SQL, Excel, and applied R or Python experience

  • Demonstrated experience of developing and implementing models

  • Ability to "tell the story" to both technical and non-technical team members

  • Ability to take initiative and work independently under tight timelines

  • Ability to work collaboratively and build relationships

  • Undergraduate degree or technical certificate (e.g., engineering, mathematics, statistics, computer science, or analytics)

  • Minimum 5-8 years of work experience in an analytical capacity

  • Motivated to constantly strive to find innovative ways to enhance capabilities


Preferable

  • Experience in fraud management, fraud detection engines (PRM, TSYS, FICO, etc.) is an asset

  • Automation experience is an asset

  • Data engineering experience is an asset


Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

About Company

As a leading corporate and investment bank, TD Securities offers a wide range of integrated capital markets products and services. Our corporate, government, and institutional clients choose us for our innovation, execution, and experience.With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.We are growth-oriented, people-focused, and community-minded. As an integrated team, we work to deliver value for our clients every day.For relevant legal disclaimers, visit tdsecurities.com/ca/en/legal.

Total Employees

4,766

Company 2-Year Growth

31%

Median Employee Tenure

2.7 years