Published on

May 14, 2024

Published on

May 14, 2024

Published on

May 14, 2024

Published on

May 14, 2024

Technical Investigator for Trust and Safety

Technical Investigator for Trust and Safety

Technical Investigator for Trust and Safety

Technical Investigator for Trust and Safety

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

About the job

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team.

Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

As a technical investigator for Upwork’s Trust & Safety Investigations team, you will be responsible for investigating and communicating complex, high profile, high risk escalations involving fraud, scam, fake identities, security, and anomalous user trends.

Upwork’s Trust & Safety Investigations team is a mission driven, globally distributed team. The team's primary purpose is to review, identify, model and advise on emergency & emerging Trust & Safety threats. Our stakeholders are company-wide, accepting escalation work from Executive Escalations, Information Security, Talent & Innovation, Sales, Legal, Compliance, and Product and Engineering.

Work/ Project Scope:

Pulling and analyzing large amounts of user data in order to identify trends and “connect the dots”.Managing critical relationships with key internal stakeholders by responding to queries in a timely and accurate mannerClearly and effectively communicating emerging trends and investigative findings.This role is for you if you genuinely enjoy digging into fraudulent patterns, identifying nefarious actors, and staying up to date on political and global issues. At times you will be expected to move fast and operate under pressure as well as be open to investigating sensitive content and/or highly confidential content.


Must Haves (Required Skills):

2+ years experience with investigations, risk, fraud, trust & safety, cybersecurity or other related fields, or other comparable experience that demonstrates investigative acuityExtremely proficient in English in order to uplevel complex caseworkProficient in SQL and data analysisAn aptitude for creatively collecting data across the web or experience with OSINT toolsKnowledge of global geopolitical risksAnalytical experience in making assessments and solving problems using data, as well as providing practical business insightsStrong attention to detailSelf-starter with strong time and organizational skillsProven track record of approaching obstacles with curiosity and using creative problem-solving methods to find quick and effective solutionsAble to work with an overlap of 2 hours during the Pacific timezone business hoursPreferably with Python or data visualization tools experience (Looker, Tableau, etc.) that help refine data analysisPreferably with AI literacy with an understanding of AI governance and risk mitigationPreferably with experience with Cryptocurrency fraud investigations and asset tracing


Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

About the job

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team.

Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

As a technical investigator for Upwork’s Trust & Safety Investigations team, you will be responsible for investigating and communicating complex, high profile, high risk escalations involving fraud, scam, fake identities, security, and anomalous user trends.

Upwork’s Trust & Safety Investigations team is a mission driven, globally distributed team. The team's primary purpose is to review, identify, model and advise on emergency & emerging Trust & Safety threats. Our stakeholders are company-wide, accepting escalation work from Executive Escalations, Information Security, Talent & Innovation, Sales, Legal, Compliance, and Product and Engineering.

Work/ Project Scope:

Pulling and analyzing large amounts of user data in order to identify trends and “connect the dots”.Managing critical relationships with key internal stakeholders by responding to queries in a timely and accurate mannerClearly and effectively communicating emerging trends and investigative findings.This role is for you if you genuinely enjoy digging into fraudulent patterns, identifying nefarious actors, and staying up to date on political and global issues. At times you will be expected to move fast and operate under pressure as well as be open to investigating sensitive content and/or highly confidential content.


Must Haves (Required Skills):

2+ years experience with investigations, risk, fraud, trust & safety, cybersecurity or other related fields, or other comparable experience that demonstrates investigative acuityExtremely proficient in English in order to uplevel complex caseworkProficient in SQL and data analysisAn aptitude for creatively collecting data across the web or experience with OSINT toolsKnowledge of global geopolitical risksAnalytical experience in making assessments and solving problems using data, as well as providing practical business insightsStrong attention to detailSelf-starter with strong time and organizational skillsProven track record of approaching obstacles with curiosity and using creative problem-solving methods to find quick and effective solutionsAble to work with an overlap of 2 hours during the Pacific timezone business hoursPreferably with Python or data visualization tools experience (Looker, Tableau, etc.) that help refine data analysisPreferably with AI literacy with an understanding of AI governance and risk mitigationPreferably with experience with Cryptocurrency fraud investigations and asset tracing


Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

About the job

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team.

Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

As a technical investigator for Upwork’s Trust & Safety Investigations team, you will be responsible for investigating and communicating complex, high profile, high risk escalations involving fraud, scam, fake identities, security, and anomalous user trends.

Upwork’s Trust & Safety Investigations team is a mission driven, globally distributed team. The team's primary purpose is to review, identify, model and advise on emergency & emerging Trust & Safety threats. Our stakeholders are company-wide, accepting escalation work from Executive Escalations, Information Security, Talent & Innovation, Sales, Legal, Compliance, and Product and Engineering.

Work/ Project Scope:

Pulling and analyzing large amounts of user data in order to identify trends and “connect the dots”.Managing critical relationships with key internal stakeholders by responding to queries in a timely and accurate mannerClearly and effectively communicating emerging trends and investigative findings.This role is for you if you genuinely enjoy digging into fraudulent patterns, identifying nefarious actors, and staying up to date on political and global issues. At times you will be expected to move fast and operate under pressure as well as be open to investigating sensitive content and/or highly confidential content.


Must Haves (Required Skills):

2+ years experience with investigations, risk, fraud, trust & safety, cybersecurity or other related fields, or other comparable experience that demonstrates investigative acuityExtremely proficient in English in order to uplevel complex caseworkProficient in SQL and data analysisAn aptitude for creatively collecting data across the web or experience with OSINT toolsKnowledge of global geopolitical risksAnalytical experience in making assessments and solving problems using data, as well as providing practical business insightsStrong attention to detailSelf-starter with strong time and organizational skillsProven track record of approaching obstacles with curiosity and using creative problem-solving methods to find quick and effective solutionsAble to work with an overlap of 2 hours during the Pacific timezone business hoursPreferably with Python or data visualization tools experience (Looker, Tableau, etc.) that help refine data analysisPreferably with AI literacy with an understanding of AI governance and risk mitigationPreferably with experience with Cryptocurrency fraud investigations and asset tracing


Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

About the job

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team.

Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

As a technical investigator for Upwork’s Trust & Safety Investigations team, you will be responsible for investigating and communicating complex, high profile, high risk escalations involving fraud, scam, fake identities, security, and anomalous user trends.

Upwork’s Trust & Safety Investigations team is a mission driven, globally distributed team. The team's primary purpose is to review, identify, model and advise on emergency & emerging Trust & Safety threats. Our stakeholders are company-wide, accepting escalation work from Executive Escalations, Information Security, Talent & Innovation, Sales, Legal, Compliance, and Product and Engineering.

Work/ Project Scope:

Pulling and analyzing large amounts of user data in order to identify trends and “connect the dots”.Managing critical relationships with key internal stakeholders by responding to queries in a timely and accurate mannerClearly and effectively communicating emerging trends and investigative findings.This role is for you if you genuinely enjoy digging into fraudulent patterns, identifying nefarious actors, and staying up to date on political and global issues. At times you will be expected to move fast and operate under pressure as well as be open to investigating sensitive content and/or highly confidential content.


Must Haves (Required Skills):

2+ years experience with investigations, risk, fraud, trust & safety, cybersecurity or other related fields, or other comparable experience that demonstrates investigative acuityExtremely proficient in English in order to uplevel complex caseworkProficient in SQL and data analysisAn aptitude for creatively collecting data across the web or experience with OSINT toolsKnowledge of global geopolitical risksAnalytical experience in making assessments and solving problems using data, as well as providing practical business insightsStrong attention to detailSelf-starter with strong time and organizational skillsProven track record of approaching obstacles with curiosity and using creative problem-solving methods to find quick and effective solutionsAble to work with an overlap of 2 hours during the Pacific timezone business hoursPreferably with Python or data visualization tools experience (Looker, Tableau, etc.) that help refine data analysisPreferably with AI literacy with an understanding of AI governance and risk mitigationPreferably with experience with Cryptocurrency fraud investigations and asset tracing


Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

About Company

Upwork is the world’s work marketplace that connects businesses with independent talent from across the globe. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Our talent community on Upwork encompasses more than 10,000 skills in categories including website & app development, creative & design, customer support, finance & accounting, consulting, and operations.

Total Employees

150,644

Company 2-Year Growth

0%

Median Employee Tenure

2.4 years

Because no one goes to school
for fighting fraud.