Published on

Feb 4, 2024

Published on

Feb 4, 2024

Published on

Feb 4, 2024

Published on

Feb 4, 2024

Trust & Safety Lead

Trust & Safety Lead

Trust & Safety Lead

Trust & Safety Lead

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

Full-time

/

United States

/

Remote

About the job

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

Our Trust & Safety team works together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. As aTrust & Safety Lead,you will oversee a team of Trust & Safety Specialists that are focused on identifying and preventing fraudulent behavior to ensure trust and safety for our users.

What You’ll Do

  • Lead, mentor, and motivate a team of Trust & Safety Specialists both on daily priorities as well as longer term development goals via coaching sessions and performance reviews

  • Take lead on high level high priority investigations and escalations

  • Generate weekly data reports to identify trends, reporting key findings and opportunities to stakeholders

  • Delegate projects and tasks that aide in areas of skill development for Specialists

  • Translate tribal knowledge into formal organized documentation

  • Facilitate on-the-job training and shadow sessions for new and existing Trust & Safety Specialists

  • Partner with Management to help support department key initiatives in alignment with company goals

  • Maintain strong interdepartmental communication and escalation paths

  • Monitor volume and output in the Trust & Safety queues and report on significant fluctuations

What You Bring

  • At least 2+ years experience in fraud, risk, claims, and/or a trust and safety role

  • At least 1 year experience of people management and development

  • Experience with employee coaching and development

  • Exceptional verbal and written communication skills, with an ability to establish trust and empathy

  • Knack for problem solving using investigative and analytical skills

  • Proficiency in Salesforce or similar CRM

  • Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements

  • Ability to manage complex projects and multi-task with ease

  • Thrive in a fast-paced and agile environment and manage ambiguity with ease

Why Roadie?

  • Competitive compensation packages

  • 100% covered health insurance premiums for yourself

  • 401k with company match

  • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)

  • Flexible work schedule with unlimited PTO

  • Monthly 3-day weekends

  • Monthly WFH stipend

  • The technology you need to get the job done

About the job

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

Our Trust & Safety team works together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. As aTrust & Safety Lead,you will oversee a team of Trust & Safety Specialists that are focused on identifying and preventing fraudulent behavior to ensure trust and safety for our users.

What You’ll Do

  • Lead, mentor, and motivate a team of Trust & Safety Specialists both on daily priorities as well as longer term development goals via coaching sessions and performance reviews

  • Take lead on high level high priority investigations and escalations

  • Generate weekly data reports to identify trends, reporting key findings and opportunities to stakeholders

  • Delegate projects and tasks that aide in areas of skill development for Specialists

  • Translate tribal knowledge into formal organized documentation

  • Facilitate on-the-job training and shadow sessions for new and existing Trust & Safety Specialists

  • Partner with Management to help support department key initiatives in alignment with company goals

  • Maintain strong interdepartmental communication and escalation paths

  • Monitor volume and output in the Trust & Safety queues and report on significant fluctuations

What You Bring

  • At least 2+ years experience in fraud, risk, claims, and/or a trust and safety role

  • At least 1 year experience of people management and development

  • Experience with employee coaching and development

  • Exceptional verbal and written communication skills, with an ability to establish trust and empathy

  • Knack for problem solving using investigative and analytical skills

  • Proficiency in Salesforce or similar CRM

  • Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements

  • Ability to manage complex projects and multi-task with ease

  • Thrive in a fast-paced and agile environment and manage ambiguity with ease

Why Roadie?

  • Competitive compensation packages

  • 100% covered health insurance premiums for yourself

  • 401k with company match

  • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)

  • Flexible work schedule with unlimited PTO

  • Monthly 3-day weekends

  • Monthly WFH stipend

  • The technology you need to get the job done

About the job

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

Our Trust & Safety team works together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. As aTrust & Safety Lead,you will oversee a team of Trust & Safety Specialists that are focused on identifying and preventing fraudulent behavior to ensure trust and safety for our users.

What You’ll Do

  • Lead, mentor, and motivate a team of Trust & Safety Specialists both on daily priorities as well as longer term development goals via coaching sessions and performance reviews

  • Take lead on high level high priority investigations and escalations

  • Generate weekly data reports to identify trends, reporting key findings and opportunities to stakeholders

  • Delegate projects and tasks that aide in areas of skill development for Specialists

  • Translate tribal knowledge into formal organized documentation

  • Facilitate on-the-job training and shadow sessions for new and existing Trust & Safety Specialists

  • Partner with Management to help support department key initiatives in alignment with company goals

  • Maintain strong interdepartmental communication and escalation paths

  • Monitor volume and output in the Trust & Safety queues and report on significant fluctuations

What You Bring

  • At least 2+ years experience in fraud, risk, claims, and/or a trust and safety role

  • At least 1 year experience of people management and development

  • Experience with employee coaching and development

  • Exceptional verbal and written communication skills, with an ability to establish trust and empathy

  • Knack for problem solving using investigative and analytical skills

  • Proficiency in Salesforce or similar CRM

  • Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements

  • Ability to manage complex projects and multi-task with ease

  • Thrive in a fast-paced and agile environment and manage ambiguity with ease

Why Roadie?

  • Competitive compensation packages

  • 100% covered health insurance premiums for yourself

  • 401k with company match

  • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)

  • Flexible work schedule with unlimited PTO

  • Monthly 3-day weekends

  • Monthly WFH stipend

  • The technology you need to get the job done

About the job

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

Our Trust & Safety team works together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. As aTrust & Safety Lead,you will oversee a team of Trust & Safety Specialists that are focused on identifying and preventing fraudulent behavior to ensure trust and safety for our users.

What You’ll Do

  • Lead, mentor, and motivate a team of Trust & Safety Specialists both on daily priorities as well as longer term development goals via coaching sessions and performance reviews

  • Take lead on high level high priority investigations and escalations

  • Generate weekly data reports to identify trends, reporting key findings and opportunities to stakeholders

  • Delegate projects and tasks that aide in areas of skill development for Specialists

  • Translate tribal knowledge into formal organized documentation

  • Facilitate on-the-job training and shadow sessions for new and existing Trust & Safety Specialists

  • Partner with Management to help support department key initiatives in alignment with company goals

  • Maintain strong interdepartmental communication and escalation paths

  • Monitor volume and output in the Trust & Safety queues and report on significant fluctuations

What You Bring

  • At least 2+ years experience in fraud, risk, claims, and/or a trust and safety role

  • At least 1 year experience of people management and development

  • Experience with employee coaching and development

  • Exceptional verbal and written communication skills, with an ability to establish trust and empathy

  • Knack for problem solving using investigative and analytical skills

  • Proficiency in Salesforce or similar CRM

  • Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements

  • Ability to manage complex projects and multi-task with ease

  • Thrive in a fast-paced and agile environment and manage ambiguity with ease

Why Roadie?

  • Competitive compensation packages

  • 100% covered health insurance premiums for yourself

  • 401k with company match

  • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)

  • Flexible work schedule with unlimited PTO

  • Monthly 3-day weekends

  • Monthly WFH stipend

  • The technology you need to get the job done

About Company

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.Roadie’s solutions include: local same-day pickup and delivery, delivery from warehouse with in-house sortation, oversized delivery, sustainable delivery, returns and more. For more information, visit www.roadie.com.

Total Employees

774

Company 2-Year Growth

56%

Median Employee Tenure

2.2 years