Published on

May 26, 2024

Published on

May 26, 2024

Published on

May 26, 2024

Published on

May 26, 2024

Senior Investigator

Senior Investigator

Senior Investigator

Senior Investigator

Full-time

/

London, England

/

Remote

Full-time

/

London, England

/

Remote

Full-time

/

London, England

/

Remote

Full-time

/

London, England

/

Remote

About the job

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About The Role

Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.

Reporting directly to the Senior Trust and Safety Manager (EMEA) you will investigate complex investigations that require deep-dive analysis of content, recognising behaviour patterns and digging deeper into potential threats that may manifest on Twitch. For this role you will be experienced in investigation egregious content such as CSAM (Child Sexual Abuse Material), TVEC (Terrorist Violent Extremist Content) and other general terms of service violations.

You Will:


act with autonomy, scoping out areas for improvement and utilising your skills to invent and simplify our workflows. You are expected to be self led and will scope out new methods to mitigate egregious harms for our communityrespond to urgent escalations from our vendor and work with XFN to mitigate harmsaction appeals, handle government takedown and legal requestsconsider the entire breadth and scope of our team's operational network, including all regional teams and the work of our vendors. Outputs are expected to consider end-to-end safety operations and help address the 'bigger picture' having tangible impact on team goalsdemonstrate resiliency to change as you work in a fast evolving environmentwork as part of a globally-dispersed 24/7/365 team (including weekend coverage - at this time 1 in 6 weekends)


You Have:


3-5 years experience working within Trust and Safety specifically on an operations teamexperience investigating CSAM cases, legal requests or TVEC caseshave led large projects across XFN partnersdesired languages: Russian, German, Japanese, or Chinesehybrid working - you may work from home or the London office and work from the London office where there is business need


Perks


Private Medical InsuranceDental, Vision & Life InsurancePension PlanMaternity & Parental LeavePaid Time Off & HolidaysAmazon Employee DiscountMonthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)Free Snacks & Beverages


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Twitch values your privacy. Please consult our
Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8479

#RemoteFriendly

About the job

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About The Role

Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.

Reporting directly to the Senior Trust and Safety Manager (EMEA) you will investigate complex investigations that require deep-dive analysis of content, recognising behaviour patterns and digging deeper into potential threats that may manifest on Twitch. For this role you will be experienced in investigation egregious content such as CSAM (Child Sexual Abuse Material), TVEC (Terrorist Violent Extremist Content) and other general terms of service violations.

You Will:


act with autonomy, scoping out areas for improvement and utilising your skills to invent and simplify our workflows. You are expected to be self led and will scope out new methods to mitigate egregious harms for our communityrespond to urgent escalations from our vendor and work with XFN to mitigate harmsaction appeals, handle government takedown and legal requestsconsider the entire breadth and scope of our team's operational network, including all regional teams and the work of our vendors. Outputs are expected to consider end-to-end safety operations and help address the 'bigger picture' having tangible impact on team goalsdemonstrate resiliency to change as you work in a fast evolving environmentwork as part of a globally-dispersed 24/7/365 team (including weekend coverage - at this time 1 in 6 weekends)


You Have:


3-5 years experience working within Trust and Safety specifically on an operations teamexperience investigating CSAM cases, legal requests or TVEC caseshave led large projects across XFN partnersdesired languages: Russian, German, Japanese, or Chinesehybrid working - you may work from home or the London office and work from the London office where there is business need


Perks


Private Medical InsuranceDental, Vision & Life InsurancePension PlanMaternity & Parental LeavePaid Time Off & HolidaysAmazon Employee DiscountMonthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)Free Snacks & Beverages


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Twitch values your privacy. Please consult our
Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8479

#RemoteFriendly

About the job

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About The Role

Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.

Reporting directly to the Senior Trust and Safety Manager (EMEA) you will investigate complex investigations that require deep-dive analysis of content, recognising behaviour patterns and digging deeper into potential threats that may manifest on Twitch. For this role you will be experienced in investigation egregious content such as CSAM (Child Sexual Abuse Material), TVEC (Terrorist Violent Extremist Content) and other general terms of service violations.

You Will:


act with autonomy, scoping out areas for improvement and utilising your skills to invent and simplify our workflows. You are expected to be self led and will scope out new methods to mitigate egregious harms for our communityrespond to urgent escalations from our vendor and work with XFN to mitigate harmsaction appeals, handle government takedown and legal requestsconsider the entire breadth and scope of our team's operational network, including all regional teams and the work of our vendors. Outputs are expected to consider end-to-end safety operations and help address the 'bigger picture' having tangible impact on team goalsdemonstrate resiliency to change as you work in a fast evolving environmentwork as part of a globally-dispersed 24/7/365 team (including weekend coverage - at this time 1 in 6 weekends)


You Have:


3-5 years experience working within Trust and Safety specifically on an operations teamexperience investigating CSAM cases, legal requests or TVEC caseshave led large projects across XFN partnersdesired languages: Russian, German, Japanese, or Chinesehybrid working - you may work from home or the London office and work from the London office where there is business need


Perks


Private Medical InsuranceDental, Vision & Life InsurancePension PlanMaternity & Parental LeavePaid Time Off & HolidaysAmazon Employee DiscountMonthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)Free Snacks & Beverages


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Twitch values your privacy. Please consult our
Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8479

#RemoteFriendly

About the job

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About The Role

Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.

Reporting directly to the Senior Trust and Safety Manager (EMEA) you will investigate complex investigations that require deep-dive analysis of content, recognising behaviour patterns and digging deeper into potential threats that may manifest on Twitch. For this role you will be experienced in investigation egregious content such as CSAM (Child Sexual Abuse Material), TVEC (Terrorist Violent Extremist Content) and other general terms of service violations.

You Will:


act with autonomy, scoping out areas for improvement and utilising your skills to invent and simplify our workflows. You are expected to be self led and will scope out new methods to mitigate egregious harms for our communityrespond to urgent escalations from our vendor and work with XFN to mitigate harmsaction appeals, handle government takedown and legal requestsconsider the entire breadth and scope of our team's operational network, including all regional teams and the work of our vendors. Outputs are expected to consider end-to-end safety operations and help address the 'bigger picture' having tangible impact on team goalsdemonstrate resiliency to change as you work in a fast evolving environmentwork as part of a globally-dispersed 24/7/365 team (including weekend coverage - at this time 1 in 6 weekends)


You Have:


3-5 years experience working within Trust and Safety specifically on an operations teamexperience investigating CSAM cases, legal requests or TVEC caseshave led large projects across XFN partnersdesired languages: Russian, German, Japanese, or Chinesehybrid working - you may work from home or the London office and work from the London office where there is business need


Perks


Private Medical InsuranceDental, Vision & Life InsurancePension PlanMaternity & Parental LeavePaid Time Off & HolidaysAmazon Employee DiscountMonthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)Free Snacks & Beverages


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Twitch values your privacy. Please consult our
Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8479

#RemoteFriendly

About Company

Twitch is where thousands of communities come together for whatever, every day. Together for streamers. Together for games we love. Together for each other.

Total Employees

14

Company 2-Year Growth

0%

Median Employee Tenure

3.8 years

Because no one goes to school
for fighting fraud.