Published on

May 15, 2024

Published on

May 15, 2024

Published on

May 15, 2024

Published on

May 15, 2024

Trust and Safety Specialist

Trust and Safety Specialist

Trust and Safety Specialist

Trust and Safety Specialist

Full-time

/

Trust and Safety Specialist

/

On-site

Full-time

/

Trust and Safety Specialist

/

On-site

Full-time

/

Trust and Safety Specialist

/

On-site

Full-time

/

Trust and Safety Specialist

/

On-site

About the job

About The Role

As a Trust and Safety Specialist within the Phoenix Center of Excellence (201 E. Washington St., Phoenix AZ), you will work with a high level of urgency - utilizing strong emotional intelligence as a first responder for our most critical incidents. Investigators will need to balance emotional self-regulation with empathy in all communications, while also coordinating case creation through fact gathering via phone outreach. Careful attention to following support logic and skilled case organization/documentation will be a vital part of the role.

What You'll Do

Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information Maintain excellent interpersonal skills and professionalism while delivering best in class customer service Receive feedback for continuous case creation improvement while building and maintaining relationships with our Trust & Safety Investigations Team Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns Represent our team with professionalism and subject matter expertise when shadowed by visitors from Uber HQ as well as new trainees. Learn and master multiple knowledge base and contact management systems

Basic Qualifications

Minimum 1 year of urgent customer service support or relevant prior experience handling urgent and high-priority issues, such as accidents, safety concerns, issue remediation, and/or insurance loss or 1 year of Uber experience Willingness to work weekends, holidays and outside a standard 8 to 5 shift (Looking for overnight graveyard shifts)

Preferred Qualifications

Pursuing degree in Criminal Justice, Business, or Communications Experience in Law Enforcement, Claims Liability, HR Experience with Crisis Management or Sensitivity Training Experience in interviewing or debriefing critical incidents either in-person or over the phone Ability to troubleshoot problems and find speedy resolutions in high pressure situations Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis Commitment to excellence in behavior, performance and work product Organized and self-driven with an excellent ability to handle a large caseload Comfort with holistic change in everything we do - we're the fastest growing startup of all time for a reason, things change here often! Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members Experience in interviewing or debriefing critical incidents either in-person or over the phone Solid computer and time management skills Must work well in a team environment

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$24.25 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

About the job

About The Role

As a Trust and Safety Specialist within the Phoenix Center of Excellence (201 E. Washington St., Phoenix AZ), you will work with a high level of urgency - utilizing strong emotional intelligence as a first responder for our most critical incidents. Investigators will need to balance emotional self-regulation with empathy in all communications, while also coordinating case creation through fact gathering via phone outreach. Careful attention to following support logic and skilled case organization/documentation will be a vital part of the role.

What You'll Do

Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information Maintain excellent interpersonal skills and professionalism while delivering best in class customer service Receive feedback for continuous case creation improvement while building and maintaining relationships with our Trust & Safety Investigations Team Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns Represent our team with professionalism and subject matter expertise when shadowed by visitors from Uber HQ as well as new trainees. Learn and master multiple knowledge base and contact management systems

Basic Qualifications

Minimum 1 year of urgent customer service support or relevant prior experience handling urgent and high-priority issues, such as accidents, safety concerns, issue remediation, and/or insurance loss or 1 year of Uber experience Willingness to work weekends, holidays and outside a standard 8 to 5 shift (Looking for overnight graveyard shifts)

Preferred Qualifications

Pursuing degree in Criminal Justice, Business, or Communications Experience in Law Enforcement, Claims Liability, HR Experience with Crisis Management or Sensitivity Training Experience in interviewing or debriefing critical incidents either in-person or over the phone Ability to troubleshoot problems and find speedy resolutions in high pressure situations Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis Commitment to excellence in behavior, performance and work product Organized and self-driven with an excellent ability to handle a large caseload Comfort with holistic change in everything we do - we're the fastest growing startup of all time for a reason, things change here often! Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members Experience in interviewing or debriefing critical incidents either in-person or over the phone Solid computer and time management skills Must work well in a team environment

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$24.25 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

About the job

About The Role

As a Trust and Safety Specialist within the Phoenix Center of Excellence (201 E. Washington St., Phoenix AZ), you will work with a high level of urgency - utilizing strong emotional intelligence as a first responder for our most critical incidents. Investigators will need to balance emotional self-regulation with empathy in all communications, while also coordinating case creation through fact gathering via phone outreach. Careful attention to following support logic and skilled case organization/documentation will be a vital part of the role.

What You'll Do

Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information Maintain excellent interpersonal skills and professionalism while delivering best in class customer service Receive feedback for continuous case creation improvement while building and maintaining relationships with our Trust & Safety Investigations Team Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns Represent our team with professionalism and subject matter expertise when shadowed by visitors from Uber HQ as well as new trainees. Learn and master multiple knowledge base and contact management systems

Basic Qualifications

Minimum 1 year of urgent customer service support or relevant prior experience handling urgent and high-priority issues, such as accidents, safety concerns, issue remediation, and/or insurance loss or 1 year of Uber experience Willingness to work weekends, holidays and outside a standard 8 to 5 shift (Looking for overnight graveyard shifts)

Preferred Qualifications

Pursuing degree in Criminal Justice, Business, or Communications Experience in Law Enforcement, Claims Liability, HR Experience with Crisis Management or Sensitivity Training Experience in interviewing or debriefing critical incidents either in-person or over the phone Ability to troubleshoot problems and find speedy resolutions in high pressure situations Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis Commitment to excellence in behavior, performance and work product Organized and self-driven with an excellent ability to handle a large caseload Comfort with holistic change in everything we do - we're the fastest growing startup of all time for a reason, things change here often! Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members Experience in interviewing or debriefing critical incidents either in-person or over the phone Solid computer and time management skills Must work well in a team environment

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$24.25 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

About the job

About The Role

As a Trust and Safety Specialist within the Phoenix Center of Excellence (201 E. Washington St., Phoenix AZ), you will work with a high level of urgency - utilizing strong emotional intelligence as a first responder for our most critical incidents. Investigators will need to balance emotional self-regulation with empathy in all communications, while also coordinating case creation through fact gathering via phone outreach. Careful attention to following support logic and skilled case organization/documentation will be a vital part of the role.

What You'll Do

Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information Maintain excellent interpersonal skills and professionalism while delivering best in class customer service Receive feedback for continuous case creation improvement while building and maintaining relationships with our Trust & Safety Investigations Team Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns Represent our team with professionalism and subject matter expertise when shadowed by visitors from Uber HQ as well as new trainees. Learn and master multiple knowledge base and contact management systems

Basic Qualifications

Minimum 1 year of urgent customer service support or relevant prior experience handling urgent and high-priority issues, such as accidents, safety concerns, issue remediation, and/or insurance loss or 1 year of Uber experience Willingness to work weekends, holidays and outside a standard 8 to 5 shift (Looking for overnight graveyard shifts)

Preferred Qualifications

Pursuing degree in Criminal Justice, Business, or Communications Experience in Law Enforcement, Claims Liability, HR Experience with Crisis Management or Sensitivity Training Experience in interviewing or debriefing critical incidents either in-person or over the phone Ability to troubleshoot problems and find speedy resolutions in high pressure situations Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis Commitment to excellence in behavior, performance and work product Organized and self-driven with an excellent ability to handle a large caseload Comfort with holistic change in everything we do - we're the fastest growing startup of all time for a reason, things change here often! Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members Experience in interviewing or debriefing critical incidents either in-person or over the phone Solid computer and time management skills Must work well in a team environment

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$24.25 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber

Trust and Safety Specialist

Visit Company Website

Uber

Trust and Safety Specialist

Visit Company Website

Uber

Trust and Safety Specialist

Visit Company Website

Uber

Trust and Safety Specialist

Visit Company Website

About Company

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Total Employees

95,631

Company 2-Year Growth

0%

Median Employee Tenure

3.4 years

Because no one goes to school
for fighting fraud.