Published on

Sep 9, 2024

User Supportability Policy Program Lead

User Supportability Policy Program Lead

User Supportability Policy Program Lead

Full-time

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Dublin, Ireland

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On-site

About the job

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The Financial Crimes and Supportability Policy (FCSP) team at Stripe serves to protect Stripe and its users from financial crimes, fraud and adhere to required laws, rules, and regulations. Our people play an important role in combating financial crime and driving compliance across a global footprint and enabling Stripe to responsibly increase the GDP of the internet. As dependable partners for our users, business teams, financial partners, and regulators, the global FCSP team works as a cohesive whole to manage and mitigate risks and consistently exceed expectations. We are a deeply caring group of professionals, slightly obsessed with our tradecraft, dedicated to protecting our users and the financial ecosystem, and committed to our work, lives, and hobbies with equal passion.

What you’ll do

Help us protect Stripe and its users from financial crime by determining and drafting Stripe’s risk policies for supporting users, strategically crafting risk-based and tailored approaches to due diligence, responding to executive or external escalations, vetting policy dispensations, regularly refreshing our policies, and partnering in the analysis and responses to new regulatory and financial partner requirements. You’ll help to turn our vision for the future of compliance into reality by relentlessly cultivating the application of risk-based best practices for policies, processes, and procedures not just within our team but consistently across Stripe.

We are looking for an energetic and seasoned financial crime and/or business risk professional looking to help Stripe’s Financial Crimes and Supportability Policy function as it keeps pace with Stripe’s increasing global footprint and product expansions. The successful candidate will be experienced in navigating nuanced and complex problems with a pragmatic, risk-based, and solutions-oriented mindset. A senior compliance expert, the successful applicant should also be passionate about the importance of intentional and well-designed policy structures to unlock practical and innovative solutions while carefully balancing regulatory and financial partner considerations. We are looking for someone who is prepared to roll up their sleeves and join the rest of the policy team to get “stuck in” as part of the broader team’s activities. Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day. The right person for the role will enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity.

Responsibilities

Oversee the creation of cross-product risk-based user supportability policies across risk vertices, including financial crime, regulatory, credit, and fraud programs. Establish risk-based policy frameworks which inform global standards, while partnering with regional teams to meet local expectations and enable business growth. Leverage expertise about industry standards, best practices, and regulatory requirements to set consistent and defensible policy guidelines for Stripe’s products, users, and processes.


Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

5 years experience at working on risk policies at a financial institution, multinational corporation, or other similar large organization.Extensive relevant experience designing tailored risk management policies and frameworks, including crafting standards based on industry best practices and regulatory guidanceDemonstrated experience in strategic change and growth of a complex programEffective relationship building with product and sales professionals to enable safe and rapid growthStrong desire to innovate and improve compliance effectiveness at a systemic levelExperience in juggling numerous aspects of a compliance programAbility to work efficiently and independently in a fast-paced, high-volume environmentAbility to work cross-functionally with internal stakeholdersAn effective and relatable “culture of compliance” mentalityDemonstrated talent for strong written and verbal communications, including translating complex legal or regulatory vernacular into layman’s terms


Preferred Qualifications

Payments or FinTech experienceAML/KYC experienceDemonstrable experience in another financial crimes subject matter area.A JD or equivalent legal degree


Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits

The annual salary range for this role in the primary location is €83,200 - €124,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

About Company

Significant growth in Operations and Finance: The 'Operations' and 'Finance' departments have seen a 36% and 23% increase in employee percentage difference, respectively, over the past year. This suggests a strategic focus on operational efficiency and financial management, likely indicating expansion and scaling efforts. Investment in Engineering and Sales: With an 11% and 18% increase in employee percentage difference in the 'Engineering' and 'Sales' departments, respectively, the company is likely focusing on product development and market expansion. This could represent opportunities for investment in technology and sales enablement tools. Rapid expansion in Healthcare Services: The 'Healthcare Services' function has experienced a 125% increase in employee percentage difference, indicating a new or significantly growing initiative within the healthcare sector. This could suggest a diversification strategy and potential for growth in health-tech solutions. Decrease in Quality Assurance and Legal functions: The 'Quality Assurance' and 'Legal' functions show a 13% increase and a stable count, respectively, with a notable three-month percentage decrease in the Legal function. This might indicate a shift in focus or restructuring in these areas, potentially affecting risk management and compliance strategies.

Total Employees

9,956

Median Employee Tenure

2.3 years

Because no one goes to school
for fighting fraud.