Published on

Mar 26, 2024

Published on

Mar 26, 2024

Published on

Mar 26, 2024

Published on

Mar 26, 2024

VP, Canadian Fraud Management

VP, Canadian Fraud Management

VP, Canadian Fraud Management

VP, Canadian Fraud Management

Full-time

/

Toronto, ON

/

Hybrid

Full-time

/

Toronto, ON

/

Hybrid

Full-time

/

Toronto, ON

/

Hybrid

Full-time

/

Toronto, ON

/

Hybrid

About the job

TD Description

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Job Description

  • This role leads and oversees TD's Canadian Fraud programs and practices responsible for fraud detection strategy and queue prioritization, customer notifications and communications, detection staffing and execution, fraud recoveries and chargebacks, inbound call operations staffing and execution, final account decisioning as well as coordinating all Executive and LOB Partner Interaction meetings across Protect teams

  • Accountable for developing and implementing strategies to appropriately mitigate fraud with consideration to industry practices, efficiency and cost effectiveness to support TD in achieving its strategic objectives.

  • Leading a unified Canadian Fraud Management team creating a coordinated feedback loop that enables the ability to respond in real-time to emerging fraud trends before they impact TD’s bottom line.

  • Strategic Planning: oversees the CFM strategic & annual planning process to establish priorities and develop the fraud program; mobilizes team around the strategic priorities & ensures executive alignment; consolidates all of this with the other Fraud pillars for a holistic strategy/plan/roadmap

  • Strategic Vendor Management: engages and manages vendor negotiations and contracts; report on vendor portfolio

  • Lead Fraud Partner Change: Provide thought leadership and expertise to assess fraud risk, impacts and control requirements on Business Sponsored Changes while ensuring appropriate governance is in place to enable successful changes; fraud lead for key organizational initiatives such as New Business Product Assessments (NBPA's) and M&A related activity; work closely with Journeys, Platforms & Control partners to enable business objectives, while balancing risks

  • Support on Fraud Incident Management: Take ownership in engaging stakeholders and mitigating new and emerging fraud threats and incidents. Partner tightly with the Incident Management teams.

  • Work with Fraud Product to identify software/tools to strengthen the fraud capabilities and deliver on the strategic Target Operating Model roadmap


Job Requirements

  • People / Team development – attract/develop the talent necessary to win

  • Enhance clarity of role accountabilities, individual and shared – build IT brand

  • Support speed, simplicity, agility in decision making and action

  • Conflict resolution, building partnerships and perseverance under pressure/crisis

  • Technologically savvy

  • Strategy development

  • Financial management

  • Business process improvement

  • Senior-level relationship management

  • Talent management and leadership development


Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

About the job

TD Description

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Job Description

  • This role leads and oversees TD's Canadian Fraud programs and practices responsible for fraud detection strategy and queue prioritization, customer notifications and communications, detection staffing and execution, fraud recoveries and chargebacks, inbound call operations staffing and execution, final account decisioning as well as coordinating all Executive and LOB Partner Interaction meetings across Protect teams

  • Accountable for developing and implementing strategies to appropriately mitigate fraud with consideration to industry practices, efficiency and cost effectiveness to support TD in achieving its strategic objectives.

  • Leading a unified Canadian Fraud Management team creating a coordinated feedback loop that enables the ability to respond in real-time to emerging fraud trends before they impact TD’s bottom line.

  • Strategic Planning: oversees the CFM strategic & annual planning process to establish priorities and develop the fraud program; mobilizes team around the strategic priorities & ensures executive alignment; consolidates all of this with the other Fraud pillars for a holistic strategy/plan/roadmap

  • Strategic Vendor Management: engages and manages vendor negotiations and contracts; report on vendor portfolio

  • Lead Fraud Partner Change: Provide thought leadership and expertise to assess fraud risk, impacts and control requirements on Business Sponsored Changes while ensuring appropriate governance is in place to enable successful changes; fraud lead for key organizational initiatives such as New Business Product Assessments (NBPA's) and M&A related activity; work closely with Journeys, Platforms & Control partners to enable business objectives, while balancing risks

  • Support on Fraud Incident Management: Take ownership in engaging stakeholders and mitigating new and emerging fraud threats and incidents. Partner tightly with the Incident Management teams.

  • Work with Fraud Product to identify software/tools to strengthen the fraud capabilities and deliver on the strategic Target Operating Model roadmap


Job Requirements

  • People / Team development – attract/develop the talent necessary to win

  • Enhance clarity of role accountabilities, individual and shared – build IT brand

  • Support speed, simplicity, agility in decision making and action

  • Conflict resolution, building partnerships and perseverance under pressure/crisis

  • Technologically savvy

  • Strategy development

  • Financial management

  • Business process improvement

  • Senior-level relationship management

  • Talent management and leadership development


Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

About the job

TD Description

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Job Description

  • This role leads and oversees TD's Canadian Fraud programs and practices responsible for fraud detection strategy and queue prioritization, customer notifications and communications, detection staffing and execution, fraud recoveries and chargebacks, inbound call operations staffing and execution, final account decisioning as well as coordinating all Executive and LOB Partner Interaction meetings across Protect teams

  • Accountable for developing and implementing strategies to appropriately mitigate fraud with consideration to industry practices, efficiency and cost effectiveness to support TD in achieving its strategic objectives.

  • Leading a unified Canadian Fraud Management team creating a coordinated feedback loop that enables the ability to respond in real-time to emerging fraud trends before they impact TD’s bottom line.

  • Strategic Planning: oversees the CFM strategic & annual planning process to establish priorities and develop the fraud program; mobilizes team around the strategic priorities & ensures executive alignment; consolidates all of this with the other Fraud pillars for a holistic strategy/plan/roadmap

  • Strategic Vendor Management: engages and manages vendor negotiations and contracts; report on vendor portfolio

  • Lead Fraud Partner Change: Provide thought leadership and expertise to assess fraud risk, impacts and control requirements on Business Sponsored Changes while ensuring appropriate governance is in place to enable successful changes; fraud lead for key organizational initiatives such as New Business Product Assessments (NBPA's) and M&A related activity; work closely with Journeys, Platforms & Control partners to enable business objectives, while balancing risks

  • Support on Fraud Incident Management: Take ownership in engaging stakeholders and mitigating new and emerging fraud threats and incidents. Partner tightly with the Incident Management teams.

  • Work with Fraud Product to identify software/tools to strengthen the fraud capabilities and deliver on the strategic Target Operating Model roadmap


Job Requirements

  • People / Team development – attract/develop the talent necessary to win

  • Enhance clarity of role accountabilities, individual and shared – build IT brand

  • Support speed, simplicity, agility in decision making and action

  • Conflict resolution, building partnerships and perseverance under pressure/crisis

  • Technologically savvy

  • Strategy development

  • Financial management

  • Business process improvement

  • Senior-level relationship management

  • Talent management and leadership development


Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

About the job

TD Description

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Job Description

  • This role leads and oversees TD's Canadian Fraud programs and practices responsible for fraud detection strategy and queue prioritization, customer notifications and communications, detection staffing and execution, fraud recoveries and chargebacks, inbound call operations staffing and execution, final account decisioning as well as coordinating all Executive and LOB Partner Interaction meetings across Protect teams

  • Accountable for developing and implementing strategies to appropriately mitigate fraud with consideration to industry practices, efficiency and cost effectiveness to support TD in achieving its strategic objectives.

  • Leading a unified Canadian Fraud Management team creating a coordinated feedback loop that enables the ability to respond in real-time to emerging fraud trends before they impact TD’s bottom line.

  • Strategic Planning: oversees the CFM strategic & annual planning process to establish priorities and develop the fraud program; mobilizes team around the strategic priorities & ensures executive alignment; consolidates all of this with the other Fraud pillars for a holistic strategy/plan/roadmap

  • Strategic Vendor Management: engages and manages vendor negotiations and contracts; report on vendor portfolio

  • Lead Fraud Partner Change: Provide thought leadership and expertise to assess fraud risk, impacts and control requirements on Business Sponsored Changes while ensuring appropriate governance is in place to enable successful changes; fraud lead for key organizational initiatives such as New Business Product Assessments (NBPA's) and M&A related activity; work closely with Journeys, Platforms & Control partners to enable business objectives, while balancing risks

  • Support on Fraud Incident Management: Take ownership in engaging stakeholders and mitigating new and emerging fraud threats and incidents. Partner tightly with the Incident Management teams.

  • Work with Fraud Product to identify software/tools to strengthen the fraud capabilities and deliver on the strategic Target Operating Model roadmap


Job Requirements

  • People / Team development – attract/develop the talent necessary to win

  • Enhance clarity of role accountabilities, individual and shared – build IT brand

  • Support speed, simplicity, agility in decision making and action

  • Conflict resolution, building partnerships and perseverance under pressure/crisis

  • Technologically savvy

  • Strategy development

  • Financial management

  • Business process improvement

  • Senior-level relationship management

  • Talent management and leadership development


Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We're Helping Make An Impact In Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

About Company

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.

Total Employees

101,461

Company 2-Year Growth

20%

Median Employee Tenure

5.8 years

Because no one goes to school
for fighting fraud.