Published on

Jun 10, 2024

Published on

Jun 10, 2024

Published on

Jun 10, 2024

Published on

Jun 10, 2024

Trust & Safety Manager

Trust & Safety Manager

Trust & Safety Manager

Trust & Safety Manager

Full-time

/

Salt Lake City, UT

/

Remote

Full-time

/

Salt Lake City, UT

/

Remote

Full-time

/

Salt Lake City, UT

/

Remote

Full-time

/

Salt Lake City, UT

/

Remote

About the job

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.

Ultimately, the success of this role will:

Reduce fraud losses through identification of trends and development of fraud strategies and business rulesImprove the efficiency of fraud prevention processesMinimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends

What’s Great About This Role?

You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent themYou’ll be highly visible in the organization and communicate and interact with senior leaders and executives globallyYou’ll identify and implement tools to help the organization identify and address fraudYou’ll work on interesting problems that have a real and direct impact on the businessYou’ll tackle global issues and work on different regional fraud challenges around the worldYou’ll be part of a highly impactful team that takes ownership of projects and drives changeYou’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systemsWith lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

The Opportunity:

Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experienceDevelop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadershipCoordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practicesManage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experienceCollaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goalsManipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experienceProactively identify new opportunities and strategies to strengthen controls, processes, and systemsWork with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligations

Qualifications

You’re our ideal candidate if:

You have at least 5 years of experience in developing fraud prevention strategies, policies, and procedures leveraging both internal and 3rd party capabilities, owning them end to endYou have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies is highly preferredYou’re driven to make an impact on the business, and are willing to think outside the boxYou collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methodsYou can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changesYou can effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them

Additional Information

At SquareTrade you'll have access to:

Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforceInclusive fertility care plan5% company match into 401(k)Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources$75 monthly allowance to support self-care and well-beingCareer experience programs, tuition reimbursement and unlimited access to online courses to support your professional growthSupportive leave policies including paid parental, grieving and loss, and domestic violence protected leavesFlexible paid time off plus a generous holiday schedulePaid volunteer time to give back to the communityHybrid work arrangements$80 monthly internet connectivity stipendReimbursement for in-home office setupVarious corporate perks and discounts

The Team: http://www.squaretrade.com/leadership

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.

About the job

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.

Ultimately, the success of this role will:

Reduce fraud losses through identification of trends and development of fraud strategies and business rulesImprove the efficiency of fraud prevention processesMinimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends

What’s Great About This Role?

You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent themYou’ll be highly visible in the organization and communicate and interact with senior leaders and executives globallyYou’ll identify and implement tools to help the organization identify and address fraudYou’ll work on interesting problems that have a real and direct impact on the businessYou’ll tackle global issues and work on different regional fraud challenges around the worldYou’ll be part of a highly impactful team that takes ownership of projects and drives changeYou’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systemsWith lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

The Opportunity:

Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experienceDevelop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadershipCoordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practicesManage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experienceCollaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goalsManipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experienceProactively identify new opportunities and strategies to strengthen controls, processes, and systemsWork with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligations

Qualifications

You’re our ideal candidate if:

You have at least 5 years of experience in developing fraud prevention strategies, policies, and procedures leveraging both internal and 3rd party capabilities, owning them end to endYou have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies is highly preferredYou’re driven to make an impact on the business, and are willing to think outside the boxYou collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methodsYou can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changesYou can effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them

Additional Information

At SquareTrade you'll have access to:

Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforceInclusive fertility care plan5% company match into 401(k)Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources$75 monthly allowance to support self-care and well-beingCareer experience programs, tuition reimbursement and unlimited access to online courses to support your professional growthSupportive leave policies including paid parental, grieving and loss, and domestic violence protected leavesFlexible paid time off plus a generous holiday schedulePaid volunteer time to give back to the communityHybrid work arrangements$80 monthly internet connectivity stipendReimbursement for in-home office setupVarious corporate perks and discounts

The Team: http://www.squaretrade.com/leadership

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.

About the job

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.

Ultimately, the success of this role will:

Reduce fraud losses through identification of trends and development of fraud strategies and business rulesImprove the efficiency of fraud prevention processesMinimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends

What’s Great About This Role?

You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent themYou’ll be highly visible in the organization and communicate and interact with senior leaders and executives globallyYou’ll identify and implement tools to help the organization identify and address fraudYou’ll work on interesting problems that have a real and direct impact on the businessYou’ll tackle global issues and work on different regional fraud challenges around the worldYou’ll be part of a highly impactful team that takes ownership of projects and drives changeYou’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systemsWith lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

The Opportunity:

Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experienceDevelop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadershipCoordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practicesManage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experienceCollaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goalsManipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experienceProactively identify new opportunities and strategies to strengthen controls, processes, and systemsWork with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligations

Qualifications

You’re our ideal candidate if:

You have at least 5 years of experience in developing fraud prevention strategies, policies, and procedures leveraging both internal and 3rd party capabilities, owning them end to endYou have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies is highly preferredYou’re driven to make an impact on the business, and are willing to think outside the boxYou collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methodsYou can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changesYou can effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them

Additional Information

At SquareTrade you'll have access to:

Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforceInclusive fertility care plan5% company match into 401(k)Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources$75 monthly allowance to support self-care and well-beingCareer experience programs, tuition reimbursement and unlimited access to online courses to support your professional growthSupportive leave policies including paid parental, grieving and loss, and domestic violence protected leavesFlexible paid time off plus a generous holiday schedulePaid volunteer time to give back to the communityHybrid work arrangements$80 monthly internet connectivity stipendReimbursement for in-home office setupVarious corporate perks and discounts

The Team: http://www.squaretrade.com/leadership

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.

About the job

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.

Ultimately, the success of this role will:

Reduce fraud losses through identification of trends and development of fraud strategies and business rulesImprove the efficiency of fraud prevention processesMinimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends

What’s Great About This Role?

You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent themYou’ll be highly visible in the organization and communicate and interact with senior leaders and executives globallyYou’ll identify and implement tools to help the organization identify and address fraudYou’ll work on interesting problems that have a real and direct impact on the businessYou’ll tackle global issues and work on different regional fraud challenges around the worldYou’ll be part of a highly impactful team that takes ownership of projects and drives changeYou’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systemsWith lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

The Opportunity:

Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experienceDevelop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadershipCoordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practicesManage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experienceCollaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goalsManipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experienceProactively identify new opportunities and strategies to strengthen controls, processes, and systemsWork with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligations

Qualifications

You’re our ideal candidate if:

You have at least 5 years of experience in developing fraud prevention strategies, policies, and procedures leveraging both internal and 3rd party capabilities, owning them end to endYou have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies is highly preferredYou’re driven to make an impact on the business, and are willing to think outside the boxYou collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methodsYou can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changesYou can effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them

Additional Information

At SquareTrade you'll have access to:

Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforceInclusive fertility care plan5% company match into 401(k)Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources$75 monthly allowance to support self-care and well-beingCareer experience programs, tuition reimbursement and unlimited access to online courses to support your professional growthSupportive leave policies including paid parental, grieving and loss, and domestic violence protected leavesFlexible paid time off plus a generous holiday schedulePaid volunteer time to give back to the communityHybrid work arrangements$80 monthly internet connectivity stipendReimbursement for in-home office setupVarious corporate perks and discounts

The Team: http://www.squaretrade.com/leadership

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.

SquareTrade

Salt Lake City, UT

Visit Company Website

SquareTrade

Salt Lake City, UT

Visit Company Website

SquareTrade

Salt Lake City, UT

Visit Company Website

SquareTrade

Salt Lake City, UT

Visit Company Website

About Company

Over the past 20 years, Allstate Protection Plans (also known as SquareTrade) has revolutionized the product protection industry. We’ve done it through innovation, seamless customer experiences, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors, and why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in North America, Europe, Japan, and Australia to protect everything from smartphones to appliances, TVs to furniture, and more. Life happens. We get you back to good.

Total Employees

736

Company 2-Year Growth

0%

Median Employee Tenure

3.3 years

Because no one goes to school
for fighting fraud.